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February 2024 by Kc D.
careless installers! Dented fridge on delivery- came back 2 days later to haul away for replacement and then walked with muddy shoes on carpeting instead of on rugs laid out on hardwood for them to walk on. Not professional on either occasion! Store did offer $100 refund ...but would much rather not have to get the brand new carpeting cleaned.
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January 2024 by Anonymous
Thank you so much to the delivery/manager and your wonderfully nice employees especially Hanna for getting my well needed water remover pump out to my house today and installing it for me. Being disabled I can't thank your kindness enough.....
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January 2024 by Shanesterphelps (shanesterphelps)
All ways have what I need when I need it. Friendly staff.
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January 2024 by Craig
Best store to shop at they are on top of everything and they help you on anything you need and very respectful to you
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January 2024 by Phil Metz
It's home depot what else can I say
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January 2024 by Carrie Schaef
Love them
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December 2023 by John Kloock
This time, it was one of the better times . I asked the young lady at the door where to find something, and she was right on with the proper row number. And check out was nice as well. I didn't have to wait long at all.
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November 2023 by P Krott
Reserved a floor sander rental. Everything's fine, then the night before I'm supposed to pick it up, it gets cancelled due to lack of availability. Had to drive to Meadville, PA to get one from a store that is apparently more organized.
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October 2023 by KIMBERLY WALKER
Wendy & Frank in the paint department are exceptional in customer service and their knowledge ! We have been remodeling and going there often and couldn’t have finished our projects without them ! Bonus we can take our pups and they are always great to them ! We love going there ! This is our store !
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September 2023 by Leticia Llamas Rodriguez
Natalie at the customer service desk in Mentor is always there when I come in and is always pleasant. I shop a lot online due to the variety of products available online vs in store. Anyways there was huge miscommunication misunderstanding of product bought and the return policy that I truly was unaware of. Basically I was going be out of luck and lose a quite bit of $ and was I so stressed out and upset. Anyways Natalie went above and beyond to find me a better outcome and she and her manager (did not get her name) did just that (even her co worker stayed later to help cover as my issue was taking longer) I know this may mean nothing to anyone else but it was everything to us and I will forever be grateful for the outcome and for Natalie the manager and the staff. It was a team effort and truly felt validated and respected as a customer and as a person . I know this will never happen again but truly blessed they were there that night and were so understanding. Thank you so much.
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August 2023 by Greg Talani
Went to the paint department yesterday. Was greeted by Windy G. I am not an experienced painter so i had questions. Wendy was so patient and helpful i would go to her again. Shes great employee for Home Depot
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July 2023 by Traci Morgan
As home improvement stores go, Home Depot is on par with the rest. Employees are easy to spot in their orange aprons if you need help finding something. I was looking for wall coverings and curtains, which were almost nonexistent at the Mentor, Ohio store. There were a few "repositionable" designs similar to a wide roll of contact paper. Not much to choose from. There seemed to be a department meeting where the window coverings are so I really couldn't any get help. I purposely stood where the employees, who were all sitting around a desk of sorts, could see me trying to look past an aisle full of pallets of "stuff". No help offered so no sale gained. I park in handicap parking, which is close to the entrance, but the registers and consequently the exit are on the opposite end of the building. This isn't limited to Home Depot, all the home improvement stores have the same setup. It's inconvenient to say the least.
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July 2023 by John S.
Needed a piece of plumbing pipe threaded. Walked around for ten minutes trying to find some help. After finally finding somebody he said I’ll page somebody to help you. Waited another 10 minutes, nobody ever came. Went to the customer service desk and told them what happened and they said that the problem is that I should have had somebody specific paged or else nobody will ever come ?. Waited another 10 minutes while they tried to find somebody with negative results ?. Thanks Mentor Home Depot for wasting a half hour of my life! Do yourself a favor and go across the street to Menards. It’s a nicer store, cheaper and way better customer service.
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July 2023 by Andrew S
I ordered a bathtub and surround online. They said it was delivered to my address but didnt show up for another 3 days in 2 seperate shipments. The box with the tub was laying on its side in the grass at the very end of the driveway, like it was rolled off the truck. I opened it and saw the entire corner of the tub was shattered.Later that day the surround arrived, and this was even worse. I cant imagine how this was handled in shipment, or why they would even bother to deliver this garbage. When I called to return it I was told they would give me a discount to keep the items, talk about a joke! So they said I would need to take it back to the store to return it. Which I did. And then I went to lowes and bought a different one.This is not my first bad experince. I previously bought a vanity and the wrong one was delivered twice. Both projects delayed and didnt make the contractor or my wallet happy.Never again will I buy online at Home Depot.
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July 2023 by Vincent V
Absolutely atrocious store. The most unprofessional place I have unfortunately patronized. My wife and I purchased back splash and paid Home Depot to install it. The contractors they sent over did an egregiously bad job. They destroyed our walls in our new kitchen. They dented our microwave filter, ruined our electrical outlets and the wall plates, and stained our driveway with what I believe was grout residue. The actual backsplash was overgrouted. It looks dull, unattractive, and unprofessional. One end is uneven and slanted. They grouted up into our cabinets. We had to spend 3 hours cleaning up after the workers left our house. We alerted the company who was contracted by Home Depot to do the installation and they sent a manager out to look the job over. After agreeing to its unprofessionalism and unacceptability he suggested we all meet with Home Depot to discuss a solution. We haven’t heard from them since. Home Depot is trying to pass this off as between only us and the contractor even though I paid them and not him. The woman we worked with at Home Depot is trying to wash her hands of this whole situation. I’ve called Home Depot multiple times to speak with a manager and haven’t been called back even after they’ve taken my name and number. The contractor hasn’t answered my calls or return my message either. We will be reporting them to corporate and possibly be taking legal action. Everyone should take caution before purchasing an installation project from this Home Depot.