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February 2024 by Tia Walcott
Very deceitful, not one time it was mentioned to me about replacing rotors. I came in for brakes and they replaced my rotors too without saying they were going to do that. I received a list of recommendations and it still wasn’t mentioned about replacing my rotors. I was only told how much my rear brakes were worn and nothing about my rotors.
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January 2024 by Sierra Cordrey
This specific location went above and beyond when my car broke down while out of town. The manager knows what customer service means! My transmission went out while visiting family and they went above and beyond providing me the correct information even though they could not provide the repair. Will absolutely return in future.
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January 2024 by Kerri Jones
Everything was fine; however, I feel that a photo of the damage to my car (rodent infestation) was warranted so that I could have seen it for myself. Appreciated being able to get me in and out the same day!
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January 2024 by Brittani Wilkins
Friendly staff, service started on time and was finished way sooner than expected. Will definitely comeback for other services, as needed.
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January 2024 by Alandra Thompson
Friendly staff. Bob/bill(not sure his name) had wonderful customer service.
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December 2023 by Emily Lewis
Great experience
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November 2023 by Alex Zlatic
Happy with the customer service. Will be happy to return!
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October 2023 by Troy Miller
I really appreciate the professionalism and honesty that Nate and the rest of the workers exuded. I thought I was going to need a moderately expensive repair completed. Though Nate asked that an inspection be completed before committing to the work. After an hour, Nate and his team informed us that our vehicle only needed some maintenance after our cross country road trip. Due to Nate's honesty, we will definitely return next time work/maintenance is needed. Thank you allService: Brake service & repair
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October 2023 by Kevin Marsh
Aligned my truck that has custom suspension parts. They did the work when other shops said they couldn't. Highly recommend!
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September 2023 by Robert Mahoney
Update, after Nate the manager got a hold of me, he couldn't be anymore helpful. I have dealt with him in the past and didn't know that he was still there or I would have asked for him from the beginning. He's always been friendly and courteous. Thank you
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September 2023 by Jon Whinnie
This place is terrible. They try to upsell you on everything and they charge you for things you specifically said you did not want such as synthetic oil. Also, they can't keep their records straight. They mix up me and my brother and my nephew all the time. I refuse to go back there.
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September 2023 by Vincent Decapite
Paid $800 to fix my problem and it’s still not fixed. Now I have to wait multiple days for a manager to get back to me. Unbelievable.Nice group of guys there, but obviously there techs do not know how to diagnose a problem at all and correctly fix this. I will be fighting this to get it resolved or refunded.
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September 2023 by Frank Reimholz
These guys and gals are truly awesome, great work, fair price, honest answers and zero bull$h1t makes for a perfect car repair and tire spot! Highly recommended!
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August 2023 by George Asadorian
Horrible service. Went in with an overheating engine/coolant system. They tried to rip me off with there quote. They also made matter worse for my cooling system. My coolant/anti freeze containers was not leaking when I brought it in to them. Next thing I know when I took my car home, it’s leaking all over the place and making matters so much worse. These guys are just looking to make a buck. When you disagree with their quoting or anything they do/say, they give you a serious attitude. I will never take my car back to Firestone. I’d give them zero stars if possible.
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July 2023 by Bob Weber
Hit and miss. Been here a couple times where the service advisors were honest and genuinely interested in creating a win/win for the customer and their business. Also had a couple of more recent experiences when the service advisor had one thing in mind...take the customer for every last dime possible. As long as you know the difference, you'll be OK. If you don't, I'd stay away. You'll overpay. I'll be staying away in the future.Services: Tires
