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June 2025 by Domenic Martucci
My company spends thousands a year on shipping through FedEx and this location is terrible. They act like they are doing you a favor for just being there. Today I walked in and told the young lady I had a bunch of heavy packages. I nicely asked if she had a door wedge to hold open the door? In a Sharpe tone she yells NO WE DO NOT!! I then proceed to bring the heavy boxes in 2 at a time while she stood there twirling her scanner WATCHING ME struggle to open the door multiple times. She NEVER ONCE opened or held the door for me? I couldn't believe her lazy attitude. Then I said Thanks for holding the door and she says in a Smart azz tone YOU NEVER ASKED ME TOO !!! I hate to complain because the older gentlemen that works here is very kind and always helpful. Unfortunately this young lady wasn't trained right or raised right for that matter because she simply just doesn't care to be there judging by her actions.
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May 2025 by Samantha Spellman
Our FedEx delivery guy lately has been good. And the dogs love it when he shows up.
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April 2025 by Lauren Hancock
They were fast and reliable
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February 2025 by Beagle
I purchased an adjustable bed and mattress from Dreamcloud. FedEx did the delivery. The boxes were damaged, straps cut, ends torn open exposing the product. This happened with two separate deliveries. On another occasion, the porch and sidewalk were clear of snow and the driver put the cardboard box in a snow drift.
These deliveries were from the Mentor, OH facility. FedEx is despicable.
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December 2024 by Gabi Giebel Longo
I can’t say enough good things about this FedEx store. I have gone in with so many random printing needs and the employees are always so incredibly helpful!! Whether it’s printing flash cards for a wedding speech or Christmas cards and address labels, the workers are always so helpful and I always walk out with everything I needed and more! Highly recommend, I would give over 5 stars if I could!!
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October 2024 by Stacy Perry
Very helpful, knowledgeable, and kind staff.
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August 2024 by Margaret Howells
These people are great. They are always happy to take my call and when I need something promptly, they do their best to get it done same day. Thanks team.
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June 2024 by Sher H
When I visit FedEx, it is usually for a large order of copies or to send small docs. Today I had a large package for shipment and of course FedEx went above and beyond to make sure I was accommodated as needed. They are consistent no matter what the job is. Thank you!
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April 2024 by Paul Soya
There is only one person on staff on Sunday
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March 2024 by Serena Smyle
Brad is great, very friendly, helpful and knowledgeable. And they offer to tape your box without demanding you pay for packing tape. Thank you!
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January 2024 by Kelly W.
Annoyed customer.I walked in and told employee I had a package returning to walmart from an online order. Immediately she informed me FedEx did not do any Walmart returns as they are Fed Ex Office, and i would have to return by ups store.I told her I just came from willoughby to mentor due to power outage, and was told their scanner was Down but mentor Fed ex could take my return.I then explained I have qr code and on the information it says to take to FedEx store location. It seemed she wasn't even going to let me explain just told me to take it to UPSstore.I proceeded to tell her I have a code and I would like to at least look and try to check, she did agree to look at what I had... it scanned.. surprise!This package came in a clear plastic bag. Well she proceeded to tell me I needed to purchase a $4 bag to send it back unless I had a box. I went to the car, got a box, and she gave me some tape... felt like she was mad she had to help a customer. Straight face, impatient that I didn't tape quickly enough, retaped for me because I guess I didn't tape it well enough...I thanked her anyway for the tape and her assistance and left. Before I came in she was on her phone. When I left she was back on her phone facing away from customers.Disappointing service.Tonight 6:15pm-6:30pm 1/5/24.
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October 2023 by Mackenzie Durst
Amber was absolutely exceptional and I wish I could shout from the roof tops how wonderful of a job she did. She not only walked me through what I needed but provided helpful suggestions. I left the store feeling more confident and that my project was in good hands.
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August 2023 by David Matthew Cummings
I walked in with a big old box really confused as to what to do, and it was really busy. This employee who was behind the counter helping another customer walks all the way over to me, continues his conversation with the other customer while speaking to me at the same time. Meanwhile, this magical wizard of an employee grabs the box from me, hands me a piece of paper and said I was all set. It was the most interesting experience. I was dumbfounded and amazed at how easy that was and how incredibly awesome that employee worked his sorcery. He deserves a raise. Really tall guy who can pick big boxes up with one arm. Can’t miss him.
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August 2023 by K Beers
Had two bulky items to ship and was struggling with the recipients return process. Virginia took care of me and went above and beyond to help resolve. Store is a little far for me, but wouldn't hesitate to return for future needs.
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May 2023 by Kres Modine
Recently, I went to this former Kinkos location for business cards. I would not recommend anyone use this service. First, the cards were horrible in quality.Then, I was asked to pay more than double the price I was quoted. I would, however, recommend minuteman printing on mentor avenue instead.They were reasonable in price and a million times better quality and customer service.
