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June 2024 by Sherry tamer
I am so happy with the service
Jenna is a great employee and the night shift manager.they were very helpful and friendly
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June 2024 by Danielle
I came in to pick up my photo and needed a picture frame and the associate was kind and helped me with what I needed .
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February 2024 by Joey Montclair
All of the cashiers are friendly to me when I go in this location
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February 2024 by Gem Z
I would give zero stars if possible... Absolutely the worst service from the pharmacy. How do you not notify your clients when an Rx is low/needs refilled/is on backorder, etc? Even if it's a simple automated text? I have been without insulin now for almost 2 weeks because CVS LIED and said my Doctor had not responded to their request for a prior auth.. my Doctor and his office both said they never contacted them and I believe it!If you are trying to call the pharmacy, make sure you have plenty of time on your hands (to waste!) because it takes multiple calls and long wait times to even reach someone and when you do, they rush you off the phone and are curt. As soon as someone answers (currently on hold for 16 minutes) I am demanding my prescription be transferred because NO ONE should have to go without their medication, let alone insulin! Disgusted.
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February 2024 by Pam Petrof
WORST CUSTOMER SERVICE EVER!We filled out all the information on-line for our Covid 19 shots. I have a compromised immune system and don't loke hanging around a pharmacy. We got to the store after checking in. We had also gotten texts and emails regarding our shots. After about 10 minutes they said, our appointment had been cancelled and we had to check in again. After about 40 minutes, we got our shot.I called back 1-1/2 weeks later to have the shots added to My Chart. The pharmacist Rick said, that we needed to call corporate to have our shots added. We never had to do this before. We asked for the phone number to do this.Rick gave us 1-800-SHOP-CVS. This wasn't even the right telephone number that Rick gave us!I called to have him switch all of my prescriptions and my husband's to another local CVS. He hung up on me.I called back to ask if Rick had hung up on me. They transferred me to him. I don't have a local area code so he new it was me. Rick HUNG UP ON ME TWO TIMES!The woman at the drive with the claw like nails is also very rude.I highly suggest you switch to a different store like we did.
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January 2024 by Tony P.
Worst pharmacy on the Planet if I could give them negative stars I would. Scheduled covid Test online. received verification email and text messages multiple times about my appointment showed up and was told there was a 'glitch' in the system and they don't do Covid test.
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January 2024 by Peachzncurvz LLC
Pharmacy is trash, customer service sucks they tell you they have to order your prescription and don’t ever follow up or call you. Just trash
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January 2024 by Joan Wells
Totally incompetent! Gave my 90 year old mother a prescription that she is allergic to. Vensa, the pharmacist on duty was so rude and had no good reason why this happened. I did file a complaint.
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December 2023 by Jaci Wilka
I was just discharged from UH hospital in Cleveland. While my husband was driving me home I tried to call the CVS pharmacy on Mentor Ave in Mentor. After being on hold for a long time when someone from the pharmacy finally answered I didn't even get a chance to speak and they hung up. You would think since they are dealing with the public that had some sort of health issue they would have more patience.
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November 2023 by Eva K.
I picked up my daughter and a few of her friends from school today to go to CVS before a basketball game and i dropped them off, i saw them just standing outside so i was confused (I was waiting in my car to drive them back to the school) they ended up eventually going inside and when they come out, they told me that they were only allowed in for three minutes and they got yelled at when they tried to walk to the snacks from the make up isle.
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October 2023 by Daniel M
Just poor service
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October 2023 by Stacy Perry
They have a friendly staff and helpful answering questions.They have lots of coupons and sales, which even cuts delivery costs.
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September 2023 by Teresa Warren Davis
I didn't purchase anything...was looking for a coinstar kiosk..store looked a bit cramped..layout of store looked strange to me. It was well lit.
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August 2023 by Jhordan Sanders
Always helpful and kind here.
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July 2023 by Trish l
Pharmacy already way behind as usual...so had to leave. By the time it is ready, I stop back and now it is their lunch break, which they all take at the same time for an hour. Now my 30 minute lunch break leaving from work a 2nd time, is wasted waiting for a much needed prescription. If there are multiple workers, why close and hour? This is crazy. 3rd time using this Pharmacy and everything there is an issue or insurance info I submitted wasn't checked so I had to pay out of pocket or it would have taken another 40 min I was told. Switching back to another Pharmacy, it was more expensive but at least punctual, stocked product and no nonsense
