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December 2024 by Debra
I was very happy with consumer tire. Chis and Robert really gave me great service. They really care about their customers. I would highly recommend them.
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August 2024 by Brad Leyrer
We’ve used Consumer Tire for 25 years. Always first rate service.
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August 2024 by heidi metzger
Another great experience getting my oil changed today - Jessica always takes such good care of me and my Honda RRROOOOOOOBIE! Thanks Miss J!
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July 2024 by John Henry
UNDER NEW OWNERSHIP. A family member of mine worked for consumer tire prior to the ownership change and for a bit afterwards. What once was a family owned shop who cared about their customers and employees, is now a money hungry business and will snake you out of ever penny and dollar. 99% of the original employees are no longer there. Dont let back yard mechanics work on your vehicle. WELCOME to corporate America!
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June 2024 by Wendy
I’ve been a customer for well over a decade and have spent thousands here. They aren’t the greatest prices, but seemed like they did good work. About 2-3 months ago, I took my truck in for some issues. The estimate was going to be upwards of 2-3 grand, but some parts were backordered. They assured me they would follow up and call me back when parts were in stock. After about a month, I started making regular calls. The lady assured me she would check into it and call me back. I called no less than 10 times and each time she promised she would call me back and never did. I call a last time yesterday. She apologized and PROMISED she would call me back today. Ope, look. It’s today and I got zero calls. This review is just my first step in letting everyone know not to go here. Loyalty means nothing. Service means nothing. They will not get one penny from my family again. Oh, and my truck is still dangerous to drive and now I have to start the process all over again.
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May 2024 by Choo Choo
Tried to scam me and charge me for services they did not do. Tried to feed me a line of crap saying I need over $1,000 plus worth the suspension work and they refused to do work on new tires that has nothing to do with the suspension work. Then they tried to say I had parts there that did not exist and were in such a hurry my truck rolled out of the shop with lugs loose. Here to find out one of the people that worked on my vehicle I recognized from another shop I had a patch done on a tire last year. Not only did the same guy say he did an alignment that was never done and was charged for it, but he pressurized my tires to 55psi cold on a tire that had a max pressure of 44 psi. Stay far away from the mentor store. They are going to get people seriously hurt. I can’t speak for the chardon store. To much complacency and mistakes to risk my safety or someone else’s safety and or damage to my vehicle. Stay far away…..
Here I am a month later. Here are details I did not mention in my earlier review. The tire balances are so far out it’s insane. The old guy that worked on my truck said the suspension all needed replaced. That’s hogwash. He said if I didn’t replace all the suspension I was gonna vibrate and burn the tires off my truck. Well if the tire balances are as far out as they were you better bet I am gonna burn the tires off my truck. I’m seriously under the impression the mechanic at consumer is clueless. Not to mention worn rear shocks do not effect an alignment. This place is nothing but a scam to try and get you to spend more money by sabotaging vehicles to wear and fail quicker. Also a good warning sign that a shop is desperate for work is when a shop can get your vehicle in on the same day and throws 2-3 mechanics on it at the same time. That means they are hurting for business. Hurting for business means they are terrible. Go to NTB or Firestone down the street. Yes you may pay a few more bucks but the quality is there. Consumer ain’t worth the risk, the headaches or the dramatic games.
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April 2024 by Carole Gilchrist
Great service: excellent knowledge, very quick & responsive, reasonable prices.
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April 2024 by David Divito
Stay clear of this place, they will nickel and dime you to death. First I over paid for a set of tires, then they said I needed an alignment on my 2 year old car. The post alignment report looked worse then the original. When asked why they did it, they said because of the Ohio weather this will make it easier for future work, $100 dollars for nothing. After the dealer rotated the tires we noticed a vibration. Took the car to check the tire balance. They charged $35 dollars for a test drive and said nothing was wrong. I decided to keep my money local instead of using Discount Tire like I normally do. Never again.
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February 2024 by Joey Van Jura
They said they would align my car when I called ahead, then proceeded to say they could not align it when I arrived. THEN CHARGED ME $50 FOR A CHECKOUT FEE? AVOID THIS SHOP AT ALL COSTS!!!
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November 2023 by Ann Shanley
Jessica was very knowledgeable and helpful!
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September 2023 by Marge Martic
My first time here.. They started on time and efficiently did a good job.
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September 2023 by Larry Blevins
I was treated very well there . I would highly recommend them.
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August 2023 by Duane Tenney
Took my car in on appointed time and short time later I was on my way. Thank you Consumer Tire.
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July 2023 by Thomas P.
I asked Consumer Tire to set my wheel lug nut torque with a torque wrench. The technician set it carefully. Well done. Over-torqued nuts can leave a motorist stranded. Consumer Tire has good tires.
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May 2023 by Gayle Hutzell
I had previously used them to purchase tires. My husband did the research and said that they offered a fair price on a good quality tire. Today, I had a flat tire and showed up without an appointment. They were able to accommodate me pretty quickly with not much wait time. While waiting, they had a comfortable waiting area where I could do some paperwork and make some calls. I will be returning next time I need new tires.
