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November 2023 by Michael Bartolucci
Incompetent and overpriced. Too many times it seems the technicians are just guessing that something will fix your car. Prices are unusually high for budget car work like 500 dollars for a front brake job and will jump to replacing parts when they dont know what the real problem is. Never going there again.
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July 2023 by Oliver Vanaukin
I came into Conrad’s for an inspection because my brakes were squeaking. When I picked up my car I was told that the brake pads were fine and I should just add brake grease to get rid of the squeaking. One month later my brake pads were so worn they started grinding and left a groove in my rotors. I had to get new rotors, calipers, and brake pads on the front, all because Conrad’s failed to properly inspect my vehicle. I wouldn’t trust Conrad’s to touch my vehicle ever again. Save yourself a few hundred dollars and go down the street to Heisley Tire & Brake.
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July 2023 by Oliver V.
I came into Conrad's for an inspection because my brakes were squeaking. When I picked up my car I was told that the brake pads were fine and I should just add brake grease to get rid of the squeaking. One month later my brake pads were so worn they started grinding and left a groove in my rotors. I had to get new rotors, calipers, and brake pads on the front, all because Conrad's failed to properly inspect my vehicle. I wouldn't trust Conrad's to touch my vehicle ever again. Save yourself a few hundred dollars and go down the street to Heisley Tire & Brake.
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July 2023 by Steve Ford
The only place that had trailer tires in stock. They were able to fit us in last minute and took care if us right away
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June 2023 by Cheryl Visel
Conrad's in Mentor on Heisley has gone over and beyond to accomidate my busy schedule to get my tire fixed. Dan and all staff are wonderful and professional. This is my new go to place for service!!+; ..
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June 2023 by Donna Frederick
Fast reasonable prices no pressure to buy brakes after inspection. Like the video showing everything under my car
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May 2023 by Matt Barnes
Came in for two tires, left with my alignment wrecked. They refused to fix it unless I bought two more tires.Update: A representative from the store contacted me after I posted this review and offered to fix the problems they had caused to my car. I declined, because I do not trust their work.Their technicians made undisclosed and unapproved alterations to my car and allowed me to pull out onto Heisley Road without even a warning about the change in handling. I would not trust them to clean my windshield.
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April 2023 by Karri Barnes
They were very accommodating when my car blew a tire, and I needed it replaced right away. They had what I needed in stock, and I had an appointment for the next day. They were more than willing to work around my schedule. Comparable prices, and very friendly. They communicated promptly when they found a broken tire pressure sensor, and fixed that as well. We are established Conrad's customers, but usually at the Painesville location, which has also been great to work with. This was our first dealing with the Heisley Rd. location, and we are very pleased.
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March 2023 by Nick V
Brake caliper fell off because they failed to tighten the bolts enough. If you want to keep living and not die in a car crash don't EVER go here. Please. There work will get people killed.
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February 2023 by Joshua Peda
The owner of this place is a complete joke of a man. Do not go here if you value your time or money.
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October 2022 by Matt
Picked and scheduled some tires to be replaced online. 4 days later I get a call and they say they don't have the tires their website said they did. Now instead of $400 they claim it will be $600. Bait and switch. Don't sell and schedule something on your website if you don't have the product. Or at the least, match the agreed upon price if a substitution must be made.
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October 2022 by Roberta Koester
Had an oil change for what I thought was $29.99. Ended up costing $12 more for shop fee not mentioned.
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September 2022 by Carl Dawson
Stopped at this location about a year ago to get a brake job done on a car I had purchased in 2019. It was the first time I had the brakes done on the car in the two plus years I had it at that time. Now a year after that service I need to have the brakes done again. But I won’t be taking my car to Conrad’s. Spent nearly $2000 for parts and labor that barely held up for a year. Not to mention the service manager made condescending and unprofessional remarks in the inspection video they sent prior to servicing the vehicle. I will be taking my car elsewhere from now on.
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September 2022 by John D.
Overly charged twice, then quoted 3200 $ for exhaust repair, got it done for 471 $ some place else. A bunch of up charging criminals. I will never go there again.
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August 2022 by Krystal Rockow
Sadly, I will never take our vehicles there again. Had to take in our truck for an extreme shaking, Conrad's had it a few days and did an alignment and balanced our tires. After we picked it up the very next day had to drop it back off because of the shaking. They had it for a week, had multiple mechanics take a look then fixed the actual problem and fixed one of our tires that would leak air. Only to find out a few weeks later, they charged us for something they DID NOT actually fix!!! Shame on all of you and now you've lost a customer. I will never take our truck or suv there ever again.
