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September 2024 by Nick Brown
I went in for an oil change about 8 months ago. I had an appointment, but they were overbooked, and the service was going to take at least 4 hours to complete as a result. Fine. Left the car and picked it up when they were finally done shortly before closing.
I decided to change the oil myself this time because I didn't want to pay for their labor or deal with the inconvenience. Crawled under the car and tried to remove the plug to find that the technician who worked on it had torqued it way too much. I now get to deal with their incompetence a second time.
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September 2024 by Sonia Hernandez
Excellent
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August 2024 by John McMeechan
Couldn't be more over priced.
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August 2024 by Phil Avery
Horrible customer service. Unbelievably bad. If anyone were to talk like that to a customer anywhere else they would be fired on the spot.
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July 2024 by Jacob Cooper
Had them do 4 tires. Great customer service and tires are awesome.
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June 2024 by Lisa Lewis
Really appreciate the customer service and care I received. If you need tires you can count on at an amazing price and want great service, I highly recommend Conrad's, I'll never go anywhere else! Thank you Conrad's ❤️
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March 2024 by Eric Folkman
It's hard to get excited about tires, especially given how expensive they are. But Conrads provides a good experience with knowledgeable people. You start with their web site in which you identify your vehicle, year, etc and they narrow it down for you. Even with that you still have a lot of choices. I actually called and they helped me decide what to get for what I needed. We settled on good tire, not the best, not the cheapest either.
We dropped the car off the night before, and they had it on the rack by 8:30. This is awesome - they take video of what they see and narrate. They text a link to you so you can view the video and hear the commentary. It allows you to see what they're talking about instead of just taking their word for it. I love this feature.
Getting back to their web site, they tell you the "out the door" price that has all fees. I appreciate them setting my expectations. In my transaction, the out the door prices matched my cost to the penny.
Overall, the service at Conrads has dramatically improved. Several years ago it was very painful to drop off a car the night before and either waiting all day, or having to push them to get it done by 6pm. This time, it was very easy and painless.
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February 2024 by Todd Shingledecker
Took detailed videos during whole process and sent them to us and even saved us lots of money
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February 2024 by Dennis C
Shopping for new economical set of tires “on line “ Friend recommended Conrad’s. Found tires on internet and alignment needed and booked appointment “on line” Visit went smoothly and price quoted on website was what I paid. Good Experience
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February 2024 by Nick M
Purchased 4 tires - when installed they left the white grease all over the rims and tires. Fast forward 10 months and there was a nail in the tire. Stopped up to have them patch it and they asked me to fill it with air myself and come back in 2 days. Made a left out of the parking lot and went to Heisley Tire and Brake who got me in immediately. Avoid this place
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February 2024 by Tammy Watkins
Got a front and Alignment in about 45 minutes and a great price
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January 2024 by Joseph Tekavec
I have been to this particular location several times to have my vehicle repaired. I can say from my experience the technicians did a pretty fair job. They honor there warranty on parts & labor. They clearly state they use genuine NAPA parts. I had a strut plate come loose after they replaced my struts..they fixed it again (no charge) and repaired tire leaks (no charge). This repair facility is a bit pricey. And they have different service writers every visit. Seem to always recommend a repair (don't know if there unnecessary or not). That's my history at this business.
I WOULD NOT recommend going to Heisley Tire & Brake. They replaced my brakes and after driving 20 miles. My check engine light came on (maybe coincidence) they checked it ($200 diagnostic) EVAP. leak. P0456. I was told they will replace My fuel pump for $1290
It's not bad! (Why?). I declined there offer. After getting my vehicle I proceeded to a gas station & the pump kept clicking off, I couldn't put fuel in my car. I went to a respectable repair shop ($115 diagnosis) I was told someone disconnected my hose & a plug was
Put on my vent valve solenoid. So I WARN ⚠️
that Heisley Tire & Brake have a bunch of pranksters working at there facility. I would not go to Heisley Tire & Brake for service.
I don't even know what parts they used could be NAPA- Walmart or junkyard.
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January 2024 by Melanie Horvath
Brought 4 tires in for them to be put on. Simple right. I specifically went here bc they have a touchless machine, so that my rims don’t get scratched. I don’t even know if they used it, as I do see a scratch on one of my rims. Anyway-
ALL valve stems were completely loose (they charged me for new valve stems, only to find out when I called about having a flat tire that they did NOT put new valve stems on), they did NOT even put my valve stem covers back on!!! Really??? So there was a huge leak in the above picture valve stem, which caused me to get a flat tire. Thank god I wasn’t driving when it happened. Also, my truck calls for the tires to be at 30-above psi. They were all set to 25. When I called, the manager Stephen offered to put new valve stems on “free of charge” ? how about I want every single penny that I spent back. He has to “check with corporate if he can refund me” so, waiting on that. Also, had to miss a whole day of work over this AND go buy an air compressor just to figure out what they screwed up. DO NOT GO HERE.
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December 2023 by Joey Thate
Great communication
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November 2023 by Michael Bartolucci
Incompetent and overpriced. Too many times it seems the technicians are just guessing that something will fix your car. Prices are unusually high for budget car work like 500 dollars for a front brake job and will jump to replacing parts when they dont know what the real problem is. Never going there again.
