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“I had a great experience at this branch on Monday, 12/18. I went in to cash a check; the teller Anna was very polite and helpful. While at her station, I saw an informational flyer about high rate CDs, which she gave me further information on and contacted a loan officer to assist me further. That’s when I met with Ray, who was efficient, knowledgeable, and very helpful. All in all, I cashed my check and was able to open a 7-month CD in under 15 minutes. Very grateful for this branch.”
“Cathy at the mentor branch is very nice along with all of the other staff members. They know me and treat me very nicely and assist me with any and all requests. I was very happy with my lease buyout process and I am thankful for having a bank close to home staffed with very nice and professional individuals:-)”
“I wish I could’ve give these guys 10 stars. I walked in around 5:00pm on 4/1/22 and they young lady who helped me was an absolute delight! Not to mention the courteous staff who made sure to greet me as soon as I arrived. All though my time here was very brief (thank you!!) it left a lasting impression on me that there are still people out there who are still passionate about their line of work. Thank you to the mentor staff for setting my weekend off on a good foot after a long grueling week! Thank you guys again!”
9AM - 4PM
7402 Center St, Mentor
Banks
“Kristi Komara and Christine Hartog are some of the best people you could ever deal with. I had a horrible experience with another bank and Kristi and Christine treated me like I was family, worked out a fix and had me set up in no time. This isn't the first time Kristi has helped me get things right. they are the real deal and one of the few exceptional people left in business. These are the people that businesses need this bank is the best. You are a name not just a account.”
“The staff at this branch is very helpful, courteous, and always asks if you need anything else. Nothing but a good experience every time I go in for basic banking transactions to more involved matters. From Susan to Jenna to the entire staff they do an excellent job.”
9AM - 4PM
8715 Mentor Ave, Mentor
Banks
“I’m in the process of buying a new car and I had to get a cashiers check? I didn’t even know what that was, and it was for a lot of money so I was a little nervous from the get go. On top of that, I lost my debit card, I had checks that needed to be deposited, money transferred from one account to another… I was prepared to be there for awhile. Payton helped me out and made the experience not only super smooth, but super fast too! I was in and out in less than 15 minutes, and I didn’t even have to wait for the new card to come in the mail.. Everyone was very friendly and the free candy iced the cake!!!”
“I have been working with US Bank for my business for over 16 years. The staff at the US Mentor East Branch have always been friendly and efficient. The notary service is incredibly convenient. Very happy with my banking experiences over the years.”
9AM - 5PM
7979 Plaza Blvd, Mentor
Banks
“Our business does our banking here and their staff is great. Bill the manager, Thelma, Cheryl, Amber and Celeste are very friendly and know how to do their job. We have never had a problem.”
“I am actually really surprised by these low reviews! To be completely up front, I have only dealt with the tellers but every single one of has been professional, polite and helpful. I see them about once a month and always are great.”
9AM - 6PM
7940 Plaza Blvd, Mentor
Banks
“Ray is an absolute gem. Have worked with him on multiple accounts. He is kind professional and gets the work done. Lead bank teller Angie is up there with him. Thank you both for coming to work, banking is never fun but you guys make it doable ! Ray the follow up email was so clutch thank you man! Appreciate all you’ve done to help”
“Had to meet a title agent to close on a house. They allowed us to use a conference room and we're accommodating without any issue.
Pretty standard bank otherwise.
Drive thru, ATM, and full service banking.”
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“I love this credit union! Jennifer R. has been working with me to improve my credit score so that I can have a better way of living. She is absolutely fabulous and is very insightful and patient. Highly recommend this credit union and Jennifer R.”