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April 2024 by Jade Grunwald
Scott helped us fix our garden-hose. It was leaking and he suggested the replacement washers. We got home and used the washers- Viòla! No more leak in our garden-hose! Thank you so much for your experience and knowledge! Greatly appreciated. Thankful for our local Ace Hardware!
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April 2024 by Kyle Burk
Yeah, I've tried giving this place multiple chances but it's not worth it. The previous negative reviews say it all. They're surprisingly confrontational and rude. Im not a customer that normally complains or ends up in a situation where I have to say no firmly before someone gets the hint. The cashier was nice but the manager is a complete tool. They harp on you for your personal information like their jobs depend on it. I thought it was a pretty basic premise taught to young children but I guess "no" at this place is just another word for "keep trying until your customers decide larger retailers twice the distance from you are a better option"
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April 2024 by Alex Zlatic
Always a friendly stop for help and supplies .
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April 2024 by patty timmons
Great staff
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April 2024 by Susan Clary
We are senior citizens and purchased a small propane heater from ace hardware. The first time we used it there was a strong smell of propane. We didn’t feel safe using the heater in our home. We had a family emergency and when I tried to return it about two weeks after we purchased it, Mr. Burger told me that he wouldn’t take it back because the box was opened. I asked why anyone would return a product that was never opened. He said that is their policy and he compared returning something from his store to returning meat to giant eagle then told me that I could sell it at a garage sale. When I disputed the charge he accused us of using it until the weather warmed up then wanting my money back. This was never about the money it’s about customer service. This is why we will make future purchases from Home Depot, Lowes or Amazon as they will take returns without being condescending and accusing. I will never step foot in Burgers Ace Hardware store again.
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March 2024 by Tom Berta
Pretty disappointed usually great serviceI went to go get 2 keys made went up to service desk whare keys are made nobody there so I looked at the employee at the paint desk ask for help and he called another employee to help, after waiting a couple minutes after the help request I started to look around (in and around the keys) and after a minute I see an employee wonder over but not say anything and start to walk away I said "excuse me? He responded by saying "yeah" with attitude, showed him the key to copy and after he was unable make keys due not having a blank key I asked If he may know somewhere I could the key made and once again I feel with attitude he snapped I don't know all I know is I cannot and didn't know anyplace that did!!! So took my key left a little pissed....It wasn't what he said it was the attitude In which he said it.I expect a better experience when I come to a store like burgers hardware whare it's more expensive than Lowes and other box stores but they have much better trained employees and I'm willing to pay more for an knowledgeable employee rather than ont that want to just do the bare minimumAs i said before.I just expect more out of Establishments like this
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March 2024 by Soggy Bottomz ORV
Don't dare lose your receipt for a purchase. Try to return something and they'll act like you're trying to rip them off for one overpriced item. Hate to say this, but go to home depot. Worth the drive to have the convenience of things like store credit and more inventory. Bought the wrong item and was told, no receipt, nothing we can do. Bad policy for a place that's supposed to pride themselves on customer service.
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February 2024 by Charles Kelly
Helpful staff. Great selection. Convenient location.
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January 2024 by Terri Moviel
Very rude made who helped me buy paint!I should have asked his name.This store is fairly expensive
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January 2024 by Pamela Granger
This place is amazing. A huge selection with a personal touch. On my last trip, I got everything from paint to canning supplies. Love the family run/local vibe. My new hardware store!
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December 2023 by Michael Scibona
The best Hardware store in Lake County. Always there to assist you.
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December 2023 by SPC Sports
Literally just bought a snowblower went to charge the battery for the first time the charger and battery were faulty I called this place and they told me it’s out of their hands now I have to call the manufacturer. Do not deal with them definitely deal with a larger company like Lowe’s or Home Depot this place sucks.
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December 2023 by Steve
I can pretty much go anywhere to buy hand tools, light bulbs, leaf bags, extension cords etc... etc.. However, I always go to Brugers Ace because of the customer service. The absolute best. Only one time the service was extremely rude, but I have not seen that person for a long while. Anyway, Ace is truly the place!
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December 2023 by Bernadette Pelletier
Very well stocked and well staffed establishment. Employees are knowledgeable and helpful
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December 2023 by Mike Z
Theses folks are knowledgeable when you have a question about a project, they know exactly where things are stocked when you can't find something, and they almost always have lower prices than HD or Lowe's. Really no reason to ever go to another hardware store.