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November 2023 by Shannon C.
Very rude employees!! Had open boxes out, so I grabbed 4 squishmellows and had them in my cart, an employee came up to me and took them out of my cart and told me they aren't for sale yet. Maybe don't have them sat out & opened then??
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July 2023 by Rob W.
Constantly out of stock. Go in Friday before 8 and No carts inside. Hardly anyone shopping in the store but first minute inside I see 10 Walmart employees wearing the blue vest doing nothing. How about some of them go get some carts from outside. I can't wait for Meijer to open. This store has gone way downhill. Always have pallets in the aisles but never see anyone actually stocking the shelves.
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March 2023 by S W.
So decided to shop Walmart again, on the chance that things they said yesterday were out of stock were actually in stock. My goodness, every single item, grocery and OTC, were mysteriously FULLY stocked. Got the things I wanted and decided to stop at the deli. Waited, and waited and waited some more. You could hear deli employees but not one was out front. Five minutes into waiting, and being the only person at the counter, a fresh food employee hollered at them that they had a customer, as I was walking away. I gave my response: And you just lost that customer. Now I know it's nothing to them but it was something to me. They need to train those deli people to be more customer aware. Am rethinking the lets one stop shop at Walmart thing again.
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February 2023 by Emily S.
Every time I order curbside, it takes forever for the extremely slow moving kids to bring out my order. I've been shorted items as well. This time, I let them know I was coming to pick up my order in Medina while I was still in North Olmsted, in hopes that it would be a quick pick-up. Not so much. Still waited for 20 mins. They really need to work on this
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October 2022 by Tyler P.
Spent 3 hours in the auto care center for a simple headlight/bulb change. Asked why it was taking so long and said they prioritize the oil changes over other task. It takes no longer than 15 minutes to get me in and out of the store. I came in right as they opened but will be here probably until noon just for a simple head light bulb
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August 2022 by Maria W.
There customer service stinks! Every time I go to the service desk or call I get the same nasty woman that has no customer service skills. She talks to people like their garbage and seems to think she's such a valuable person that she is exempt from the rules or losing her job.
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February 2022 by T. M.
Stay away from their Automotive Department. I had 4 tires replaced on my 2010 Nissan Maxima and one of the tires was flat 12 hrs later (a second tire was going flat). I accepted their apology for the tire being flat but 2 days later when the replace tire arrived, Walmart tried to charge me for the tire. That's the last time I use their Automotive Department.
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August 2021 by Ahmet C.
Auto Tire & Lube here is garbage. They have no skills or customer service. They tried to install 3 BRAND NEW tires on my car before they even checked if they had the 4th in stock! I told them take tires off so I can go get 4 new tires somewhere else. They're stupid AF
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August 2021 by Frank A.
Walmart Medina STAY AWAY FROM THEIR GARAGE My tire alarm came on in my 2010 Buick on Monday July 26th 2021. So stopped at a gas station to put air in the front drivers side tire, I did not have an air gage so I over filled it 40lbs. I went to Wal-Mart in Medina where I bought the tires and had them rotate the tire they do it for free if you buy the tires from them. I did some shopping, paid for my goods and went in the back to get my car. I was happy it was done already. Got in the car checked the air pressure on the tires and to my surprise the front drives side tire still had 40lbs of pressure. They didn't do anything to my car. I went in side and asked them what was going on and the lady who was ring people said oh it just takes a little while to reset. 3 days later still hasn't reset. What a joke I will never do business there again. Check those oil changes / tire rotations.
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June 2021 by Holly S.
If I could give a zero star I absolutely would!!! This company has definitely gone down hill. Walmart.com is even worse!! We ordered a trampoline for our daughters ninth birthday and it took 2 weeks to get here. It was supposed to be here in a week. Then when we received it it obviously had been resold to us. All kinds of pieces were missing and the box was all taped up. So her present wasn't there for her birthday... great! So needless to say we are still waiting to be refunded. Customer service is terrible. You can never find anyone to help you. I'm personally done spending our hard earned money there.
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December 2020 by Nicole S.
I understand there is a pandemic and snow on the ground but 9 hours late for delivery of my groceries is unacceptable. No phone call from Walmart. I ordered these groceries 2 days prior to delivery! I had to call multiple times to find out what is going on. I will be paying more at Giant Eagle but I won't be dealing with this.
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March 2020 by Bill M.
I'm well aware of the fact that stores are being forced to close at 11, which I think is absolute crap. Never had a worse experience...so far. I'm well aware of the time from the time I get to store and after each item I grab on the shelf. The announcements are fine, but I think the person in front of the door asking if I "only need to grab a few things" is a bit much, and if that didn't do, after having already grabbed a few things, another employee had to have given me a pretty dirty look and have to yet again remind me if that they are closing soon and asked if I only had a few things to grab and asked if I needed help, but not in a very polite way. I get asked for help frequently and am appreciative of it, this just set me off though! Mind you, I had 14 minutes before they closed, with just a few items to grab all in grocery, I had more than enough time to get what I needed without getting interrupted. Maybe if everything wasn't moved around I'd be able to find things a lot better, but I can't adjust to where anything is placed because ALL of the signs are still wrong AND all of the shelves are constantly empty (which I understand is not the fault of the store right now), but having to hurry up is one thing without feeling like I'm being treated like a criminal to get out. I'm a very regular customer! I visit usually every week, as many times as 3 times a week, for the past 2 years, on top of going irregularly for the past 18 since I was a kid. Most of the staff I find to be very friendly and helpful. This time not so pleased. Now I see why some people should NOT work in customer service.
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February 2020 by Sarah S.
I mainly go at night when it's less crowded but there's some issues because some days things aren't stocked at all like in the freezer section, or the bread aisle. Also, normally I would use the self checkouts but because there's been so many people around here ruining it for everyone else, they close down the self checkouts making everyone go to one open register, and that's especially stupid on a Friday and Saturday night when most people are up late regardless. They should hire more people for 3rd shift and reopen some self checkouts, at least 2 or 3 of them.
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June 2019 by Candace B.
Terrible customer service. Purchased two headlamps for my car that were the wrong size. Went to exchange them and was told there particular store only had a policy set forth by the manager that car headlights/bulbs could not be returned. This policy was not posted anywhere in the store nor was it on the receipt. I was told there was nothing they could do perhaps I could sell them on eBay or online. Then the cashier a customer service told me I could take them to another Walmart that this policy was only one their manager at this particular store put in place. I drove 35 minutes to Another Walmart in Strongsville Ohio where they exchanged without an issue.
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June 2019 by Exclusive G.
Honestly it's improved over the years, the store itself is good. Clean and stocked shelves most of the time. And kinda clean store. However do not and I mean DO NOT go to the auto shop department to get your car worked on. They don't know what they're doing and if they do they do it super sloppy and half ass. Don't ask me how I know this. Surprised these dudes are certified. Get your car worked on somewhere else. They don't care about anyone else's cars. I will continue to go here but only for essential items and I will only go once or twice a week. I only go when I need to.
