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June 2024 by PDW
Sales rep was good, They have so many pricing adjustments...the last time I visited one of their stores on the West Coast of Florida.I walked out really angry and without a new phone. This was a much better experience, The sales rep Tommy explain everything pretty well.
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May 2024 by Darlene Williams
Excellent customer service..
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April 2024 by Leatherface
Went to the store because I lost my phone. I spoke with a sales associate who provided me with contact info to make an insurance claim. Considering that I don't have another phone, making a phone call, to file a claim, is impossible. I also don't have Internet connection at home. I am disabled, and on a budget, and can no longer work. I was advised to go to the local library to use one of their computers to file a claim instead. Unfortunately, for reasons unknown, I wasn't able to file the claim. As a costumer of 20 + years, and paying $150 a month, for service, and their total indifference to help me out at the store, I officially cancelled my service with them. Seriously, if you can't help out with a lost phone issue, inside your store, then your costumer service is completely non-existent.
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March 2024 by Kimberly Conaway
Pay easy here
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February 2024 by Paula Wodzisz
The employees are extremely helpful and knowledgeable. I was on the phone with customer service for almost a hour. Came to the store and they solved the problem in minutes.
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January 2024 by TJ
Second time here to transfer my line from a competitor to these guys and the wait is ridiculous. It's just not worth it, after two visits, and sitting around in limbo forever, to give them my business. Won't be back.Notice in pic that I'm not the only one standing around unattended to. I couldn't even find the check-in lady to tell her I was done waiting, as she was in the back, failing to have checked in the others yet.
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January 2024 by mister herbie
Helpful and attentive, as all Verizon-Owned stores are. The parking in this one is really odd, though. Verizon is the most expensive, but it is also the most responsive when you have a need or problem.
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January 2024 by Exclusive Grant
Good experience! Nice, neat, organized store, that also smelled fantastic. Was greeted immediately. Stated I needed a screen protector and the employee promptly went to the back and checked if they were in stock and came out two minutes later with what I needed. He then installed it flawlessly and I was in and out within ten minutes. Would definitely return and recommend.
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December 2023 by Henry Lemasters
Frank was amazing from the time he started talking to us to the moment we left with 3 new phones, a home internet, and a plan perfect for our family. He listened to what we wanted, and let my wife ask question after question until she understood what our plan was going to be and how to handle the perks. He also helped us make a list of what we needed to do once we left the store to maximize our perks with Verizon. Then we came back 2 days later to trade in our phones and port 2 lines over and Juan was just as patient and helped us port the numbers and factory reset our trade ins. Amazing job Medina team! 100% recommend if you are going to switch to Verizon to visit the Medina store.
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December 2023 by Nicole Koli
Weren’t interested in helping me at all. It was a complicated fix, but the woman who greeted me basically asked me to step to the side and didn’t even take my name to see someone. Thankfully family told me to go to the Brunswick store, who were actually helpful, and after nearly 4 hours I walked out with the problem solved.
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November 2023 by Nikolas Rair
Drove all the way to the store after hours to use the 24/7 pick up and the pick up locker wasn't operational...quite the inconvenience.
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September 2023 by Mike F
Probably the worst customer service I've had in quite a while. Rude, snide remarks when. Inquiring about an offer I received through text. Didn't want to help at all. Just didn't seem like she could could care less about the customers or her job.
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September 2023 by Uwe Wolfram
The employee's werefriendly and very knowledgeable , the store was clean
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September 2023 by Edward Pfaffel lll
The staff is very knowledgeable on everything, very helpful.
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August 2023 by Ronald Lisy
Wanted them to update my phone guy said he wasn’t able to do that there said I should go somewhere they had free wi-go and do it myself. Made sense you wouldn’t expect your mechanic to fix your car.
