-
November 2023 by Hannah Smith
The Flower Petal is one of the most unprofessional wedding businesses I have ever encountered. They were the floral vendor of a friends wedding in September 2023. They moved with absolutely no urgency at all when there were road blocks by weather presented. They forgot multiple arrangements that the bride ordered (and paid for). They did not arrive to the reception and ceremony until 2:30 and were working on arrangements until 5pm exactly when the ceremony was to start- claiming the weather slowed them down. All of the guests watched them move at a snail pace and leave a complete mess in the space where guests should have been walking. This mess when cleaned up by the reception venue because they felt bad for the bride and groom and the mess and chaos their wedding guests witnessed.If you want a stress free floral experience I HIGHLY recommend you select a different vendor.
-
November 2023 by Morgan Phillips
Andrea recently did my best friends wedding in Sept 2023. While the flowers were fine, the communication and customer service was absolutely awful. Flowers arrived late so we could not take bridal pictures with them and the team was still setting up the arch minutes before the ceremony started so guests watched them make a mess. The venue manager cleaned up the flower stems so guests didn't have to walk on them as they went to their seats. Weddings can be stressful and I understand that, but the venue is not allowing the Flower Petal back because of their lack of professionalism and inability to follow the brides wishes.After the wedding, Andrea did not take on any ownership of the problems and blamed the bride for anything that went wrong. She may be a fine florist, but she is not equipped with the customer service skills required for weddings. I would suggest that you save yourself the stress and use a different florist.
-
November 2023 by Marin Hatfield
Andrea is the most unprofessional business owner I’ve ever encountered. Her communication skills are awful (if you are lucky enough to receive responses from her) and she will admittedly not follow through on multiple items in contract but refuse a refund.She showed up so late to my best friend’s wedding which gave the bridal party no choice but to take pictures without bouquets or boutonnieres. Her & a team member were building the flower arch so close to ceremony start that majority of guests watched it. The poor planning/execution of services was so obvious that the venue now refuses to have The Flower Petal return as a vendor for future events.Following the wedding, the bride reached out to rightfully express disappointment. Andrea’s responses were uncaring, unapologetic and unwilling to accept any responsibility for putting a damper on an otherwise perfect day.The amount of unnecessary stress/frustration as a result of one vendor is inexcusable. I strongly recommend NOT doing business with Andrea/The Flower Petal.
-
September 2023 by Katey Brooks
The only reason I’m giving 2 stars is because my bouquet and the bridesmaids bouquets were very nice.There was miscommunication with the flowers for my center pieces for my wedding. As I was going to meet my husband for my first look, I was screamed at that I didnt have center piece flowers on my contract. And instead of coming up with a solution, they immediately wiped their hands clean and said “we don’t give out free flowers and we’re not doing anything we aren’t paid for”During my phone consultation I was told that I wouldn’t need many flowers for my bud vases, and that we could left over flowers/ small bundles to fill them and would be priced accordingly based on the number of tables. I had no contact with the Andrea, despite my bill being paid in full months before it was due.The ceremony aisle flowers were dead and looked like it took 5 minutes to put together.Overall, I’m disappointed and hurt by how I was treated on my wedding day. I wouldn’t recommend this flower company.
-
September 2023 by Cheryl B.
They did our son and daughter in law's wedding recently and the flowers were terrible. The boutonnière roses fell apart while trying to pin them on the groomsmen and the father's of the bride and groom. It was embarrassing they had to walk down the aisle with half of a flower. That was it one rose and a piece of greenery. Not fresh at all. The pins bent so you could not use them. Absolutely terrible. The bouquets looked like they bought a couple bouquets of flowers from Marc's and threw them together. Half dead looking Absolutely ZERO creativity. They forgot one bridesmaid bouquet. Totally unacceptable. Especially for pictures. They do not deliver on Saturdays so you have to pick them up on Friday. The brides bouquet $195 not fresh, dead looking and no creativity. Find another florist if you don't want cheap looking flowers.
-
September 2023 by Kay Bee
0/5* - they TEXTED same day as my order was set for delivery to let me know they’re unable to fulfill the order. Couldn’t even bother to call. I live out of state and scrambled to find another shop. Arkay always comes through and will keep my business there.Horrible service. Such incompetence.*revised - upon further reading of reviews, this company does this often and blames their customers when their customers get upset. Good luck staying in business.*
-
March 2023 by Jordan Crauthamel
Beautiful flowers and was exactly what I expected. Prices were excellent and they were accommodating to our needs for our wedding day. My only issue was with communication. There were several instances that I would email and it would take a week or longer for a response, and at one point I had asked for a phone call to discuss a concern I had and was only emailed which was a bit aggravating. We figured out the problem I was having, but I just wish that if I asked for a phone call I would have been accommodated better on that end. I know they were moving locations and I’m sure they were busy with that, but I was also told prior to booking I would be notified if they did move or would be, and wasn’t informed that they did until I had asked. Besides the communication, it was an overall good experience.
-
February 2023 by Shannon King
Ordered valentines day flowers. Went to pick up and it was not the right address. Then they sent me to another place. Was a warehouse. Never found them or got my flowers.
-
February 2023 by Aric Belanger
I ordered a product nearly 3 weeks prior to my delivery date. I was told the product was unable to be delivered on my requested day. I will never do business with this company again. I was also told my recipient would receive free chocolates for the inconvenience that were never given. I would not recommend!
-
November 2022 by Michelle Rigler Humphreys
Do NOT use this flower business!!! Buyer beware! I ordered an arrangement for a funeral that was 10 minutes up the street—well in advance—and I even tried calling the morning of. I got a text saying, “ Thanks for calling! We are sold out at the moment. If you placed an order for delivery, it will still get delivered! We will reopen on Tuesday! ? ”Upon arriving at the funeral home, I didn’t see my order. I texted the owner and she immediately responded with, “It shows they were delivered, so I’m not sure what is going on, but we would be happy to refund you if you'd like!”I asked where it was delivered, and she responded, “ We had a new driver so I'm wondering if he got confused with signing it in or writing it on the wrong form. We went ahead and refunded you though! Sorry about that, but have a nice weekend!”I know for a fact that the proper address was on the order, I asked the funeral director to see the delivery logs, he said no one came to deliver…This owner is a liar and makes excuses. Save yourself the hassle and order elsewhere. Thanks for nothing, Andrea.
-
October 2022 by Heidi Vickers
Not impressed with the customer service. I ordered a funeral arrangement online for a coworkers mother's funeral. He told me nothing was received from his work family. I called The Flower Petal for delivery confirmation and received a text back stating they were sold out at the moment and would reopen on Tuesday. It is Tuesday. I requested a call back regarding my voicemail concerning my order not being delivered. They then texted me that the order was delivered on 10/13/22 at 3:30. I asked for delivery confirmation and they said the funeral home should have a record of that. I then called the funeral home that said an arrangement was signed for at that time. It would have been nice of the florist to send delivery confirmation on their end. I requested a call back and find it very unprofessional that I only received a text. Many florists now send out picture confirmations of arrangements before delivery and send out delivery confirmations. I would suggest this shop does the same. After my poor experience I read others reviews and the feedback from The Flower Petal is rude. Not looking forward to seeing what they think about my experience.
-
October 2022 by Taylor Davidian
I worked with Andrea for my wedding florals, and communication with her was great. However, on the day of our wedding, I was told by some of my family as well as our photographer that the 2 staff members that delivered our florals were rude and unprofessional. My photographer was extremely irritated and frustrated with their behavior. Also, the groomsmen’s pins would not go through the boutonnieres, they kept falling off to the point that they were just going to stick them in their pockets, and their “backups” are plastic?? Clearly the boutonnieres break so often enough that they bring plastic ones with them? While my photographer was helping to put them on, the 2 girls from the Flower Petal were demanding that the boutonnieres go on the right lapel when they are supposed to go on the left lapel. I do not have any qualms regarding the rest of the florals as they looked fine in pictures. I wouldn’t recommend this company for wedding florals solely based on the state of the boutonnieres and the unprofessional and unfriendly behavior of those 2 staff members the day of our wedding.*Update after leaving review less than 24 hours ago — if you leave a bad review, she will bombard you and other vendors with texts and emails making up lies, blaming others and ask you to change your review. Andrea was not even present the day of our wedding but is quick to point fingers at everyone else but her employees. I will not be responding to her messages as I know that it will be pointless. The Flower Petal does not take accountability and the way that they conduct business is EXTREMELY unprofessional. To all brides… run from this vendor…
-
October 2022 by Bethany Leach
The Flower Petal LLC was hired to be a part of my friends wedding day last weekend, the most special day of her life + the only thing that went wrong on her perfect day was the two awful girls who “helped” the day of. These girls were so disorganized to begin with, after calling multiple times asking WHEN they were going to even show up, they never introduced themselves or let the bridal party or the bride herself know they were there. There were countless issues with the boutonnières being poorly made and breaking. They expressed that happens often apparently because they had backup “faux” boutonnières, but if made of high quality there shouldn’t be fake backups. I personally was speechless they were unable to help attach the boutonnières on the men, and later found out they expressed it’s due to issues of “sexual misconduct” but I have been IN + WORKED many many weddings and I have never heard of a florist NOT willing/able to help attach the boutonnières. A personal companies issue of “sexual misconduct” should not affect someone else’s wedding day. If they have those kinds of issues then they ought to not be in the wedding industry and part of someone’s day that relies heavily on a efficient, helpful florist. I later in the day was informed the florist were blaming the groomsmen for being unable to attach the boutonnières because they “were drunk” which was simply not true + also not their place to put blame. The Flower Petal was hired to do a services it’s as simple as that. All I am hearing at the end of the day was excuses + excuses that rendered themselves unhelpful. Day of help and set up is a major part of the cost, and to say they didn’t get their moneys worth Is an understatement.My other big issue after the boutonnière disaster, was watching the two girls set up the centerpieces. The bride had requested simple greenery on the table. Emphasis on SIMPLE yet I have never seen 2 girls be more careless and unbothered by their work. Flicking the greenery on the table without a second look, so sloppily, all over the table and most importantly NOT what the bride had wanted. They looked miserable doing the job, and their work showed for it. As a maid of honor it should not be my job to fix their work and TRAIL behind them as they go.I work with a lot of brides getting ready for their big day on a daily basis + am asked for recommendations very often….I will never ever recommend anyone to this business. They were unprofessional, unhelpful and unable to take feedback in a appropriate manner. Word of mouth travels quick, and if I were The Flower Petal LLC I would try as hard as I could to redeem myself for the next bride who doesn’t know what’s coming their way.
-
October 2022 by Lavinia Popescu
I totally recommend The flower petal. I ordered an arrangement and having some specific preferences I talked to them. They were very friendly and willing to help and in the end the final product was extraordinary! The flowers were fresh and the arrangement was terrific! Thank you!
-
October 2022 by Christol McKernan
Claims they delivered flowers to my house Thursday, I was home all day, nothing was delivered. It wasn’t delivered to the wrong house, my neighbors would’ve brought it to me. Then was told they would send them Monday, didn’t get them. I told my family member to just get a refund because that’s not how you run a business.
