-
July 2023 by camryn bertwell
I believe her name was Gabriella.. she was amazing, the only one working but made sure to reach every customers full needs. good service! 7/21
-
June 2023 by Noah Pratts
Love this place. Everyone is always helpful and store is clean.
-
May 2023 by Hannah Weaver
I’ve been coming to this Sephora since it opened and every time but one, I’ve had a horrible experience. The first time I came in, it was just me (I am a young female). I wanted a lip gloss but I noticed that I was being followed around the store as I searched for the right brand. The employee didn’t ask if I needed help, just followed me around like I was a criminal about to steal something. I felt insulted and stereotyped but since this is the closest Sephora, I knew I’d unfortunately have to return. The second time I came in, I was stared at (not greeted) by the same terribly rude employee. Again, there she was at every turn. As I walked up to the Drunk Elephant display, she said “Can I help you?” and when I said I was simply looking, she stood there and stared at me. I went to use a tester product and she informed me that I couldn’t since the actual product was out of stock. Again, I felt like I was being watched for stealing, but alas I would return much to my dismay. The third visit, I was greeted with a cold “Hello, can I help you get something?” I asked for help finding Tarte concealer and help was given. She then took my product and put it behind the counter where she stood. I wondered why the sudden change in behavior from following to simply staring, but this mystery was revealed when she informed me to “fill out the survey positively and shout [her] out by name”. I did this and gave her positive feedback because I thought ‘kindness should prevail’ but after my last experience today, I will not be lying or returning anymore. I walked in with one of my other friends this afternoon and was again met with an angry look. I was followed around the store, more boldly then usual. Every corner I turned, she was there making sure I didn’t steal. At this point, I was fed up. I started walking quickly around the store to test my theory about whether or not I was being stalked and sure enough, the employee followed my every move. I simply wanted to shop in peace. I had no intention on stealing and was insulted that she would make this bold assumption knowing I’m a frequent customer. I finally got my product and as I paid, the employee asked me to ‘put in my Mom or Dad’s phone number’. WHAT? To put it simply, I am not young enough to be using my parents phone number so this assumption was bold (not surprising given past behavior). I said I wasn’t going to use a phone number because I didn’t have an account with Kohl’s and the employee barked at me to try it anyway. I used a fake number that somehow worked and left. I will never return and I feel like my privacy was violated during my ten minutes in the story. Every occurrence is with the same rude lady, and she needs to be fired immediately.
-
April 2023 by Sandra Z.
the Medina store is so much nicer than the one I usually shop at. I just filled out the customer survey and mad I didnt get a chance to mention my clerks name. she was Lexi and she deserves a raise! just saying
-
November 2022 by Cindy Kelly Stickney
I have had a Kohl’s charge for years. This last month I have had 3 $50 charges that NO ONE can explain what they are for! I have talked to customer service in some Latina country 6 different times and I am getting no answers. Be careful and watch your charge bills…… I am still trying to get this resolved with no help from kohls ?
-
July 2022 by Joanne Krickovich
This is a fantastic store! It’s very well stocked! The sales girls were very helpful! If you’re going in here, be sure to have enough time to look through everything!
-
April 2021 by Joanne K.
This is a great store to order online from. I use my email, place my order and then go pick it up outside the store. Great variety of clothing and household goods. Always very well stocked and quick service putting the order together. Simple, easy and safe.
-
December 2020 by Margaret Clark Schmitt
Went today to make an exchange and do some shopping. The woman at the entrance was so rude and just mean I made my exchange and left. I’ve never had a kohls employee be anything but kind and helpful. Very disappointed.
