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January 2024 by Maryann M.
I got the best priced Merrell sandals here when I had plantar fasciitis. That shoe brand is known for a special sole and it's on their website. It is called "float pro". I got it on the "Hut ultra wrap" sandal. I talked to A Merrell specialist on the phone and I ordered three more pairs after I bought this one. I don't think I would've survived. Planter fasciitis the way I did without them. They are very helpful at the store‼‼‼ I got them end of season on clearance and she went upstairs to get them and she was a dream. Thank you so much ‼ You understood my issue and was a runner in the past. I love this store. It's great great customer service easy parking on the Square in Medina.
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October 2023 by Anne K
Laura was fantastic in helping us choose new running shoes based on fit and races being run. She was so fun to banter with as we tried on different shoes. #supportlocal @secondsole
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October 2023 by Wade Rittenhouse
Very helpful. Went in seeking some advice on shoes based on ball of foot pain I’ve been dealing with. Shoes have helped tremendously! They have a big supply of 2e shoes for a larger tie box! Staff was great! Will buy more shoes in the future from here.
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August 2023 by Jeff Taylor
Horrible customer service, terrible website, bad experience overall. Just buy directly from the shoe companies. They cant special order what you need and have a very limited selection.
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June 2023 by Vicki Gordon
Great selection and assistance in finding the right running shoes (not for me silly) for Jim!
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June 2023 by Flo Ryan
I walked into this store with a friend simply to look around and browse for future reference. I was met with the clerk telling me “you look like you don’t know what to do with yourself. You look like you just walked into a castle.” And then proceeded to offer the clearance section upstairs and implied I couldn’t afford their regular prices.Simply wanting to see what their store proposed for itself, and my possible future sale- I was astonished at the blatant unprofessional lack of respect and friendliness for a potential customer.
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June 2023 by Adam Piwarski
Highly knowledgeable staff and amazingly huge selection/stock. They want to put the right shoe on your foot for maximum comfort and longevity to your price point. Couldn't recommend more.
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May 2023 by Jim Gerrick
Very nice guy held shoes for me because they were closing soon . The next day lady was very nice.
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May 2023 by Chessey Lynn Kristoff
Laura was fantastic, I look forward to shopping here in the future!
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April 2023 by Cindy Piovarchy
Joanie was knowledgeable and helpful. I was there with a friend who was treated respectfully. However, anytime I made a comment she was disrespectful in her statements back to me. Including “we don’t need your commentary.” I was interested in the style name/size my friend thought were comfortable and Joanie sharply commented you are not going to find a better price on line. She jumped to an assumption when it was just my curiosity as I wear the same brand of shoe. The other staff person had the same attitude. I was looking at the different shoes quietly only to be told I was looking in the wrong section. I was not looking for anything in particular, just waiting for my friend to be assisted. I have always recommended Second Sole, but after todays visit I am not so sure.
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February 2023 by Donna McClung
The staff was very professional. They measure your feet, watch how you walk and pay attention to how your feet look. Then they get a variety of shoes for you to try on, check the fit, and watch you walk in the shoes. My feet feel amazing since I got my new pair. I tried other places but won't do that again. This is now my only work shoe store.
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November 2022 by Reiley M.
I came in on black friday for some christmas gifts for family. i initially talked to Renee, and she wasnt very helpful. I then talked to Steven and he completely changed my attitude for the day, and turned my experience around!!! he was so helpful and knowledgeable about the shoes i was looking for and helped me pick out a few great pairs. i will be returning and i will request Steven to help me again!!
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September 2022 by Jacqueline Williams
Lovely little shoe store on the Medina square. Really helpful sales staff and reasonable prices.
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April 2022 by Tiffany Miller
Very helpful staff! I appreciated the personal touch of the one on one attention to make sure I got the best shoe for me and my job where I will be wearing them. Thank you so much! :)
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March 2022 by Steven K.
I went into the store in desperate need of new trainers a few weeks back and Joanie set me up with an amazing new pair. I love these shoes so much. I was able to try on brands like ASICS, Brooks and Hoka then ultimately went with these Nikes. The staff was all around very knowledgeable on fitting me for the right type of shoe that will keep me healthy and injury free. I love this second sole, it's not the first store of theirs I've been in, but it's definitely the most beautiful being on Medina's downtown square.