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November 2023 by Kim Clendaniel
Last minute flat tire as I was headed to work. My brand of tire usually needs to be purchased at dealership but they were able to order the luxury car tire have it same day and came to my place of employment to accommodate my needs! Completely selfless with meeting my chaotic schedule needs, kind, and not impatient on the phone. Definitely felt customer service experience was their priority. 5star + recommendation for Jeff and his team!
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November 2023 by Tristan Griffin
Great customer service. Welcoming and knowledgeable. Put 4 tires on my truck and even helped get my lawn mower tire off the rim and put a new one on. Would definitely recommend.
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November 2023 by Jim Brown
I was across the street at an RV dealer getting my unit winterized when I found out my trailer had a big bubble in my tire. I drove over to Vans immediately and they were able to get me in and out with 2 new tires in less than 2 hours even though I didn’t have an appointment and they were busy. Mike Shaw took care of me and he did a great job
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November 2023 by Lacha Noward
Vans Tire Center in Medina, Ohio provided me with excellent service. The entire experience from being greeted by friendly sales associates, to the quote process all the way through the end of my service needs was handled in the most professional way. I highly recommend this service center for all of your vehicle needs.
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November 2023 by Miss Kris
I recently relocated to Medina and received a welcome mailer from Van's, offering a free oil change with tire rotation and vehicle inspection, so I took them up on the offer and promptly scheduled. Their service is great, friendly and professional staff, I will definitely schedule future needed auto services with them.
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October 2023 by Jean Brown
Today I went to Van’s in Medina to get an oil change and tire rotation. Facility is very clean with a comfortable waiting area. The staff was very helpful. Lots of parking and accurate service has me planning to be a returning customer.
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October 2023 by David Schwartz
We had our brakes and rotors replaced with them. The slide pins seized on a component tied into the brake system and the rotors warped. We called them up and they were able to immediately diagnose and our rotors within a day. What's really impressed with their ability to quickly identify the problem and give us a quick resolution.
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September 2023 by Lauren Iannaggi
Ive had oil change and went back to have all four tires replaced, and alignment done. The wait was a little longer than predicted, but I was very much compensated for it. They were all very friendly and very professional, and I will definitely take my car back.
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September 2023 by saleh ghanem
They're the best shop I've ever dealt with, and it's not even close. They're honest, transparent, fair, and accommodating. You never have to worry about shoddy work, or being taken advantage of. Everyone there I've ever interacted with has been kind and they explain everything thoroughly so you know exactly what's going on with your vehicle.
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September 2023 by Cameron Ryks
Had a great mechanic work on my car but actually gave me advice to take it back home to install something myself to complete the alignment properly. He ended up backing the car off of the rack and the bumper got caught and was ripped off. Obviously their fault. He was very nice about it and I tried to reciprocate. After the incident, they took 3 WEEKS to give me any information on the repair. Keep in mind, I was driving to the shop probably 2 times a week to ask for progress or calling them. Finally, I spoke to I believe was the district manager (Jason). We go outside to talk about the repair right next to my car. Jason says, "We don't was to screw you over". Makes sense for him to say, not doing a good job considering there was complete SILENCE for 3 weeks. He then went on to say, "Is there any way we can meet in the middle with this repair?" Excuse me? Did I break the bumper? Didn't know I drove it off the alignment rack and broke the bumper off, that must have slipped my mind. I obviously said that is ridiculous and said I want them to replace it AND paint it, Jason was visibly agitated with me for saying this, but he agreed because he's not an idiot, he just wanted to see if he could scam me. Any reasonable human being would think the same, considering I consulted coworkers and family members and all agreed with me. Jason then proceeded to ONLY call me back when I was short tempered, I guess you gotta be a little mean to get some results. The repairs took 2 months I believe, and they cheaped out and went from a salvage yard instead of going with ford oem because Ford had the IN STOCK the day of the damage. And the paint job was HORRENDOUS, I'm guessing Jason told their "go-to paint shop" do it super fast or just do a bad job on purpose. There were chips on the bottom of the bumper, PHYSICAL orange peel, and visible orange peel, clearly dirt got under the paint on the ends and they decided to just leave it. I believe that this place is a good place to get your car repaired because of the constant 5 star reviews, and the very intelligent Master Tech. CLEARLY this was an anomaly. But, if this place breaks any part of your vehicle, be prepared for them to ghost you for weeks and try to scam you. I do not expect anyone to read this, just hoping that it helps someone be more weary about them, and BE MEAN, me being nice to them did nothing.
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August 2023 by David Riddle
Went in for a $40 balance and rotation. Left after a $1075 rear brake job and discovered that at least one of the wheels hadn't been rotated (I let pressure out of the left rear tire before dropping it off). I usually do my own service work and this is the reason why. Lesson learned. The staff is friendly and very accommodating as they took my truck in on short notice, but the calipers were replaced with rebuilt ones. They're probably a great shop to buy new tires from but I wasn't very thrilled with the service part.
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August 2023 by Andrew Ellebruch
Picked out some tires from Van's website, went to the store and scheduled installation and an alignment. Process went without a hitch. Rep gave me a full report if my services along with photos. Very good experience, will definitely be back when I need repairs and or service. Good job! Didn't give 5 stars because of the 3% credit card fee.
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August 2023 by Nathan Mast
Vans did a fantastic job of accommodating an error in scheduling. They addressed two quick issues I was experiencing with the brakes and a slow leak and were VERY reasonable when it came to the bill! Would highly recommend their service.
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August 2023 by Burt Keiper
Always love going to Van’s for my auto work. Honesty and integrity are the name of the game along with great service. They are always accommodating when I go in with a problem on short notice. I would highly recommend Van’s!!
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July 2023 by jackedup1roxx
The guys were very friendly, understanding and supportive. Enjoyed being able to use the loaner vehicle. Definitely would recommend this location to all my friends and people I come across on a daily basis. Thank you for the hard work.
