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March 2024 by Rhonda Heyden
This replaces a 5 star review I had done 3 years ago. Things have changed a lot since then. I had an appointment for an oil change at 10, they were full so they asked me to come back in an hour. Arrived at 11 and waited for a 1/2 an hour or so. No one asked what type of oil I wanted or mentioned prices. There was a huge sign hanging over the bay that said Oil Changes $29.99, I had assumed that would be the price plus disposal fee and tax, I was expecting something like a $50.00 total. Brianne told me to go ahead and sign before even telling me the total. When I was asked the total I was shocked at the $90.00 price. I mentioned the sign and was told that was not the price anymore and she had actually given me a discount from what was listed on the website. This whole experience was awful, from the wait when I had an appointment, to the deceptive pricing, to be called sweetie and told that I would have to pay or they would keep my car. I learned a lesson to ask more questions, but with like 20 other options in town, I will not be back and I strongly urge no one else to either.
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March 2024 by Carter Mendenhall
I went in to get an oil change and the costumer service was great. They gave me a nice discount and found a nail in my tire and fixed it up for me for free. Everyone that works here was super friendly and helpful and I highly recommend
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March 2024 by HerRoyal Highness
Very easy and quick
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March 2024 by Todd
I got an oil change for half what they charge next door to them. They also did a free safety inspection and found a worn inner toe rod. Really nice people. Definitely recommend.
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March 2024 by Eric
They worked hard to get my car done.
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March 2024 by Brooke Tournoux
Had a new tire put on today as a walk in and it was quick and easy transaction! Joe and team were awesome to work with. Very friendly and customer-focused. Prices are reasonable. I would highly recommend!
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February 2024 by Scott Warchak
Great place to get your car looked on for an estimate and work
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February 2024 by Scott Bubnick
I had a tire blow on NYE, and while most auto shops were closed (or at reduced hours), Joe & his team were ready to take care of my car. Joe was honest, and went above and beyond in helping source the correct parts for the repair.
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January 2024 by max willams
This company is the worse “Monro” fires all the good hard working people and hires people that claim know what there doing. There is always new staffing every six months at this location. I like the old crew that was there Tim , justin , Ericka. Now it’s so unorganized they have manager not scheduling people for weeks at a time then firing them bc they no call no show but was never on the schedule to begin with. This company is a disgrace I would not recommend a place of business to anyone that can’t even keep good people that actually know what they are doing I will be taking my business somewhere else and I will be telling everyone I know that wouldn’t go here
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January 2024 by bill anderson
Joe at Medina was excellent. I had an appointment scheduled for 3 o’clock and they took me as soon as I got there. He had gone out and got the correct euro oil and filter for my 2014 BMW. He had a very good understanding how oil has changed over the years, and what was the latest requirement of oil for the car. The job was completed in a timely manner and had a good price. I will be going back.
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December 2023 by Nrdgrl 21
They told me there was no price difference between a 2 or 4 tire alignment, then waited until after to tell me they didn’t have the right tool to complete the alignment but were still going to charge the same amount because they “aligned the back tires” I specifically made the appointment for the front and now the pulling is worse and the steering wheel is not straight. I basically just paid them to mess up my car. The people there were nice while they were doing it though.
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November 2023 by Gianna Righi
IMMEDIATELY specify EXACTLY what you want.I got an oil change and I expected them to ask what oil I wanted or at least review the cost or something. Nope - they gave me the most expensive oil without saying anything and before I could protest. Over $100 for an oil change on a sedan. On the plus side, the employees were nice while making a fool of me.
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October 2023 by Alecia Stark
Never come to this place of business I came in for a oil change and tire rotation , they could not preform the tire rotation , and it took over over two hours to do the oil change because they did not have parts for a f150 in stock
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August 2023 by Amanda Holmes
Best auto experience of my life. Helped me out in a pinch. Honest, fast, kind, and great service.
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August 2023 by Makayla Kerchner
Me and my friend are on a road trip and stopped in this shop for a balance and alignment and the employees stole HUNDREDS of dollars worth of cash out of out of our van. We left to wait on it to be done and didn’t get a call for an hour and 15 minutes just to tell us that they didn’t have the part to be able to get the hub caps off. We get back and our suitcase was pulled out from under the bed and the pocket our money was in was unzipped. We then proceeded to count the money and we were several hundred dollars off from the amount we started with. We called them to question it and all the person who answered said was that they didn’t do it, he didn’t say he would ask the employees about it until later on in the phone call.
