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April 2023 by Patricia Joy
Highly recommend over larger companies. Doug was great and so much help.
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November 2022 by 622 Construction
I would like to take a moment and let anyone looking to sell, or purchase a property, the Medina office has an excellent agent.Angela Garzone, she answered the phone every time we called, texted back no matter what time and got us into look properties at a moment’s notice. When a few of our offers were not selected by the sellers, and even a lender mistake, Angela did not give up on us!She continued to knock on doors in a crazy sellers market and show us properties until we found the one. We look forward to doing business with her again in the future.
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November 2022 by Jason Heaton
I would like to take a moment and let anyone looking to sell, or purchase a property, the Medina office has an excellent agent.Angela Garzone, she answered the phone every time we called, texted back no matter what time and got us into look properties at a moment’s notice. When a few of our offers were not selected by the sellers, and even a lender mistake, Angela did not give up on us!She continued to knock on doors in a crazy sellers market and show us properties until we found the one. We look forward to doing business with her again in the future.
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August 2022 by Aaron N.
Buyers Beware!I have recently had the unfortunate luck of working with the Medina Howard Hanna Real Estate branch while purchasing my new home. I worked directly with Angela until closing. Angela is very inexperienced and seemed to only be after the commission. The amount of misleading information my wife and I were told about the house and her failure to track down any information we requested would suggest she put the seller’s interest above ours. Angela was the second Real Estate Agent we worked with at Howard Hanna, and I should have seen the red flags with our initial agent. The amount of work put forth during the process from offer to close by Howard Hanna and associates was minimal at best. It is amazing what little a realtor needs to do to collect a commission check.After closing and living in our new home for only three weeks, our roof started leaking during the first rainstorm of spring 2022. Further inspections would find that our skylight was the culprit and there was old moldy drywall that had been mudded over, clear silicone caulking around the skylight in the attic, and all this covered up by insulation to hide it. When reaching back out to Howard Hanna to seek advice and see if they would facilitate a conversation with the former owner, I was given a Branch Manager’s contact information to a completely different branch than the one I used. After running into a dead end with that individual, I reached out to the branch manager at the Medina branch, Serene, with little to no response. When I finally spoke with Serene, I was informed the transaction was over…. That she was in no position to give legal advice, but small claims court is an option…. After countless emails I have yet to hear anything back. To sum up a very lengthy and arduous process, go with any other company. I do understand that the Real Estate company is not responsible for any defects within a home, however, they should at the very least seek customer satisfaction and be the first point of contact in a situation like this.
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June 2022 by Aaron Nowling
Buyers Beware!I have recently had the unfortunate luck of working with the Medina Howard Hanna Real Estate branch while purchasing my new home. I worked directly with Angela until closing. Angela is very inexperienced and seemed to only be after the commission. The amount of misleading information my wife and I were told about the house and her failure to track down any information we requested would suggest she put the seller’s interest above ours. Angela was the second Real Estate Agent we worked with at Howard Hanna, and I should have seen the red flags with our initial agent. The amount of work put forth during the process from offer to close by Howard Hanna and associates was minimal at best. It is amazing what little a realtor needs to do to collect a commission check.After closing and living in our new home for only three weeks, our roof started leaking during the first rainstorm of spring 2022. Further inspections would find that our skylight was the culprit and there was old moldy drywall that had been mudded over, clear silicone caulking around the skylight in the attic, and all this covered up by insulation to hide it. When reaching back out to Howard Hanna to seek advice and see if they would facilitate a conversation with the former owner, I was given a Branch Manager’s contact information to a completely different branch than the one I used. After running into a dead end with that individual, I reached out to the branch manager at the Medina branch, Serene, with little to no response. When I finally spoke with Serene, I was informed the transaction was over…. That she was in no position to give legal advice, but small claims court is an option…. After countless emails I have yet to hear anything back. To sum up a very lengthy and arduous process, go with any other company. I do understand that the Real Estate company is not responsible for any defects within a home, however, they should at the very least seek customer satisfaction and be the first point of contact in a situation like this.
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May 2022 by Max Wachtel
Excellent financial advisor
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May 2021 by kyle herink
I ended up working with John Stevens and he successfully helped me purchase my first home. John was incredibly professional and polite and overall a joy to be around and look at homes with. The only reason for my reduction in stars for this review is because there was a lack of fulfillment of promises made after my purchase was completed. When initially shopping around for a good bank John had suggested I apply with Howard Hannah's mortgage services and explained that just for going through the application process I would receive a free 100$ visa gift card and that Howard Hannah could likely match or beat my best offers. Although I was already happy with the 5 banks I had shopped I went through the process of applying with HH and they did come very close to my best offer. I never did see that 100$ gift card despite John telling me on more than half a dozen occasions throughout the months that he would take care of it and make sure I got it. It has been more than 5 months since I applied for a home loan with HH. John did follow up with me about a month after I moved into my home and suggested we get dinner soon and that he would give me a call when he had free time, I have not heard back from John since than. John was also kind enough to offer to help me get furniture and overall like I said in the initial part of my review very friendly and professional but I'm left disappointed that I never received something promised to me, which would have been very helpful especially with all the costs of purchasing a home.
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December 2020 by Andy French
Unethical agency with unethical agents. Howard Hannah won't take or make offers with agents outside of their own office. SHADY - should be put out of business by LAW. Sad, their 5 star reviews on here are by their own agents.
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May 2020 by patrick murphy
Super crew to help with a scale to balance you to your dream home with the proper fit to your needs. A+
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May 2020 by Tara
Had the misfortune of having to deal with Jason. He was immediately very arrogant and condescending in his attitude. Once he has his commission any thinly veiled attempt at customer service disappears. Inexperienced agent and it shows. To top it all off his sellers left the house coated in dog hair. If you are looking to buy or sell look elsewhere!
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February 2020 by Anna Dodig
Eric Metzger and Doug Mainzer made the home buying experience way less stressful and helping me find the best loan I could ask for!
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December 2019 by Peggy Moreland Forbes
The staff was helpful and courteous. They listened to my needs, and together we came up with a plan that worked for me.
