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October 2021 by Bryan Spurlock Jr.
I know there is a shortage on things and I get that especially being in real estate. Nonetheless if gives no employee reason to disrespect, be rude, look down on others, treat others wrong because of the color of their skin or slam their stuff and almost break them. I spent almost $400 on this trip to be treated like trash. I’m extremely disappointed in Home Depot for having people like this on their staff. Register 1 one at 12:00 on 10/12/21 I didn’t catch the woman’s name because I was so upset. My brother was visiting from the military and has never seen a more rude and disrespectful employee at Home Depot.
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June 2021 by Kelly Miller
This store has the worse mgmt ever you have people just standing around talking doing nothing while you have this poor older guy in the lumber dept working his butt off and have no help whatsoever he couldn’t even help us get lumber down from the upper shelf’s because he has no spotter. The mgmt needs to change and get something done right.
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April 2021 by Raymond Gittinger
You have no help in the garden center,you have to your own loading Very poor Service!
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December 2020 by Rodney W.
I love Home Depot. I could spend all of my paychecks here! I have visited this location multiple times since moving to Medina and the store always has what I need. Every time I walk in, a bunch of home improvement projects run through my mind, which requires conscious effort to block out. Focus, Daniel son! I buy light bulbs, ceiling fans, light fixtures, carpet, rugs, window treatments, cement, garden tools, fertilizer, pest control supplies, and a bunch of other stuff from Home Depot. I'm already looking forward to my next visit. They have the best self checkout touch screen I've ever seen. And the option to send my receipt to myself via email is great.
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October 2020 by Courtney K.
Home Depot has items for all sorts of home needs. We stopped in so my mom could get some wood boards to create some signs for her front porch. One of the employees cut the boards down for her because she didn't want them quite as tall as they were. They seemed pretty busy today. All of the employees were wearing masks and they had plastic dividers at the registers.
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August 2020 by Donna S.
The store overall lacks customer service. Went to the flooring area, got someone to help then him and another employee started talking and walked away. I seriously wanted flooring for 1100 SQ ft. I had to find someone to assist who ended up being helpful. He said next step was to have measurements...which I had to pay $35 for. I get it. But then the guy came out a few days later and spent an hour, measuring and documenting on his tablet. Then he left saying someone would be tough within 24 house with measurements and cost. I heard nothing for a week. I then got a phone call from someone saying they need to come out and re-measure. I had already found someone and was very frustrated with Home Depot. I told her, no thank you! She did not offer refund either.....I will not be using Home Depot again nor recommend to anyone. I guess all the money they make goes to the top and not to train employees on customer service .
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July 2020 by Ralph D.
I stopped shopping at Home Depot. Though I like their products, the owners just don't get it. People are walking around without a mask and arguing with staff without mask. Many of their employees are elderly. They really don't care about their employees like Costco. If they did, "No Mask No Service."
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April 2020 by Doug C.
I get it, things are crazy right now. But I wait nearly an hour for curbside pick up only to get a bag of sand with a hole in it. Got sand all over the back of my car. They patch it, but then there's a second hole in the bag so I got more sand in the car. No apology at all. I'll be driving to Wadsworth or Brunswick from now on.
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September 2019 by Dale B.
Always well stocked and diversified. The workers are always friendly and more than ready to help with direction on your DIY puzzlements.
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July 2019 by Rick Workinger
Was never so dissatisfied in any store ever , asked for assistance on some plywood & the worker comes over to see what I wanted & needed and says well I can’t really help you with that because it’s on the top shelf & it’s not department of helping so he claims . So ten minutes later nothing of any help as needed , he was working in the next isle over & sees this & finally comes over again & says now what was it you really wanted again , so I tell him , he goes oh yah it’s no
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July 2019 by Shaun Murphy
great store always get great stuff
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March 2019 by Ernest Hartman
This location no longer gives a veterans discount to veterans who have the designation on their Ohio drivers license. In order to receive the discount, you must possess a federally issued document or military ID. To get the designation on your license, you must present your discharge papers. There is no better proof of service above your discharge papers (DD214). This is ridiculous and I will now take my business to Lowe’s, where your veterans status is known by using the MyLowe’s card with out presenting any form of ID.
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March 2019 by Justin L.
Stopped by to get key made not only the machine made the key but it locked it to where the employee could not get it out of the key machine instead she tells me to take my business somewhere else.
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April 2018 by Amy Zanders Young
We sign up every month to do the Kids Workshops. The past two months when we’ve gone at the time we signed up for, you have no projects left and we are left with two sad kids. Why have a sign up sheet if you don’t honor it? Seems like a simple fix to hold projects for the people who actually sign up for the workshops.
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November 2017 by Tiffany Workman
JUST went in there to ask about laminate flooring. Wasn't pleased with the help I received. The middle aged (40-50's) guy was VERY rude and cocky! I explained to him I just had a room sized from different company and I just wanted a rough estimate on how much it was going to be all together. Instead he gave me a hard time and just gave me prices for each thing! I'm sorry, but do I look like a human Calculator and then tell me it's going to cost about the same as the other company, but how is $1.89 sqft going to cost the same as $3.89 sqft???? I guess this guy must not want my business and since I'm a woman I have no idea what I'm talking about!