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September 2023 by Bryan Knopp
We take all our vehicles here and they always do a great job for us!!
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August 2023 by Rob W
Honest, fast & reliable plus offer a free rental car while your car is getting repaired. No complaints.
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August 2023 by Alex T.
From my experience with these guys they are honest and upfront. They never tried to scam or do add ons without asking for approval. They explain everything thoroughly. They may be the most expensive or they be the cheapest on pricing and I don't know about that compared to others but they don't play any games whenever I need work and most importantly they work with me and my schedule to get things done so my life isn't interrupted as much.
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July 2023 by Bryan Blankenship
This place is a scam. Dropped my car off at 8am picked it up at 130 pm nothing done. Was feed excuses no solutions. But I should have known, thought it was weird Scott didn't even ask me my tire size over the phone.
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June 2023 by John Bartley
Decent shop. They forgot to rotate my tires but not a big deal. Rude to multiple family members won't go back.Service: General repairs & maintenance
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June 2023 by Tommy Schurdell
Professional, honest, fair. The only place I trust to do work on my mustang! I’m always happy with the work they do.
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May 2023 by Lou M.
The price is great for full synthetic but I will not trust them. Tires were not rotated with my oil change. I bought the tires from them. I took one cap off to verify and it was in the same spot. Shady shit! Did they put full synthetic oil in my truck? Not sure. WE WILL NOT BE GOING BACK TO HAROLDS!!!!!
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April 2023 by Terrie Stanek Hamann
EXCELLENT the price was fair, Customer service was Above and beyond what I could have imagined! Brakes are working great.?
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April 2023 by Darianna G.
Told me I can't but my own parts "that's how they make their money" throws to over charge me 1400 to fix an axel and ball joint another place laughed and said "wow that's outrageous" and the tow they roccomended "John's towing" charged me 130 total to drive about 10 minutes total and broke my car more
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March 2023 by Matthew Schill
When everyone else has told me they are booked until next week Harold's has always been able to get us in the same day and get our car fixed that day. On top of that the prices and service is great. I would highly recommend them to anyone in Medina. Great job Harold Family and thanks for the great service!
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February 2023 by Courtnay Holler
Herold’s family automotive did an amazing job. I took my truck in for an estimate on brakes and rotors. They were able to track down the parts and replace everything the same day. I would highly recommend them!Services: Brakes
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January 2023 by Chloe Nace
My car wouldn’t start last week and my regular mechanic was on vacation, so I had it towed here because of the great reviews.I got a call that they were “able to start my car just fine” and I could pick it up. I was skeptical, but I’m not a mechanic so I picked up my car.Today, I drove my car out to Akron and when I tried to come home my car wouldn’t start. I had my car towed to my regular mechanic and he told me my starter needs to be replaced.This stressful incident and $75 tow could’ve been prevented had they just looked at it when it was in their shop rather than sending me on my way.
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October 2022 by wes schaad
Wow! I’ve never in my life experienced this level of care, respect and friendliness from a car repair shop. If you don’t know anything about cars like myself, go here. They will treat you well and make you and your car feel important. I will never take my car anywhere else besides Herold’s as long as I live around here.Services: Cleaning
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September 2022 by Michael Bestul
Great service and communications. They saved me hundreds of dollars by doing the work on my vehicle that was needed instead of what I assumed was the problem, which I had been told by another much more expensive service provider. Friendly and helpful, I recommend them highly!Services: Auto brake replacement
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July 2022 by Christopher Brendel
First time customer here. I called to make an appointment for an oil change and after talking to Scott I immediately had a good feeling about this place. He was polite, knowledgeable and accommodating with my very busy schedule. The service was fast and thorough. Scott provided me with a print out about my vehicle and went over all the details with me. Overall a great experience with service that goes the “extra mile.” I will definitely be back!Service: Oil change
