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March 2024 by Kristy Mlocki
Despite arriving minutes before closing, Matthew was extremely kind and professional. My initial emails were delayed and I had a few important documents to print. He was patient, understanding, and extremely helpful. Matthew, thank you so much for the exceptional customer service this evening!
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February 2024 by Keri Fabrizi
The nice lady at the counter was nice enough to get my one project printed and spiraled while I was there
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February 2024 by Mark & Carrie L
Store manger is extremely rude. I asked for a receipt for my pkg she tells me to put it on scale. She can lift the box. Also super nosey wanting to know content of my pkg. She is not friendly & should not be a manager.
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January 2024 by james oconnor
The assistant Manger of this place is RUDE as all get out!! Had my item in a box to ship as i got a qoute with the box dimensions online. She decided to put it in a fedex bag and never told me she was gunna charge me for it or even ask if i wanted it..also never told me that upping my insurance on the item was going to cost extra... UPS will be im go tonplace .I'll never ship with this place again..
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August 2023 by Nicole B
Christie is the best!! Always super helpful with my needs and overall the staff here is 10/10!
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June 2023 by Sam M
Outstanding customer service. Rob helped me box up a super large item (8 foot long sideskirts for a car) and had a friendly, helpful attitude. I was concerned that they would not have a box large enough but Rob went above and beyond with his customer service. Always a pleasure doing business with this location.
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June 2023 by Zach Haines
Fed Ex took advantage of us. My wife and I are restarting our life and are trying to keep life simple. We made a bad couch purchase and decided to ship it back. We knew that could be expensive but decided we wanted to check it out. We ended up at the Fed Ex in Medina OH and the staff had a perfect size box for it. They quoted us for around 300$ to ship it back and we paid 65$ for the box. Off it went and we were notified when it reached the company- they even refunded us the money. A couple weeks later I got a charge for over 1600$ from Fed Ex!!!!! We believe we’ve been robbed by a large cooperation with nowhere to turn except to leave a review. Don’t trust any quotes they give you and there’s no one to help you. I’ve called and they said I had to file a claim online. Nobody ever responded and we’ve had no explanation of why this happened. Don’t ever trust them with large shipments because they will take advantage of you. We want to come to a resolution.
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September 2022 by Sara Watkins
Brian helped me today and he is one of the most friendly, helpful, thorough employees I’ve ever come across. Every company needs a Brain. I will go out of my way to go to this location.
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April 2022 by J
Had someone drop something off for me & they were forced into buying a $13 box I didn’t need? I don’t need fed ex to tell me how to ship my items thanks. That’s exactly why I don’t dealWith you guys very often, terrible store, terrible service. Shut this store down like the rest of them in the plaza
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April 2022 by J “Jsorgi296”
Had someone drop something off for me & they were forced into buying a $13 box I didn’t need? I don’t need fed ex to tell me how to ship my items thanks. That’s exactly why I don’t dealWith you guys very often, terrible store, terrible service. Shut this store down like the rest of them in the plaza
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April 2022 by Nunya
Had someone drop something off for me & they were forced into buying a $13 box I didn’t need? I don’t need fed ex to tell me how to ship my items thanks. That’s exactly why I don’t dealWith you guys very often, terrible store, terrible service. Shut this store down like the rest of them in the plaza
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February 2022 by G. Young
Great customer service! Christina goes above and beyond to help customers!
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July 2021 by Myy
Terrible customer service! Tried to force me to wear a mask well after the state of Ohio dropped the mask mandate someone should tell FedEx they don’t make laws!
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June 2021 by David Clute
Walked in and was the only person in the store and was berated about not wearing a mask. Corporations need to stop subjecting their employees and customers to this obscene psychological warfare.
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June 2021 by will mceuen
Still requiring masks...next time I’ll pay the $2 more to go to UPS
