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March 2024 by Toby N.
Clearly Paula shouldn't be around the public. Took an Uber to enterprise to pick up a compact, they did offer an "upgrade" that would cost more in fuel AND was rear wheel drive... so not an upgrade. And then was rude when I asked if they could pull one from another location they had 7 miles away. Called cs, was told an area manager would call in 10 min or less, never heard from them either. Avis, beat their price, picked me up from their location and apologized for their behavior ~ but let me know that's what keeps his store 1 mile down the street busy. Forego Enterprise ~ contact Frank at Avis. He's a gem.
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February 2024 by Clifford Anderson
Very nice staff that make renting a vehicle to fit your needs fast and convenient.
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January 2024 by Emily Lasch
I have an SUV that I took in to have repairs, and they showed up to the collision center to drop off a larger SUV, and she never verbally told me that it would be an extra cost. If she would have, I would have requested that she drove me back to Enterprise with her and get a smaller SUV or sedan. Since I was standing out in the 30° weather looking at an ipad as she was quickly going over fuel and additional coverage options, I didn't see that there was an extra charge for myself, and now I'm out over $500 because a manager wouldn't call me back to explain where I had accepted a larger car.
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December 2023 by Cindy Clements
Always have the best service with Enterprise. Alli was exceptionally helpful.
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December 2023 by Scott Ervin
Good fast service from the team
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December 2023 by R JC
The people are very nice but there must be a car shortage. I couldnt get the car I paid for, both times that I went there. In one occasion, a tire was a good amount lower than the recommended pressure. Also, the vehicle I received ran a little rough.
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November 2023 by jim bulkowski
Very nice, friendly people. The vehicles are clean and of excellent quality. My rental had a problem, and they gave me another in minutes.
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November 2023 by Jason Weese
We used their vehicle from an insurance claim. The vehicle was dirty inside. Also they didn’t explain the extra charges too well. Not happy with the service. I would avoid using this business pick elsewhere.
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October 2023 by David
We had a wonderful experience with Hanna. She was quick, kind and very professional!
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October 2023 by Samuel Huang
The customs service is excellent, very friendly. Love it.
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September 2023 by B. Nicole
Fast and friendly service. Picking up and drop off was easy. Ended up getting a different car than I originally reserved because they didn't have a car in my class, but that was totally fine with me.
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August 2023 by Mike Bischof
Absolutely worst experience at any Enterprise at Medina ohio North Court location. I had scheduled the rental for a specific vehicle(jeep wrangler). When I arrived they told my scheduled vehicle was not available. I had scheduled a week ahead of the pickup and during the week they called and left messages if I had any problems or cancelation please call. As unprofessional as they were they could not leave me in the message the vehicle was available. Especially since my pickup was 4pm. If they were any bit professional they could of left the message earlier so I could rent elsewhere. This being a work trip, I will never use this location again.
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August 2023 by Alesia M Chaney
Kyle's customer service was exceptional. He was professional and efficient with every customer entering Enterprise. I would definitely recommend and am definitely going back.
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July 2023 by Doug Coreno
We had a reservation for Saturday, July 23. We were told to pick up the car after 11:30 AM. We showed up at 12:15, the doors were locked and the lights were out. We knocked on the door, tried to call other locations, but they were closed. When you tell us after 11:30 AM, probably important to tell us that we only have until 12:00 to get there, but that’s OK. We will pick it up Monday morning.Monday morning is here. We call first thing in the morning and are told they won’t have a car until maybe 3:00 PM or possibly tomorrow. When we told the lady that this reservation was for Saturday, she told us that even though they closed at 12:00, she was there on Saturday until 2:00 PM. So… you’re insinuating that we are lying about getting there at 12:15 on Saturday??Seriously, do yourself a favor and don’t trust this place to have a car ready for you. Don’t put your vacation in the hands of this business. Chances are, you will be disappointed.
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July 2023 by Doug C.
We had a reservation for Saturday, July 23. We were told to pick up the car after 11:30 AM. We showed up at 12:15, the doors were locked and the lights were out. We knocked on the door, tried to call other locations, but they were closed. When you tell us after 11:30 AM, probably important to tell us that we only have until 12:00 to get there, but that's OK. We will pick it up Monday morning. Monday morning is here. We call first thing in the morning and are told they won't have a car until maybe 3:00 PM or possibly tomorrow. When we told the lady that this reservation was for Saturday, she told us that even though they closed at 12:00, she was there on Saturday until 2:00 PM. So... you're insinuating that we are lying about getting there at 12:15 on Saturday?? Seriously, do yourself a favor and don't trust this place to have a car ready for you. Don't put your vacation in the hands of this business. Chances are, you will be disappointed.
