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May 2024 by Rayl Wilson
I think his name was Garry very helpful and got me a deal with my phone .
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May 2024 by Krystyn Florianovich
Great service!! Garry was amazing help, very polite, knowledgeable about the phones, and overall great experience with getting my new phone, recommend Garry at Boost mobile in Medina !!
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May 2024 by dxb _bman
My wife and I came to this store to pay a bill and add service to a phone. The man that was helping us named Gary was so helpful and friendly
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May 2024 by Ashley Carpenter
Me and my husband came up to this store to put service on a new phone and to pay a bill. The guy who helped us (gary) was so helpful and friendly.
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March 2024 by Emma F.
So I went in with a family member to get her a new phone and she got quite a deal and walked out saving more than she expected! Marissa was working that day with us and she was incredibly informative, helpful and kind. She even replaced my phone screen protector which was much appreciated. Would come again. Thank you.
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March 2024 by Jeremiah Garens
Marrisa was great at helping my wife and I switch from traight talk and get new phones. We are very pleased with our time there and will continue to go back. Again Marrisa was the best at customer service and made sure we were happy with our plans and the phones we chose.
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March 2024 by James
Don't waste your time going here. They'll be closed.
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March 2024 by Chris Martin
I definitely recommend Boost in Medina. I was in and out within 30 minutes with a new phone set up. The representative I believe was named Steve and he listened to my needs and didn't pressure me into buying something I didn't want. I'm happy with the new phone I got and service I received.
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January 2024 by Julie Weigand
Please be aware of sneaky sales tactics and understand their unforgiving return policy thoroughly before you make a purchase.I was really shocked at the service I received today. I had done business here three years ago and was really happy with my experience. Today I walked in asking for the deal I saw online - $199 for an IPhone 12. I accidentally said “I’d like to get the deal online I saw for $199 for an IPhone 11.” I’m a mom of three, exhausted, accidentally said the wrong phone name. I figured since it is their sale and this is the employee, he would be able to correct me if I’m wrong. I have came into this store in the past and was honored online deals in store.Right away he got phone cases and a screen protector. I told him that my husband likes to pick out these things and that I didn’t want them. He said that in order to get the promotion (the phones for $199 each) I needed to buy these things and that they are virtually free. Then I noticed he had phone chargers. I asked about how much those were and that we like to buy our own. Again, he said they were included in this promotion and they were virtually free.I get home after all of this and my husband notices that we have iPhone 11s and not 12s. I was so confused. I reviewed the receipts and I was charged $105 for accessories and that an upgrade was used for my son’s phone. Then I realized, why would I need to buy accessories in order to use my son’s upgrade? I called up there right away and he told me they can’t be exchanged and I would have to pay $260 to get the 2 IPhone 12s, and I could not get a refund on the accessories. I asked him why he didn’t correct me on the same information. It didn’t make sense to me as to why he acted like he knew what I was talking about when I mistakenly said I wanted the “deal $199 for an iPhone 11.”Online IPhone 11s are listed for $399.99. He told me online sales are different than in store sales….Online I could have gotten two IPhone 12s for around $498 including activation fees and taxes.Today I paid more money for two older phones, two Iphone 11s for $522.33 including activation fees and taxes.I was told that if I wanted to buy just a phone, he would have told me to just buy it online because they make their money off of accessories, not the phone. He explained that he has turned many customers away because of that. So I asked him why he didn’t advise me to do that when I told him we only wanted the phones and to add my daughter onto our plan. He didn’t have a valid response besides all he could do is have me pay the $260 more, and give us two new screen protectors worth $50. He did give my husband and I the owners number. We called the owner. He said the same things. He did say we could pay $200 more, instead of $260 more, to exchange for the IPhone 12s.At this point we already paid more for IPhone 11s than IPhone 12s. We’d be paying $244 more on top of already overpaying, for IPhone 12s in store, than what we could have purchased them for in store.Steve was very nice during the sale. He was respectful during the frustration of this situation. Same with the owner. What I really did not like and why I will never be a customer of this location again, is the sneaky sales tactics used in order to make money and the return policy not being explained before purchase since it is so strict.
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January 2024 by Dawn Shattuck
Steve was excellent. Everything weAs nice and easy.
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January 2024 by Thomas Cairns
Steve was excellent professional and courteous! if you need help with anything Steve is the person you need! Thanks Steve!!!
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January 2024 by Glenda Dill
Steve is awsome! Very polite and very helpful!!! Thank you for Steve!!!!
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January 2024 by Denise Lamarca
Steve is excellent in his customer service, I called the day before to purchase a phone, he explained everything and prices. Highly recommend him and this location for all your boost needs. 5 stars.
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January 2024 by miriam kunda
We went there today and were greeted promptly by Steve. He was so friendly and solved our cell phone problem! We definitely will make this store our only stop for cell phones in the future! Great service overall!
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January 2024 by Julie Weigand
Please be aware of sneaky sales tactics and understand their unforgiving return policy thoroughly before you make a purchase.
I was really shocked at the service I received today. I had done business here three years ago and was really happy with my experience. Today I walked in asking for the deal I saw online - $199 for an IPhone 12. I accidentally said “I’d like to get the deal online I saw for $199 for an IPhone 11.” I’m a mom of three, exhausted, accidentally said the wrong phone name. I figured since it is their sale and this is the employee, he would be able to correct me if I’m wrong. I have came into this store in the past and was honored online deals in store.
Right away he got phone cases and a screen protector. I told him that my husband likes to pick out these things and that I didn’t want them. He said that in order to get the promotion (the phones for $199 each) I needed to buy these things and that they are virtually free. Then I noticed he had phone chargers. I asked about how much those were and that we like to buy our own. Again, he said they were included in this promotion and they were virtually free.
I get home after all of this and my husband notices that we have iPhone 11s and not 12s. I was so confused. I reviewed the receipts and I was charged $105 for accessories and that an upgrade was used for my son’s phone. Then I realized, why would I need to buy accessories in order to use my son’s upgrade? I called up there right away and he told me they can’t be exchanged and I would have to pay $260 to get the 2 IPhone 12s, and I could not get a refund on the accessories.
Be sure you understand their return policy before you buy something from them. It is not forgiving.
Online I could have gotten two IPhone 12s for around $498 including activation fees and taxes.
Today I paid more for two older phones, two Iphone 11s for $522.33 including activation fees and taxes.
I was told that if I wanted to buy just a phone, he would have told me to just buy it online because they make their money off of accessories, not the phone. He explained that he has turned many customers away because of that. So I asked him why he didn’t advise me to do that when I told him we only wanted the phones and to add my daughter onto our plan. He didn’t have a valid response besides all he could do is have me pay the $260 more, and give us two new screen protectors worth $50. He did give my husband and I the owners number. We called the owner. He said the same things. He did say we could pay $200 more, instead of $260 more, to exchange for the IPhone 12s.
At this point we already paid more for IPhone 11s than IPhone 12s. We’d be paying $244 more on top of already overpaying for IPhone 12s in store than what we could have purchased them for in store.
Steve was very nice during the sale. He was respectful during the frustration of this situation. Same with the owner. What I really did not like and why I will never be a customer of this location again, is the sneaky sales tactics used in order to make money.
