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July 2024 by Chris Barone
I took Home Equity Loan with Citizens and they directed me to Mary Jo at this branch to close the loan. She was a pleasure to work with and got my documents processed in around 15 minutes. No waiting when I arrived. Nationally the company is just okay. I've actually had some difficulty communicating with Citizens Loan Department on a national level. After closing I had another situation came up with checks drawn on the loan and this local office has been very easy to work with to return money to my account quickly. Thank you also to Angie at this branch who has made my business a priority.
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July 2024 by sheena Lee
The most unfriendly and cold treatment I’ve ever experienced. They pick and choose who they greet and speak about you to each while you’re right there! Shameful! The one star is because I had to give a rating to write the review
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May 2023 by Gerald “Alpine” Perry
Clean, safe location. Professional staff. What more can one ask?
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December 2022 by Barbara Worthen
Everyone in this office is kind friendly and helpful.
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October 2021 by Danielle Juodenas
This branch (789 Som Center Rd) has horrible customer service. I visited this location twice in the past two months and both times I was made to feel like I was inconveniencing them. The first time was when I was trying to find a cd account that I was “payment upon death” beneficiary on. The teller adamantly told me she couldn’t help me if I didn’t have the account number. Not even trying to see how she could help. Her tone was so unfriendly. I then explained that I had called Citizens and they told me that in order to look up the account all I needed was the certified death certificate and my id. Only after I explained that did she check with the manager. She then informed me that she can look it up, but in a snotty tone said that if she finds it I’d have to complete a “ton” of paperwork. I did eventually find the account at Third Federal. Since it was a PUD they said it was very easy and I had just one document to sign. They cut me a check and I left the bank in under five minutes. They were super nice and helpful. I did NOT have to complete a “ton” of paperwork. Today I went in to this Citizens location to get a document notarized and I was told by the manager that she could quickly help me before she got on a phone call, and then proceeded to tell me I should have made an appointment. When I told her I’m a customer and that Ive never had a problem getting something notarized before without an appointment, she explained that it was because they were short handed. So her excuse for acting as though she was going out of her way to help me was that they were short handed. Wow I’m never going back to that branch. The Citizens on Mayfield Road near Giant Eagle is so much more friendly and helpful.
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May 2021 by Kim L Goodrick
Love Citizens. I have been banking with them a long time. I appreciate the great customer service - they always seem to remember my name!Will continue to bank with them for the foreseeable future! Keep it up guys!
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May 2021 by Jeremy
All I wanted to do was deposit a check. All the manager wanted to do was give me attitude tell me to leave. She told me to go to the Mayfield Heights branch to deposit! So I did, will NEVER return!
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October 2020 by Stone
All I wanted to do was deposit a check. All the manager wanted to do was give me attitude tell me to leave. She told me to go to the Mayfield Heights branch to deposit! So I did, will NEVER return!
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December 2019 by Alan Hull
Staff have been very helpful while setting up a trust account checking account for my family - always friendly and helpful. Much better experience at this branch than others.
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October 2018 by abby parkk
Jon was extremely helpful & pleasant to work with. He solved my issue at hand with ease.
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August 2017 by Brewtality
Very friendly bank tellers and are always more than happy to help. This can be said of every branch I've visited.
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January 2017 by Kalman Kovacs
Very friendly bank tellers and are always more than happy to help. This can be said of every branch I've visited.
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May 2016 by Custom CAD
Horrible bank. Unlike other banks they post smaller transactions first which will more likely put your account in an overdrawn status. They do this on purpose to milk their customers of the overdraft fees. Look it up if you don't believe me.