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October 2024 by Linda Cooper
Alexx your sales representative was extremely helpful, pleasant, patient with me. She has a wealth of technical knowledge in operating and setting up my phone.
As a senior citizen I sincerely appreciate Alexx for the awesome phenomenal service she gave me today.
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September 2024 by moises paz
Worst customer service ever. My advice is go to Att or Cox .
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August 2024 by Paul Fierman
Worst service only on person helping customers. The other person is just welcoming people.
13 people waiting no one to help them.
6 kiosk to help people and only one operational.
The worst customer service. I would never do business with this company ever again.
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August 2024 by Ahmed Alsadi
great customer service from all members of that location
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July 2024 by Eddie Kimble
2024, store has improved thru the years
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July 2024 by Daniel Belser
Denied me service because I am not from Ohio and had the nerve to question me why I haven’t changed my license yet like they are the police or something never a good experience in this store they’re black and act like they don’t want to deal with the black customers I’ve never had a pleasant experience in this store ever just deal with the representatives these guys are horrible!!
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April 2024 by Akeem Webb
By far the worst customer service possible. I'm not calling for anyone's job but these people shouldn't be working customer service. Very rude and ill informed of their own promotions which is sad. I still have spectrum but I'll never go to this location for anything ever.
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April 2024 by Skye C
Very rude cancellation retention department. Spoke with a Mia who asked a dozen questions for me canceling. When i asked to speak with supervisor she spin the narrative to make her look in the best possible light so manager refused the call. Wonder no one wants their lousy service. AT&T customer service is way more professional and pleasant to deal with.
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March 2024 by Blake Main
I work night shift and have trouble sleeping a, guess who just came to my house and knocked on my door while I was sleeping? Yup, some spectrum lackey. They’re mad that I switched to AT&T a few months ago and won’t leave me alone.
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February 2024 by India Campbell
Very rude would never visit this store again . I walked in i had an appointment and had to ask a question before i walked to the associate (jamir washington ) he said go check in at the front door . I cant even ask question before being routed to a tablet . No one greets you when you walk in . The store is not welcoming at all . When working with the public everyone should taught how. This store needs to do a customer service course or something! I will also be calling spectrum .
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February 2024 by lupine sithlord
People walking in try to ignore the process of sign in, but the staff was good.
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January 2024 by Vincent Crenshaw
They aren't the most honest with information
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January 2024 by Patrick Fleming II
I can’t believe they are that rude to their customers. I’m so glad I cancelled my service with them.
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December 2023 by Galina Vilkova
I see big improvement of service at this office lately, I have spectrum assist internet and cable tv (promo). I like spectrum because of "no contracts", it's a huge bonus and freedom.
But I have problems with cable tv - although no problems with connections and pictures quality lately. Technical support is very good. I have grievance with content of stuff which is suggested for watching by some of channels. It's depressing! For me tv should be educational, informational, inspirational, should feed souls with beauty- good movies, performances, music, place to meet really interesting people. I was client of TWCable for a long time, had about 70 channels and was content with them. Now what left for me are local channels, PBS, BBC America,msnbc, cnn, hallmark,weather, USA, tnt,national geografic and several more with police serials. Otherwice it is macabre documentary crimes, killers, criminals, narcotics, prisons, death rows, freaks, mindless reality shows like suburban wife's of....
Almost no movies at all, except Just handfull of good the same movies aired again, and again many times and westerns. As for sports - I like that it is possible to watch british soccer premier league and world cup soccer games . It is very enjoyable.
As for this store - I usually trying to avoid paying my bills there. Usually it's too slow.
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November 2023 by Sloan Flores
. they are just horrible period
