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February 2024 by Rhonda Agard
Very courteous & helpful
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February 2024 by james anderson
The guy working there was AWESOME.... I heard him explain he had no printer for phone labels..... sent them to kincos close by. My turn came I laughed told him I'm in the same boat as prior customer.... he politely explained the same to me.... Went to FedEx kincos..... the woman there couldn't have been anymore helpful... I'm a computer IDIOT.... went back to ups gentleman says your back.... took package ? was AWESOME.... sent it on its way.... thank you so much....
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January 2024 by John Devoss
Stole my 3D printer, but shipped the 2 rolls of filament.
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January 2024 by JED WHITE
They LOST my package ?
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December 2023 by Bob Garney
Guys were great and professional!
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December 2023 by Chris Stathopoulos
As I promised I would update if my package was late or on-time and adjust my start rating accordingly. The update is my package was on-time they did a great job making sure it wasn't late. I have to say I'm very impressed by the services. I give them a 5 star rating today for how great they have done. This location did a great job.
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December 2023 by Rae Blakemore
Waiting on a over $200 order that UPS delivered to a wrong address and have called the customer service number 3 times now and keep getting told that someone from the local office will call me back within a hour and no one ever calls back and they won't even give me the address that they delivered my package to so I can go pick it up myself
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August 2023 by Remarkable 49
Online information states they are open from 8-9pm to pick up packages which helps when you can't get there during the earlier hours. So I drove there tired and sleepy but needed my package. When the light to the building never came on I called customer service. They said they no longer have them hours. I complained that online it says no you're in open. Cars were pulling up for service and one person drove from Bowling Green and we I had to tell him they are closed. He said I looked online and it says they are open. I said I know, I just spent about half an hour talking to customer service. I will say they tried to look for my package since I drove all that way but they couldn't find it. I had to come back another day during the day and they did have my package. I will say they need to update their hours online and remove that they are open from 8:00 to 9:00 p.m. for service.
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July 2023 by Gloria
Great fast service. There was a friendly customer service representative. Always get a good experience here.
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July 2023 by Mickey
Worst shipping company package will sit for days before being delivered never use UPS again to ship won't buy anything shipped through them either good luck to those that ship with them
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June 2023 by Chris Swigart
Used GPS to find. It's kind of an obscure place, non dicript building. One person for counter work. He was nice and efficient. In and out under 15 minutes, maybe even 10.
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June 2023 by Robert
Utter garbage local facility. Most of the staff should be fired for not doing their jobs. The people that works here all buddies, so no quality management or accountability for anything. If you live in Toledo and a package coming from UPS, I would cancel it!
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May 2023 by Jo D
A package was missing that had been reported as delivered. A very nice man named Steve called and the issue was resolved by the end of the day. So thankful for this manager and the UPS driver that went out of their way to resolve the issue.
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May 2023 by Todd Leary
Use this facility about once a week and have never had a bad experience. Super friendly and helpful staff. Highly recommend
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April 2023 by David S
Absolute garbage. Drivers always skip our +300 unit apartments on the weekends claiming we are closed. We’re always open. It’s maddening to get UPS to take any responsibility.
