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September 2024 by aaron cheloff
Absolutely thrilled with the service from Harm's Flooring in Maumee! From the initial consultation to the final installation, everything was handled with the utmost professionalism and care. The team was incredibly knowledgeable, providing valuable recommendations that perfectly suited my home. The quality of the flooring is outstanding, and the installation was flawless, completed on schedule as promised. Their attention to detail and commitment to customer satisfaction truly set them apart. I couldn't be happier with the results and highly recommend them to anyone in need of top-notch flooring solutions. Five stars all the way!
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September 2024 by Terri Lantz
Impressed with everything and everyone through the whole process of picking out carpet for area rug and runner to installation. Shoutout to James for all his help. Check Harm's out, you won't be disappointed.
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September 2024 by William Graetz
I recently had the pleasure of working with James Brown at Harms Carpet, and I must say, it was an exceptional experience! James expertise and knowledge of the products were truly impressive. He took the time to understand my needs and preferences, and provided personalized recommendations that perfectly fit my lifestyle.
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September 2024 by Dr. Phil
Run do not walk away from Harms. I ordered simple stair carpeting on 5/20/2024 and still didn't have it on 8/20/2024 - three months later. The first time it was "back-ordered" (not accurate) and when it finally came in (zero communication from Harms) they bound it wrong and couldn't install on 7/9/2024. It had to be reordered. After weeks and weeks of no communication, I contacted them on 8/12/2024 and had James the guy who was the "sales" person call me. He told me it would be in on 8/15/2024. Guess what, I called a week-and-a half later and was told that it wasn't ordered until 8/12 - the day we had spoken - more than 5 WEEKS after they screwed up the first time. It wasn't back-ordered, he didn't order it. I made them refund everything. Worst customer experience ever. If you don't heed my advice - document and get everything in writing, record your calls, and once again - run!
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August 2024 by Cori Wagner
Harms really helped me with custom window treatments that have a contemporary feel. They were great to work with from start to finish. I will return for our next project!
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April 2024 by Mike Pappas
Endless selections! We went for the first time today and plan on returning to meet with a specialist.
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December 2023 by Heidi Buck
Harms has been a fantastic company to do business with over the years. Their installers are professional, kind, and tidy. Ive been helped by a woman the last few times and I fail to remember her name, but she also was helpful and kind. I needed a particular kind of carpet and she took her time to make sure I understood what she was explaining. You won't be disappointed!
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November 2023 by Carol Wiatrak
I wouldn't go anywhere else for flooring. Wonderful people and great products.
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September 2023 by Shirley Ellis
Installers were professional and engaging. The process was made possible because of the exceptional partnership of Allie who assisted me with difficult decisions. She certainly is a great asset to the Harms products. Thanks for all of your help and the quality and services you provide as well the beautiful selection of products!
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July 2023 by Evonne Lacumsky
Very large selection and friendly, knowledgeable staff who even stayed late to help me. If you are in the market for any type of flooring, this place is a must see.
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February 2023 by Tina Rodgers
We had Harms lay carpet in our new home and they were FABULOUS! We've had carpet laid by other companies before, and never again! Their customer service is top notch and their installers are awesome. Thanks for such a great experience!
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January 2023 by Marc Young
As much as I would like to give the review 1 star, the flooring itself is beautiful and the installers were great to work with. The office aspect is where all the trouble lies. From the get-go, it took numerous calls to get everything accomplished at each step. If I would've gotten a call back on the final issue of the quote vs actual costs, I would've given it five stars, but here we are. After the job was complete, I was never given a final bill and just told that whatever was financed based on the quote, I should just start paying when that bill arrives. (The first payment was due before the floor was even installed.) I asked twice about getting a final bill of services and each time I was told that it would be coming and it was never received.At issue is a large charge for plywood that was not needed by the installers, but I couldn’t get anyone to confirm the charges since I didn’t get a final bill. I brought this up during my final call I made to my salesperson and they still didn’t have an update at that point, but said they would get a final bill sent out. I’ve worked with a large number of contractors in the past at previous homes, including several roofers and they always send a final bill. This was the first time where I’ve not received a final bill and even four months later, it still upsets me thinking that someone at Harms thinks this is an okay practice.
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November 2022 by Fred Ona Roll
Rude employees
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November 2022 by Kay Connelly
Nice sales staff and great selection.
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November 2022 by rossafeller
Great staff, fast response time, and top notch product and installation.
