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June 2024 by Robert Terepka
I understand places get busy and you have to have patience, but when you go to a department store if you have a long line, they usually put more than one person on register. Especially when the line is out the door!.
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May 2024 by Tobias Hogg
This is the worst post office ever. You guys really need to step up your game. Mail man is too fat and lazy to bring the package to my house. Got a redelivery note in the mail box and I was home all day. These people suck when I go in on Monday I’m raising hell we need a new mail team.
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April 2024 by RELAXATION STATION
They never answer. They loose packages. Clerks act clueless. Unprofessional demeanor. The tracking # says arrived, but Massillon post office said it didn’t….THEIR GETTING REPORTED.
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March 2024 by Kay Moore
Handled situation that was wrongly handled by multiple locations - some of the greatest customer service
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March 2024 by Robert Bender
Our mailbox lock is seized up won’t open. I figured no problem a simple call to the post office will fix the issue. I call on my break only to get the phone picked up and hung up on 4 times. What is the deal? I tried using the 1-800 number but they referred me to the local office and confirmed that the number I was using was correct. Why have a phone number if you are just gonna hang up on everyone.
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December 2023 by Kimberly Nashold
As useful as dryer lint. Last year we had to report our package stolen because the clerk said it was delivered with no proof, no package .. I was sitting in my living room when it was "delivered" It was never delivered..Now I have 2 packages that were supposed to be delivered earlier this week that are sitting in the Massillon facility... In transit to next facility.. That should be my house..
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November 2023 by Tricia Nichols
Horrible post office to deal with, from customer retailer service desk to post master. If you want good and friendly service, go to North Lawrence post office!
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November 2023 by Chris Travis
Our postal driver has to be one of the worst. I was going to add details, but its pretty much a common theme with branch. With all the bad reviews, you would think someone would step in.
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November 2023 by Nikki Normal
Why would you call me to tell me my package is downstairs and I tell you okay leave it there I'm coming down- just for you to take my package back then leave a note saying that I didn't answer. Are you dumb? We just spoke! Stop hiring people with no common sense.
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October 2023 by Lizzy Law
I have called this post office about 4 to 5 times. Not a single pick up, the moment I do get an answer they say nothing and hang up. Today we had two packages delivered in the mail box at our apartment from USPS. I check my package and it's been sent back to the post office because there was no access to delivery location, but I seen the USPS truck deliver the one two packages.
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October 2023 by melissa turner
These are the laziest mail people I've ever seen they make up excuses on why they can't deliver mail to your house if u walk up my driveway there's no bees but you want to walk in my yard smh
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October 2023 by Amanda Heslep
Very friendly staff
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September 2023 by julie diaz
They have added someone to my address with out asking if they had something in writing as far as a lease agreement or rent receipt etc. To say they can change anything to my address. They held mail also on there behalf without any of these before hold any mail when I own my home.
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September 2023 by Tom Senkus
Stephanie is the best post office lady in OH. Her taping technique is unparalleled and she deserves a Pulitzer Prize for her artistry.
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September 2023 by Kat Rubioso
All good...
All the time....
