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January 2024 by Lee Fitch
Tiffany is the best
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December 2023 by Celia A.R.
Pharmacy customer service is very poor. If you are the pharmacist of this pharmacy, I will advise you: I worked at Kroger Pharmacy for 3 years, and I am a Biomedical Engineer now who works with the general public many times. When a customer walks up to the window, they are asked "are you picking up today?" by the pharmacy tech, and if they are picking up, one of two things happens - the prescription is ready, it is scanned and they pay and leave, or the prescription is not ready, in which case, the customer is asked to STEP AWAY from the pickup window. the tech informs the customer that his/her name will be called as soon as the prescription is ready, and then ASSISTS the next customer. you never leave a waiting customer in the window for any length of time (in this case more than 10 minutes) to avoid helping the massive line of waiting customers. I was in the pharmacy last night after having been dispatched by my boss (I was still at work!) from the office to Walgreens to pick up several items for a very unwell colleague who wasn't able to just leave work and go home. I needed the advice of the pharmacist to choose the correct OTC meds to help my colleague get through the evening. BOTH the consultation window and the pickup window were occupied by customers who had simply been left waiting until the end of time by at least FOUR employees (including the pharmacist) who I could see hiding in the back. I could also see that the pharmacy tech who was supposed to be on the register at the pickup window was just on his phone using the mirror on the ceiling, which is visible to customers, and the pharmacist was just filling prescriptions back there. NONE of the customers had been told ANYTHING about the reason that they were left waiting. staff just wordlessly walked away to hide in the back and avoid their jobs. unacceptable. YOU are in charge of this pharmacy location PHARMACIST and it's clear that you don't care. did you go to college for 8 years to sit around and not give a ship about your pharmacy? completely embarrassing, and I was never able to get the info I needed, so I chose based on my own best judgement. I waited for more than 15 minutes just to try to ask a single question and the customers that were in the pickup and the consult windows never moved - they were still left waiting, looking around, very upset, with no understanding of what was going on when I gave up. it's your job to COMMUNICATE with your customers. it's clear that you just don't care! I worked as a waitress for 8 years before I got my masters and I always tried to show my customers that I cared, because it was my job to do so, and I spent 8 years doing it! imagine just checking out mentally and emotionally of so many years of your life. it's still your life! wake up and start caring about your own, real life that you get up to and engage with every day, or if you hate your job and this reality so much then stay home, zip your lip and live like a hermit in your own fantasy world.
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November 2023 by Joanne Caines
Terrible service from this pharmacy over many months. Autofill prescriptions are rarely ready. Pharmacist “lost” a handwritten prescription which caused delays. Yesterday I dropped a prescription off and they told me it would be 45 mins so I opted to pick up next day. On pick up this morning it’s NOT ready and will be 15 mins.
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November 2023 by Zhongxian Shui
Not professional. Many people are waiting and a lady inside randomly opens and closes drawers looking for medicine. Wait for too long.
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October 2023 by Elyse Jenkins
Looking for great pharmacy service? Want to be easily understood,? Better yet, want just good service? Don't fill your scripts here. We have been waiting over a day after leaving hospital for a prescription they have in stock. Sava is plain rude, not friendly and will treat you as an inconvenience. She should perhaps work elsewhere. It took me a few years to give this review - we agreewith the others. The service is sub par for Walgreens. Please avoid the pharmacy when Sava (Saga) is on duty. No one should ever be mistreated like she has done my husband and I .
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September 2023 by Zet
This Walgreens at Mason Montgomery has the worst handling of vaccine patients! Waited for hours! Went twice in queue to check when I am going to receive the vaccine and was asked to wait for my name to be called. People coming after me get to have their vaccine ahead of me and got out of that place!I wouldn’t mind waiting if they process us according to appointment schedule or whoever checked in first! But no!I got in and checked in before the others but got called only after 2 hours and making a scene!
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September 2023 by Rebecca Gaffney
The pharmacist that works there on weekends is the WORSE. He is slow, yelling at customers and very condesending to his employees. I can't go into the issue I have had with him, but he should not be allowed to work as a pharmacist.
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August 2023 by Erin DeNardi
Double check EVERYTHING when it comes to this pharmacy especially if you're caring for a family member. They don't check dates or confirm medications you are picking up they just hand you whatever is in your "bin". They gave us an old prescription without checking files for her new prescription which had drug interactions. When I had to go back because they gave us the wrong stuff they refused to fill the new prescription because the older one they gave us interacted with the new one. I wouldn't be surprised if these idiots killed someone because of their gross negligence.
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July 2023 by Hope O'Brien
As a patient and prescriber, I am familiar with he process of accessing medications. Unfortunately, I have had a terrible experience with this pharmacy location. I would suggest becoming familiar and educated on specialty/new medications that provide saving cards for patients. I requested a refill 5 days ago and despite and abundance of phone calls and text messages "updating me" on the status of my prescription - this pharmacy location FAILED TO DELIVER! When notifying them of my plans to transfer my prescription to a different pharmacy, I was asked for the number - which they could just as easily looked up. Today, I called the Walgreens on Stetson and within 10 minutes, confirmed the prescription will be MAILED to my house at zero (0) cost!#knowbetterdobetter
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June 2023 by Keisha H
Kelly in the pharmacy is one of the rudest people I've ever spoken with. She talks over you on thr phone. She put me on hold and hung up on me but made the excuse that she was calling another location. She could have told me that but she'd rather get an attitude and be condescending. When I called today, I had the misfortune of speaking with her again. She thought it was perfectly acceptable to tell me that the prescription I ordered last week was on back order until July. I told her that walgreens needs to do a better job of notifying patients of this instead of the blanket statement that the medicine would be "in stock soon" and her response was to talk over me and tell me it's the patient's responsibility to check on what "soon" means. How are we supposed to know that soon means almost 2 months to walgreens?! I don't know what her deal is but she shouldn't be customer facing if she doesn't want to be of service. She laughed at me when I told her she was not being helpful.
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May 2023 by Sarah Zimmerman
I had an absolutely horrible time. I first set up an appointment for a vaccine online. Arrived and they said they didn’t have the vaccine in stock and they “forgot to call” sent me on a goose chase to this Walgreens which had me wait around for 20 minutes then when I go up to see what’s taking so long they decide to tell me the cost. This place has absolutely zero care about your personal time and will just run you around for nothing. If you can avoid using Walgreens especially for vaccines just don’t even try.
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April 2023 by Katie N.
I was greeted as soon as I walked in the store with a good morning. Store was very clean. Typical Walgreens selections. Both staff that I encountered were friendly.
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April 2023 by Oh Gandi
I’ve been using this pharmacy for a while and in recent months there has been a lot of positive change. They pick up the phone quicker and there isn’t such long wait anymore, I guess they aren’t understaffed anymore.However I’d like to comment on Kara and Lindsey’s performance (not sure if I spelled their name right) they were so kind and helped to lower the price of my prescription because my insurance had stopped covering all of it. I’m so thankful! Sometimes for elderly seniors even the price of very important medications can be too much, so glad to receive their help.
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February 2023 by John Na
Pharmacy staff intentionally ignored me repeatedly and acted as if they could care less about any human being besides themselves. Inefficient, rude, lack of empathy. Bad experience
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October 2022 by Bulb Metal
Seriously this pharmacy deserves 1 star. I’ve lived in Mason for most of my life and used to come here when the store first opened. Now you don’t know what to expect, the drive thru is rarely open during posted hours, there’s never enough staff and waiting in line usually takes 30 minutes or longer. The only thing they’ve fixed in recent weeks is the two huge potholes in their parking lot that had been there for almost 6 years. Mason has become overcrowded and there’s now little options when it comes to pharmacies. Don’t waste your time here, Literally.