Veterinarians in Mason, OH

“Dr. Kaptan is the ONLY vet I trust! He is frankly the BEST. Not only is he compassionate he is incredibly knowledgeable and gets it right the FIRST time! If I could give him 100 stars on here I would. He has literally saved so many of my fur babies over the years (over 10 years) and given them better quality of life. I am forever grateful for his kind heart and expertise! Thank you Dr. Kaptan and all wonderful staff!!!”

“I was so scared to bring my Igor to an exotic vet. I’ve heard so many horror stories of vets who say they’re exotic, but have no experience or any idea on what they’re talking about. Anyways my little guy had to have anesthesia in order to remove a very clogged duct/pore. They were able to squeeze him in on the same day after the initial examination. The Dr did an AMAZING job and explained everything on what he was going to do. I would trust him with all of my other exotic pets that I have. Thank you so much for all that you do :)”

“Mason Family Pet is amazing. They have been caring for our pets for the last 15 years. They show compassion and professionalism from the moment you enter the practice. They are also very helpful in situations that require you to be seen the same day! I would highly recommend this practice for your family!”

“The Doctors and Christine get 4 stars for their compassion and care. The front desk however is a zero. I have always felt rushed in and out of there, interrupted, and dismissed. I leave feeling “it’s all about the money” the second I leave the treatment room. When I call, it’s just as bad if not worse. I have put up with it because of the DOCTORS. After today I can no longer do that. While sitting in my car crying about the urgency of my cat needing to go from there to the ER, they were more concerned about me forgetting my wallet. I get it…pay for services rendered. But no grace or compassion for a first time considering the circumstances? You have my records of over 10 years. I’ve never missed an appointment or had a card decline. I never name called, or cursed you as you walked away from me. I was calling out in distress, and as usual, you talked down to me, dismissing my feelings, treating me like a child, which was embarrassing because I was crying like one! Like I said in the parking lot, I get the construction is wearing you all down but to treat people WORSE than you USUALLY DO because of it? Not acceptable. Notice I’m not calling you out by name but you know who you are. I’m hoping you will learn from it. I sure did. I’ll never forget my wallet again. Thank you Doctors (especially Davis) and Thank you Christine for calming me down before I left. That was truly a blessing to me. I sincerely hope the construction goes as planned and will give you a positive work environment for all.”

“Banfield vet in Mason is the best. I came across them by accident when I got my new puppy 6 weeks ago and it has been a blessing. The entire staff and doctors are fantastic and I recommend them and their care plan. Duke and I couldn’t be happier.”