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August 2024 by Faiza Iftikhar
I had the worst experience ever at the US Post Office. Two years ago, I had a terrible encounter at the Mason branch. I filled out an application and specifically requested them to hold my mail. When I returned, they denied the entire conversation, and the person who signed my application refused to admit it.
Today, I faced another awful experience. I had an appointment and everything ready for my son’s passport. We arrived at 2pm (appointment at 2:15pm) but the receptionist, Kathy, refused to acknowledge our appointment even though we had the confirmation number. She claimed that the person who printed the list didn’t give her the last page. Excuse me, but how is that my fault? After explaining a million times that we have an appointment plus confirmation number, she said we don’t do anything after 2pm then, why your website says the opposite? Why it lets me make an appointment?
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August 2024 by JP (Jeremy)
Love the nice ladies who are kind and understanding every time I take a little trip to this post office! My prepaid packages make it to their destination pretty much 100% of the time, rarely losing any. I plan on coming back for the foreseeable future! ✌️
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July 2024 by Aditi Shankara
We went to the apost office hoping for accistence, but the passport agency associates were disrespectful, rude, and screamed in our faces when we tried to explain ourselves. They had no right to do that and need to understand the consequences of their actions. Please go somewhere else if you need passport accistence! They will not help you!
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May 2024 by Kanykei Matsakova
The customer service was outstanding, I was completely impressed with their professionalism and customer service,especially I want to appreciate Tonya!
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April 2024 by Iyad Alkurdi
Terrible service, the worst, rude inconsiderate and irresponsible, I wish if we have a choice not to deal with those arrogants.
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March 2024 by David Tracey
Just deplorable and unreliable. Sadly, my job depends on the mail service and timely delivery. General Trumpanzee, Louis DeJoy, is trying to put me and my employer out of business. It takes weeks to find out about address errors. Letters disappear off the face of the planet. One star is TWO STARS too many!
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December 2023 by Linda Kline
Very unreliable mail delivery. Postal carrier returned all my mail including checks, bills, private letters, and an international package, marking them "moved, no forwarding address" on a day when a lot of mail arrived all at once. Still sorting out locked accounts. Packages marked as "delivered" even if they never arrive. We get neighbors' mail and ours goes missing. No response from postmaster.
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December 2023 by V Patel
I had a mail hold from Dec 02 thru Dec 20 and requested mail pickup at the post office after returning home from vacation. Once back home I went to pick the mail at the post office. They can't seem to find the mail. I've been given every excuse in the book as to why they can't find the mail. Missing out on important mail, bills that need to be paid and Christmas cards from family.This particlular location is a joke. Never had this issue while living in Union, KY. The post office there got it right everytime for the 30 years that I lived there!Shame on you Mason USPS, not for losing the mail but for the lousy excuses.
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December 2023 by Mike Schaefer
Never had an issue at this Mason post office. Staff always friendly to me and seem to apologize for the wait when its not even been 5 minutes.
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October 2023 by Mohan G
Upon entering, I initially expected a swift resolution due to the lack of a crowd. However, I noticed a reserved demeanor from one staff member, which puzzled me. To my surprise, they later proved to be extremely helpful and cooperative.Exiting without a solution, a staff member went out of their way to call my name excitedly, prompting my return. It was during this interaction that I realized the dedication of each individual working in this office. Despite their personal issues, health concerns, and the inherent stress of customer interactions like mine, they consistently went above and beyond to assist me, demonstrating their tireless and effective work ethics which immediately changed my initial assumptions.I would like to express my sincere appreciation to all the staff members at this office for their exceptional efforts. Great job!!!
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October 2023 by nancy boyce
Yesterday I would have given this post office five stars. Took a package in and needed tape. The so very kind lady behind the counter told me not to worry, that she would take care of it for me. She taped up my package and was extremely helpful and kind. Today I take another package in and again did not have tape. The young girl behind the counter pointed at the tape dispenser that I could use. I had never used one before and could not figure it out. She did not offer to help me. At all. I even said "you know yesterday they did this for me." She did not reply. There was a young man standing there gossiping with the two ladies about coworkers (just what customers want to hear). I asked him if he would please help me because I couldn't figure out the dispenser. He came over and said "it goes this way" and then walked away. I was getting so frustrated by this time that I turned to the second lady and said "would you mind helping me? Yesterday they were very kind to help me and I'm just doing nothing but messing this up." For which I received a very cold stare from the other employees. This lady handed me a regular tape dispenser to tape my address label to the box. Nothing more. You know, as we age things become more complicated and difficult for us. Sometimes seniors need assistance. Along with a kind word or a kind gesture. I would give these employees a big fat zero today for their lack of customer service. If I were to return to this post office and saw them behind the counter I would immediately turn and leave. Young lady, someday you will be older too. And I pray someone kindly assists you in the way that you need.
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September 2023 by M C
Loooong line
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September 2023 by Mike D
Grate service every time.
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September 2023 by keith moreland
Superb service and very helpful!
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September 2023 by Mouren X
Internet is often down in this Mason office and you can’t do much without it.
