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March 2024 by Kortni Cozzens
I visited over the weekend for the first time and I can’t stop thinking about the kindness and expertise Jasmine showed me. I bought way more than I intended to and couldn’t try anything in the store as I came in with makeup already, and I came home and everything was perfect. I am mildly ashamed that I’m a 29 year old woman in business and don’t know anything about makeup. Jasmine’s customer service and genuine care made more of a difference than she could have known.
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February 2024 by Sarah A
Got brushed off by a store employee.
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January 2024 by Jennifer Penny
Friendly but over bearing staff
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January 2024 by Bill Geary
Very helpful even when I did not know how to explain what I was there to get.
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December 2023 by Mary Gallagher
The check out girl was very nice! It's an expensive store though!
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October 2023 by Jan Chesny
This is the cleanest and best stocked Ulta that I've ever been to. The staff is friendly and very helpful! I'LL BE BACK! ?
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October 2023 by Chris Hamm
A favorite place of my wife’s!!!
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August 2023 by Tairya Sanchez
So I am LITERALLY sitting here getting my hair done, had a 10am appointment for a blow out at the salon.. it’s 10:30 am and this is the SECOND manager for what ever reason that has come back, look me in my face and rolled their eyes super hard at me and my stylist! If I could give this place and their customer service-0 stars I would! How uncomfortable and rude!!! And my stylist was so amazing but I will not be coming to see him here… smhThe managers were MARY & DANA. Thanks so much for making my first visit awkward and uncomfortable.
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July 2023 by Michol Williams
Today, July 22, 2023, I went to the Mason location to get a few facial products,terrible customer service I must say no one acknowledgedme or anything when I came in. No one asked me if I needed help finding anything, I had to walk around the store to find what I was looking for. I ended up leaving, I'll spend my money elsewhere this isnt the first time I've experience this treatment at this location. I only came to this one because it was close to me at the moment, but I will not be back.
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June 2023 by Sam L.
Josh was very helpful and friendly. Helped me find a substitute foundation while waiting for mine. Also helped me with skincare too.
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June 2023 by Lindsey insco
Hi! I just came into the store today to get something for my mom - clinique eye cream. I asked for help from Maddie. I also did not know where the Tree Hut body soap was so I asked her for help. She told me that there was a new fragrance called "Ocean Breeze." Victoria checked the back in the boxes for the new fragrance/soap while Maddie and I just chatted. They were both so helpful and kind. Honestly, I have only been into this Ulta like three times, but thought that they deserved their own review. Belle checked me out and was also super kind and helpful. I just wanted to take a minute and say thank you to those three people. Thank you for making my day!
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June 2023 by Ms. Jen
May 31st. 2:30 in the afternoon. The lack of customer service and better yet no customer service at all! After wandering the store for my necessities, I found most of what I needed on my own, I finally asked for help for one item. The young girl pointed… pointed! The 3 girls behind the counter were deep in conversation and had no desire to serve. It’s important to me to support brick and mortar stores. They are employing in our community, they are employing our younger generation. These stores are invested. That being said… I can shop online, no service required.
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May 2023 by Maricruz Doremire
Got a brow lamination and shaping and I loved it! Candice is great, she makes you feel comfortable and really knows what she’s doing. Thank you! Will definitely go back.
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May 2023 by Ashlee Hacker
This is the worst ULTa I’ve ever been to. #1 the shelves are always a wreck and the right products are not behind the correct samples so it’s very confusing. #2 that’s if they even have what you’re looking for. Not sure if they don’t know how to do a make up order or are too lazy to do it. Shelves always empty missing high sale volume items. #3 it’s dirty like; the floor is dirty, there’s random hair on the ground, from the salon or the staff not cleaning. #4 there’s about 8 parking spots total for you. And finally last but not least, #5- the most rude, ignorant, judgemental staff I’ve ever seen in a business EVER in my life. None of these women have the skills that are required to attract customers and promote their business. Terrible place. I’ll go Sephora from now on.Oh yeah, and “Julie” is the WORST.
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April 2023 by Alycia Sykes
Don’t ever ever ever ever get your eyebrows done here tint or lamination , the woman who did then was very nice but doesn’t know how to do eyebrows ..I almost cried when I looked in the mirror and they still charged me some of the price after my eyebrows were ruined . I looked like mr bean I have light brown hair and my eyebrows were literally black and uneven and what sucks is I can’t even have another place fix them because of the chemicals I have to wait 4 weeks .