-
July 2024 by Billie Isaacs
Hello
I stopped in to buy a taillight bulb and james helped me I asked if they helped install them he said yes so he came out to help me he smoked on of the weed vapes then proceeded to ask me for 20 dollars for helping me
I will not be back to your store due to the fact that your employee was smoking weed vape and asked me for money
Thank you
Mrs Disappointed
-
May 2024 by William Penn
The Mgr. And his Crew work hard to provide Good Service
-
April 2024 by Eduardo Rosado
I have to share this…. Ben at Mason O’Reilly’s has gone out of his way to help me. I have a vehicle at Bob Sumerel Tires that the battery failed, it is still under warranty however I’m out of town and could not make the exchange. Ben offered (even though he was short handed) to take the battery to Bob Sumerel and replace it for me. I am humbled by his intent. It shows that customer service still exists, specially with Ben at the Mason store. I just want all who see this to know it. Thank you Ben.
-
April 2024 by James Vanlandingham
Good people! Always helped me out with what ever it was I needed help with!
-
April 2024 by Tim Williams
Ronnie and everyone at O'Reilly are always super helpful . They always take time to make sure you get what you need.
-
September 2023 by Angi Young
I have been to this location a couple times recently getting help with my 2005 F150 with over 200,000 miles on it.Conner & Ion were extremely gracious & professional helping a lady w/ crutches (me) purchase & install 2 headlights. These young men are an INCREDIBLE asset to your store & are not just giving you a VERY good reputation (also for themselves) but have shown that there are still exemplary young men in their generation! On a separate occasions, the store manager Donnie, went above, and beyond to graciously provide solutions. So grateful I chose this store.
-
September 2023 by MIchael Crumley
Used the online order but didn't realize there were 2 O`Reillys on Reading Road. They were wonderful helping me fix my goof up. They had the parts I needed so I called other store canceled my online order and they gave me the parts I needed. Saved me 40 minutes of driving. (20 minutes each way) Also parts fit just like I needed.
-
September 2023 by I Fetters
Store Manager alecia is very customer focused and a great asset to the company. She needs to be recognized for her strong work ethic and dedication to her job
-
August 2023 by John M.
So I needed some brake fluid. I prefer to go to an auto parts store than a big box, even though I know they cost more, because the turn over on things like brake fluid is slow at big box stores. So two guys behind register. One is sitting on a chair the other is busy with a rental tool issue. I politely asked can the other seated guy check me out. He said he couldn't? The other guy switched and came over which was nice. But the. The fluid rang up $12.49 and the price on the end cap is $11.99. I showed it to him and he said he didn't change the paper tags yet so I had to pay the $12.49. It's $0.50 but it's not the point. Every store respects the price at point of sale if there is an issue. I won't be back. Dumb asses. Customer service is the key in commodity products there is an autozone a quart of a mile away.
-
July 2023 by Jon S.
Its back open now
-
May 2023 by Alexander Schmidt
I can only rank 5 max? That's sad, these associates deserve a 10 +. Both went above and beyond helping me with wiper blades... Thank You Guys SO MUCH!
-
May 2023 by Brandon Randall
The O’reillys store located in mason is back up and running. Very knowledgeable staff on all parts and experts with all replacement partsExpert battery installers
-
April 2023 by Dakota Moon
Had to get a new battery for my mower, both guys that helped me were great. I was in and out with all my questions answered and everything I needed.
-
February 2023 by Frank Jaynes
This store has stood behind every part I've bought from them
-
February 2023 by I8 Yourmom2
Got trans.from there 4 years later still perfect battery last no problem with anything from their f oz
