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May 2024 by Michelle Burnett
The store should go back to just selling fabric. The store is not stocked, not swept, understaffed, and just in sad shape. ?
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March 2024 by Crafty Ric
This is my go-to store when it comes to crafting materials for cosplay and sewing. It's conveniently located and the staff is always friendly.
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February 2024 by Steve Morgan
Horrible attitude. Wife bought a $1200.viking machine. Was looking.to upgrade. Sewing was roped off. All she wanted was the price on a machine that she couldn't seeThe.person she spoke to response when asking to see the price. Was I can't sell it to you anyway and.shrugged her.shoulders n said well if I have to. My wife apologized to have bothered her and said noWe drove almost 30 miles for this type of service
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November 2023 by Paul Middendorf
Better call before you go to this location stopped on11 10 at 8pm said open till 9 sign said new hour close at 8 now just stopped at this location 11 17 at 7:07 pm lady said they closed at7:00 guess they make their own hour and close when they wantno wonder people order on-line should just close if can't keep open hours listed
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November 2023 by Katie T.
Hmm! I saw they are actively trying to hire so I don't want to be too harsh. Could use a few more workers or maybe more helpful ones ? I had ceramics, things that could break etc and after I paid cashier just stared at me-like, bye. I asked for a bag? Kind of a weird experience. I'd called prior to coming to inquire about a certain item looking for and it was also a very bizarre and awkward exchange! Weird! I'd imagine you don't need to know about or be skilled in any craft to work here, nor could they require that. Just a good attitude or customer service sort of experience would make a big difference for your shopping/customer base in general! I don't want to go back to this one.
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October 2023 by Taylor Grace
Within the last 4-5 months this location and every location within 50 miles of it, has gone to absolute hell. I’ve been relying on Joanns for the last 2+ years to help supply my small jewelry business and after I finish transitioning within the next month or so, I will never give them my business again. The location in mason used to be the best, now none of them are worth a visit. Online/in-store stock is never accurate, I’ve driven 40+ minutes here on multiple occasions to buy something they supposedly had, just for them to not have it. They haven’t been stocking new items as they get them, just leaving the shelves empty and barren for WEEKS on end (mind you, they get new stock every week and should be replenishing as it comes in.) I get it if there’s an employee shortage… THEN SHUT THE STORES DOWN AND GET THEM TOGETHER. I’ve been giving them grace for months on end but I am FED up. I have driven/been to every Joanns within 75 miles of the Cincinnati area, including KY locations, they are all having the same issues, so clearly there is something wrong at the corporate level. Long review short: don’t shop here for any business needs, unless you’re doing a random one-off craft, because the products are inconsistent and there is no end in sight. Corporate needs to take a long hard look at their business model and adjust accordingly.
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July 2023 by Jonas Gillum
Great deal on Halloween stuff.
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July 2023 by Jan Klimek
Great selection and customer service!
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July 2023 by Justin Mays
Wish it was cleaner
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July 2023 by Nancy Von Bargen
I always find something interesting to buy.
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July 2023 by Maria Koster
Love this store❤️
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July 2023 by Karen Rocklin
Fun shopping location. Found what I needed too!
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July 2023 by Julie Porter
Nice store, great employees!!
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July 2023 by Rajesh Nandikolmath
Have good collection of fabrics and craft materials
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July 2023 by Lets Get better service
Great service
