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September 2023 by Mike Matson
Drove by only this time , but have used their services , & they're decent .
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May 2023 by Brian Perkins
Very helpful service!
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October 2022 by Mark A.
I've used this store for almost 20 years, always with great service and results. My orders are not frequent nor large yet when it is my turn, regardless how busy they are, I always feel as if I am the only person in the store and nothing is more important than my order. Mike, Pam & Billion handled this latest order with consistent, excellent service.
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July 2022 by Danielle C.
I printed a Canva order to this location. I was excited that the prints were ready much sooner than expected, but was underwhelmed by my experience in the store. There was only one person in front of me but it took a good 15min for me to be helped, which hey, that happens. They weren't rude but they weren't friendly. I got my prints and they were obviously printed lopsided and instead of addressing the obvious they just hoped I wouldn't say anything. When I asked them to cut it down to correct it they made a couple of mistakes there too. Then they only gave me half the envelopes I ordered. When I had to go back in the store to get the rest they were like "oh how did that happen?" But no apologies. In total it took 30min to get lower quality prints. All of these things on their own are minor inconveniences I wouldn't normally care about, but all together they were annoying, and again, while not rude, i feel like apologies and proaction is needed when all of this happens to one customer in the same span of time. It's just part of service.
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March 2021 by Emmanuel S Muyumba
Very efficient printing machines... The stuff here will do anything else to help
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December 2020 by Gina M S.
Absolutely not!! Their customer service is worst in the world & i hav never ever experienced anything like it in the U.S. Move on go to UPS :)
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March 2020 by Mary L.
I love this FedEx store!! The employees are all super nice, but one stands out in particular - Karla Crise. I rushed in there one night about 5 minutes before they were closing and Karla didn't mind one bit - even though the script I was printing was close to 100 pages. I've been in there several times since and Karla has become my #1 go-to gal for all things printing & office supplies. I'm sure the other employees are great, too, but Karla always goes above and beyond to be of service. FedEx and FedEx Mason are lucky to have such a wonderful person on their staff. You can tell Karla loves what she does. If she doesn't, she could win an Academy Award!! LOVE LOVE LOVE my FedEx Mason!!
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January 2020 by Kym D.
I received excellent help and advice from an outstanding associate on 1/24/2020 at around 3pm. She went out of her way to advise and support. I highly recommend this team and this location. It's nice to know that real customer service is alive and well in Mason. And at FedEx! Thank you.
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June 2019 by Jenny H.
Color printing is of PHENOMENAL quality!!! In high school, I participated in a science competition that caused me to need to print full-color 8.5x11" note sheets with 2.5 point font. I came to this FedEx regularly to print my note sheets because of the AMAZING quality--the prints are incredibly clear even at such a tiny font! Staff are also always very friendly, patient, and helpful--if they ever thought I was insane for printing so many bizarre note sheets, they never once showed it :)