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February 2024 by Eve Lyn
I did have to blind side to turn around, but there was plenty of room. Was late for pickup because of the previous receiver, but they took me right away and loaded fast.
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December 2023 by Maria G
Exceptional customer service! I ordered two different pillows from Downlite. They had such good reviews, I just washed them and threw away the packaging when I received my order, thinking they would probably be fine. Unfortunately, neither of the pillows worked for me and I found them very uncomfortable. I had received emails requesting review of the products, and I did leave reviews noting the pillows were not good for me. I did not attempt to return them, as I had thrown away the original packaging and already washed them, so I figured I just had to eat the wasted expense. A day or two after leaving my reviews that I was unsatisfied with the products, Downlite reached out to me personally and REFUNDED MY ENTIRE ORDER! They apologized that the pillows did not meet my expectations, and said they strive for all customers to be happy and love their purchase. As such, they generously refunded my entire order cost and told me I could just go ahead and donate the lightly used pillows. Such INCREDIBLE customer service was unexpected and a really pleasant surprise. I would definitely recommend this company and do business with them again (next time, I will be sure to keep my packaging in case something doesn't work out - they offer hassle free returns with original packaging). THANK YOU, DOWNLITE! :-)
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August 2023 by McKenna D
Had to make a return and they made it so easy! Plus the pillow we chose to keep is very comfortable.
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April 2023 by Tiffany Douangpanya
Had an amazing customer experience with TERI! One thing to note is to give the pillows time to fluff up, my mistake wasn’t doing that and I was going to return them, until they suddenly fluffed up and now I’m so happy with them! Thank you Downlite for walking me through the return process and Terri for explaining everything so thoroughly. Will be ordering more from them & recommending them to all family and friends. THANK YOU TERI!!!
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March 2023 by Stephanie R
Pillows were not as I expected but they made it right and refunded my money and let me keep the product. Not a bad product at all just not what I was looking for.
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March 2023 by Stephanie R
Pillows were not as I expected but they made it right and refunded my money and let me keep the product. Not a bad product at all just not what I was looking for.
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February 2023 by Barbara H
First time ordering from Downlite. The pillow I ordered was not quite what I wanted. I ordered a different kind and they told me to keep my first order. So refreshing to work with a company that wants to make sure I get what I want. Will order from them again and will definitely recommend to others.
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February 2023 by Barbara H
First time ordering from Downlite. The pillow I ordered was not quite what I wanted. I ordered a different kind and they told me to keep my first order. So refreshing to work with a company that wants to make sure I get what I want. Will order from them again and will definitely recommend to others.
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February 2023 by Kim H
Phenomenal customer service. Quality products!! Will absolutely purchase from them again and again. Only place I could find the flattest but still soft enough pillow. Highly recommend!!
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February 2023 by Kim H
Phenomenal customer service. Quality products!! Will absolutely purchase from them again and again. Only place I could find the flattest but still soft enough pillow. Highly recommend!!
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January 2023 by Jennifer M
After finding Downlite pillows from a recent hotel stay, I had to find them and buy for myself and I'm so happy I did! Great quality and their customer service exceeded my expectations. I will definitely purchase any future bedding from them and will recommend to others. Five stars all the way around!!
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January 2023 by Jennifer M
After finding Downlite pillows from a recent hotel stay, I had to find them and buy for myself and I'm so happy I did! Great quality and their customer service exceeded my expectations. I will definitely purchase any future bedding from them and will recommend to others. Five stars all the way around!!
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January 2023 by Tammy E
Would definitely order from them again! I had to return a pillow that was too fluffy for my husband but the customer service was amazing and they told me to donate the pillow!
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January 2023 by Tammy E
Would definitely order from them again! I had to return a pillow that was too fluffy for my husband but the customer service was amazing and they told me to donate the pillow!
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January 2023 by gayle h
What a great company and fantastic customer service. The product was so comfortable and just enough cushion. The user had already purchased a topper so I had to return this one and the process was very easy. I highly recommend this company and their practices.
