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March 2020 by Jeff Helton
I wouldn’t even give them a star if I didn’t have to to share my review I was told everything’s great you don’t need no money at closing you’re gonna get this you’re going to get that your interest-rate’s going to be here then none of it happened and I was told we don’t need to pay for the appraisal until unless you back out at closing and they charge my credit card and now I can’t get my money back don’t do business with these people
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March 2020 by kmartvols16
The initial conversation, the pre approval and process to underwriter was great. Phone conversation and text saying everything is good, nothing to worry about and no money needed to bring to the table since using VA loan. Within minutes of underwriting reviewing this perfect packet it was identified that the debt to income ratio did not support the request. So now by text, I now need $18k of reserves to move forward. The coward local mortgage rep wouldn’t even call me even after I left a voicemail. She continued to text. Not professional
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March 2019 by Miranda
I was referred to this company through a family friend and had high expectations! I spoke to Kevin and he seemed very eager and passionate about helping my family get our credit in shape for a home loan. I was very excited after our first call and was told we would hear from in about a week. A week past so I called him just to follow up. He was brief and said he was waiting on a few things to come back and he would call me by the following week. That past never heard anything nor have I since its been over two weeks but I did receive a denial of a loan even tho we did not submit one. I wouldn't recommend for the simple customer service aspect of this, not following up with his potential clients. A simple hey this isn't going to work. I was very irritated as you all know finding a lender and going through the process is a headache in itself. Not getting call back and having to hound a lender is just not worth it. Good luck to you all!
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March 2018 by Erin Glover-Burst
I wouldn’t recommend anyone other than Lucas! I’ve tried for years buying a house and Lucas showed me it was possible. He answered all our questions in a way we could understand as never having knowledge in buying a house before. Thank you Lucas for your time and patients in making as things possible for my family. You come highly recommended and I would want to use anyone else!
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March 2018 by Mark Bray
We were moving from California on a tight deadline and Lucas was able to help us get in a house in less than a minute month.
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March 2018 by Michelle Snider
My husband and I had a loan closing with Lucas at Bank of England. He was very professional and knowledgeable in every aspect of the loan process. He made sure we stayed informed every step of the way through the process. At closing all the paperwork was in order and had no problems whatsoever during the closing. I would recommend Lucas and Bank of England to anyone who is in the market for a new loan or refinance.
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March 2018 by Kelsey
Lucas has done an excellent job following up with referrals. It seemed he was always available and is very knowledgeable on the loan products. His turn around times are impressive and with pricing the way it is he can price almost anyone out of the market. I would recommend him to any friends or family looking to purchase a home.
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March 2018 by Andy Shear
Lucas Rhodenbaugh is a top notch lending agent. He continually went above and beyond to assist us through our first time home buying experience. No matter what issues we ran into, Lucas calmly presented solutions and pushed our loan application through in a timely manner. Lucas and his team are exceptional doers, you want them on your side during the application process. Thanks to Lucas and BOE, we are in our dream home!
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March 2018 by Kelly Herdman
As first time home buyers, Lucas made our purchasing and closing experience smooth and easy! He made sure we knew what was happened every step of the way. This company was on it, Lucas was thorough and timely with everything until the day we were finished. We were able to move into our dream house with the help of BOE, and we will continue to use them in the future. Thank you Lucas and BOE!!
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March 2018 by Rob Falick
Lucas Rodenbaugh is a good guy, cares about his customers, but his communication isn't great. We almost couldn't close because of that as well as lousy underwriters that can't read a tax return. After failing to hit the first closing date, the seller demanded a hefty fee to close or they would default us. Thankfully, (after asking 4 times) BOE reimbursed the fee to us. Did we get the house? Yes, barely. Did we go through any stress? Yes, definitely.
