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August 2024 by Sharon McKnight
I received an email to advise a package was delivered. It showed date and time. And was in locked box. It wasn’t there that day so I checked with the apartment manager and no one had turned it in. Three days later I received the other part of the order. I called post office, was told they would check the boxes. I called again they told me no package and because it wasn’t insured there was nothing they could do. This seems to be an ongoing problem
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August 2024 by Brennen Rogers
The one guy is nice but long lines
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August 2024 by Tom J
No empathy whatsoever, worst customer service.
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July 2024 by Sukhwant Kaur
We went to post office for passport renewal so there people were very helpful.one young smart person name Anthony .he was really very good person Thankyou so much ?
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July 2024 by Zack Springs
Mailman refuses to deliver my package.Which is the size of a book and the post office will not answer three days in a row calling every ten minutes
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July 2024 by Patrick Prunty
It's Saturday, 2:15 pm. Marysville office is closed and we still haven't received our mail. It is past time to fire Louis DeJoy.
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June 2024 by Jessica Palmer
This is the worst post office I've ever dealt with. The supervisor is unapologetically incompetent and rude.
When a carrier can't/won't deliver a package, they just scan it as some customer-caused issue, such as "No access" (my house didn't just disappear when she drove past!) or "Customer requested pick up at post office" instead of being responsible for their own lack of delivery.
And if they lose your package and have done this, guess what! You can't win an insurance claim on it because of their bogus scans.
They have been reported to USPS and the supervisor "coached" the carrier to "just deliver the packages." Then she told me that they "have" to use these bogus scan reasons, which is NOT what USPS said was correct when I made my complaints.
So beware if you have any packages being sent to you-- if they just decide not to deliver them or lose them, they'll blame you and leave you no recourse so you're just out $$$$. And you may get a rude phone call from the supervisor to add as a cherry on top of the whole situation.
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March 2024 by Jessi Lovell
Absolutely ZERO customer service. I took my two children out of school early to apply for passports at this location. We showed up literally 3 minutes late (couldn’t find a parking spot on the street) and the worker tells us “sorry, we tried calling. We can’t see you.” I told him I had absolutely no missed calls (although my phone number was correct on the appt confirmation). He just kept saying “it’s policy, it’s policy.” No empathy, no customer service, no care at all. 100% would not recommend this location of USPS and I will NOT be back. I’m beyond disgusted.
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November 2023 by jamie baldwin
your parking lot gave me a panic attack
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November 2023 by Rosemary Liedtke
as an elderly person I would like to see if person that live on a busy road that why our mail boxes can't be on the side of the road you live on .
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September 2023 by David Westgerdes
Your service is so poor, the VA is jealous
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September 2023 by Mckenna Cordle
Completely rude to customers.
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August 2023 by Greg Vojvodich
I have to say, based on the Google reviews for this post office, I was pretty concerned with having to reach out to them today. As a quick back story, I was notified that a package of mine was delivered to me yesterday and that a key was left in my mailbox to open the parcel box. Long story short, there was no key in my mailbox. Today I called the post office and got an automated recording that guided me through the process of placing a web ticket. After completing the ticket, I received a prompt stating that someone would be reaching out to me within 1-3 business days. I was somewhat skeptical that anyone would would reach out at all, but to my surprise, Stephanie at the post office called and left me a voicemail within 2-3 hours of the original request. She apologized for the mistake and confirmed that my package had been re-delived to my correct address. With all of that being said, my experience with the Marysville post office was great.
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July 2023 by Patrick P.
As part of a Veterans Administration study, I received a kit to take a bloodsample. My wife drew my blood, placed it in prepaid USPS, and dropped it off at the Marysville post office. Today I received a message from the VAsaying the package was lost in transit. Thank you Louis DeJoy, you are doing a great job.
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April 2023 by Veyeh Lukong
Workers were jovial and so nice to me.
