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August 2023 by Rasana Pradhan
Love this YMCA. Their swimming pool is pretty big and hot tub is the best. I love their yoga sessions. They have got plenty of classes every day from boxing to karate. Their gym does not have a lot of equipment but other than that its great to get involved in all the different activities.
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March 2023 by Joby Jeffrey
Homeless shelter is gonna be awsome. Homeless people harassing ymca guests.
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December 2022 by Jillian Crane
"Frustrated" is an understatement. I used to be an employee at this facility at the age of 15, and I understand the work environment can get frustrating. HOWEVER, I had to quit due to a busy school schedule and became a member to have access to the gym while I finished out my high school years. Continued to go as a stay-at-home freshman in college, and eventually didn't have time to go and moved out of Marysville. Tried to cancel my membership and shortly after had to change my debit cards because of fraud.I will admit, I didn't get the email address incorrect to cancel the membership and it did not happen. I was contacted about a missing payment, and I was willing to pay as long as my membership was to be terminated. Two weeks pass, and I get an email saying I now owed DOUBLE what I previously owed. Distraught, I pointed out the lack of quick communication to, as it seemed, pass another payment cycle to charge double what I owed. I was only willing to pay the original amount that was stated to me multiple times. The excuse of the staff was "being on a 12 day vacation" and that I did in fact owe the original amount stated. I was also told that my membership was and to remain terminated, just how I asked. Ridiculous with the lack of communication, but I'll make it work.I visited the facility to make the payment on July, and figured it was over.A month or two pass and I'm being charged again. I sent a frustrated email about how I clarified the termination of my membership and made the payment in July. My only response, on August 1st, was that the situation was sent to finance management and that I would hear from them "in a few days". It is now November 30th, and another past due bill was sent to my parents' home with a note written by the finance manager. "A few days" turned into four months, and I'm still being charged. I have not step foot in the facility since about March-April, not counting the July visit to make a payment.The lack of communication between customers and staff is ridiculous. I should not still be dealing with this situation after being very clear about making the payment and having my membership terminated. I do not live in Marysville anymore, and haven't since April. This should NOT be happening, let alone STILL be happening.I wish I could do 0/5 stars, because the service was not worth this unbelievable situation in the slightest.
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November 2022 by Henry Richardson
Worst YMCA ever, been a member going on 7 months. The therapeutic Pool has never been usable the sauna has never been usable now the workout equipment is closed from the 3rd to the 17th and yet they charged me for this month. Falsely advertising as a Y what a shame.
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September 2022 by Prairie Stone Farm
Front staff ruse, kidslink uneducated on safety/ bathrooms dirty and outdated. Covid 19 sanitation not followed for swimming / changing room areas or showers.
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August 2022 by Jorge Fuchs
Pools very clean and confortable, the gym need update
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February 2022 by Austin S.
I would have given them 0 stars considering how rude the staff is, and how they kick my brothers and I out and countless other ymca members of the gym early every single time they have practice for teams or whatever. Their facility is trash and the staffing is trash. One of the guy workers even yelled at my brother in front of everyone in the gym for "slam dunking" the basketball, saying if he does it again he's going to kick my brother out. My brother just turned 11. Grow up.
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October 2021 by Richard Robinson
Great Service!
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July 2021 by FARHAN AHMED
Rude front management stuff, old machines, no access to drinking water.
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March 2021 by Matt Strayer
Dirty, rundown and apparent lack of concern from management. A fitness facility with no access to drinking water. I just want to know who is leaving this place positive reviews?
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September 2020 by Rob Stillion
The facility is clean as could be. The staff is very hospitable.
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March 2020 by David Pritchard
I find it a pleasant and comfortable place for me as a senior silver sneakers user. Facility is aging but new stuff means higher cost. Newer than Hilltop y where i also go. I don't use the pools but they look to be pretty decent. Not la fitness but not so crowded and more family oriented. Suits me fine.
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January 2020 by Saul Bauer
Worst gym, Y, business, pick one. Customer service is horrible. Facility is abysmal and outdated. No wonder they’re bankrupt! They e tried to put profits ahead of customer service and lost. Parking lot is one big pothole, they take away services that are actually used and valued and replace them with services no one cares about. Horribly mismanaged. If there was another gym with racquetball within 20 minutes of my house I’d leave this Y ASAP.
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December 2019 by Laura G.
First off I have been wanting to go to this big newer building for a long time. I went on a Saturday, and it was pretty busy.. When you walk in it has nice places to sit and hang out, then went and found the woman's locker room. The lockers could only shut, not latch so if you had a lock I would suggest using it. The ladies bathroom looked outdated, and was not clean. My reason for visiting was the wellness room, as I went upstairs, and looked in they had a bunch of treadmills, cardio equipment that was on the newer side. Then I ventured to the back area, the equipment was older however who cares if it does the job. I don't believe I will actually go back to this location. Because it was a let down, from outside looked very clean, newer then when you went in looked good all the way to walking to the wall where the activities start. To me it was like going to the Cheesecake Factory from the outside to enter in Burger King.
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November 2019 by T
Probably the worst gym I've ever been in. Not one good barbell in free weight room. I've seen high school weight rooms have better equipment. The staff needs a very hard lesson in customer service and stop hiring high school and college kids that don't want to do their jobs.
