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March 2024 by Christopher Powell
Had Kevin out to do some stretching for us after several years post carpet install - Kevin did great work. Thanks again to Potters and to Kevin as well!
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July 2023 by Lauren Krystek
Absolutely terrible!! These people were the most unprofessional I've EVER dealt with!! They did TERRIBLE work in my basement and took forever to get back out to my house to fix the mistakes. DO NOT HIRE
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April 2023 by Kailey Anne Mascara
We are disappointed with our experience using Potters for our flooring.
We expected a professional job and personal customer service experience for the amount of money we paid; unfortunately, we received neither.
The amount of time this job took to complete was very inconvenient. It took longer than the 5 days we were anticipating. Which would have been fine, if the job was done well.
The job felt rushed and incomplete. The baseboards are significantly damaged. More than the job warranted. Several areas were missing flooring, cut uneven, and not trimmed out. Our cabinets were professionally painted within the last year and were noticeably scratched. Our dishwasher door was damaged during the removal and no longer opens correctly. Some quarter round was missing and transition strips were not placed properly. Our house was left in shambles. I understand there will be some dust and debris but there was no care taken to clean up after or move furniture back.
We contacted Potters SEVERAL times to get someone else out to finish the job correctly. Although we appreciate their attempt, they continued to send the same guy who was having a hard time fixing the issues. We asked the owner to come out and assess the problem and he would not.
In the end, we have accepted the disappointing patch job and have learned our lesson. We wanted to support a local business and now wish we went with a bigger commercial company.
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March 2021 by Jason White
My experience with Potter’s carpet and floors was nothing short of 5 stars. The staff was very courteous and inviting. They were able to set me up right away with a measure and an install that went without a hiccup. Thank you all so much for your help! Would highly recommend.
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March 2021 by Sandy Potter
Best products and service in Marysville
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March 2021 by Codie White
I've used them for years! Incredible service, and so friendly!
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March 2021 by Mike Evans
Prices were in line with other installers, however they charge a non refundable $40.00 fee to quote your job. They were the highest of the three installers even if we would've got the quote fee back, plus they were 3 to 4 weeks out on installation. All these things combined made them the wrong choice for us.
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January 2021 by Matthew Depriest Flooring Painting
great quality work love doing the work
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March 2020 by K P
Had my carpets stretched here. Brian the owner and Steve who stretched my carpets are very nice people! Really good pricing too! Will definitely use again!
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March 2020 by Vanessa Hardman
Overpriced
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March 2019 by Kari Wheeler
We had a wonderful experience with Potter’s, my mother ordered carpet and flooring for her mobile home, the contractor came on time and was very efficient, he knew his job well! We had a Thunder Storm mid day and the electric went out, he continued to work w/o electric until he couldn’t go any further and came back Saturday morning to finish the job! Very Pleased!
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March 2019 by Lorraine Pheifer
I would highly recommend Potter’s flooring! The owner, Brian, went above and beyond to meet with me. My availability of time, as I am sure holds true with a lot of customers, is very sporadic and short!! He fit our needs into his schedule and ours. A problem arose on our part with the floor under the old carpet being wet. Instead of just laying the carpet on top of the wet floor they notified us of the problem so we could fix it so the new carpet would not be affected! We couldn’t be happier with the outcome, the professionalism, and the courtesy shown by Brian and Steve, (the installer). Great Job!!
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March 2018 by Cheri Covrett
Very pleased with their work. We've had them out twice to lay carpet. Will definitely have them back.
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March 2018 by Clinton Potter
Great product there installers are the best very curtious
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November 2015 by Jay E.
While looking for some new carpet we stopped in at Potters. Very friendly and professional customer service. Found they not only sell carpet and laminate flooring, they also clean carpet. With the Holidays coming, we opted first to have the carpet cleaned while we wait on some additional selections to be delivered. We are delighted with the results. They were on time, proceeded quickly and completed the tasks at a vey reasonable time and expense. They left the carpet looking much better than a nationally known company had last year. I highly recommend their services and look forward to the carpet installation.
