-
May 2024 by Lauren Harden
There were four employees including the manager and assistant manager, according to their uniforms, not a single one greeted me when I walked in or offered to assist me when I walked up to the counter. They were not busy, I was the only customer in the store. I had a print out of the exact part I needed with the part number. The girl who finally helped me had a uniform that said assistant manager, but she didn’t seem very knowledgeable about where parts were located on the shelves or even what the part itself was. I told her their website said it was in stock. She didn’t apologize or offer to double check or have another employee look. Very poor customer service and communication. I understand that inventory can be inaccurate from the website and that didn’t bother me. It was the fact that no one there seemed like they had any knowledge of general automotive and parts identification and that they didn’t seem to take customer service seriously.
-
April 2024 by Rachel Mccullough
Just have to give a huge shout out to Tosha and the gentleman working with her tonight (4/14). We’re 2 hours from home and having car problems. They were so nice and helpful making sure we got everything we needed. Had to change a thermostat in the parking lot and they were able to give provide us with all the tools we needed. With two other auto parts stores close by, it’s good to know O’Riellys has good, friendly employees
-
April 2024 by J Ross
GREAT customer service from Tosha! Thanks again for your help today ?
-
July 2023 by Chris Dague
Every time I call this place no one answers I can sit out in the parking lot and no costumer there they won’t pick up the phone this place really started to suck
-
July 2023 by Angel Parrish
Great service, very informative.
-
May 2023 by David W. Davis
the associate that helped me was very knowledgeable and welcoming to the....keep up the good work guys! ?
-
February 2023 by Jennifer Arnold
These guys are experts. They are all very helpful. This is the only place I go.
-
December 2022 by Teena Sherwood
Employees always ready to help.
-
December 2022 by Patricia Davidson
O'Reilly Auto Parts is fairly new in Marysville. Consequently they knock themselves out trying to please the customer. I really appreciate that.
-
November 2022 by Amy Bowers
Customer service is horrible. Cashier is slow lazy and rude. To busy listening to football on the radio to wait on customers.
-
November 2022 by Gary Carpenter
Had my parts and nice guys
-
October 2022 by signdoc15
They had what I needed for $25 less than Auto Zone and $40 less than Advance
-
October 2022 by David Jewell II
The staff was very helpful.
-
August 2022 by Doug Brooks
No help from any employees when I tried to find parts. They were too busy playing around.
-
July 2022 by Rick Lynch
Went above and beyond
