-
February 2024 by Austin Gonzalez
Went into Ontario t-mobile, let me tell ya best experience possible. They understood my situation and got me the best deal possible. If I could give more than a 5 star I would! They understand your situation and exceed expectations by giving the best advice and offers that they have to give. My service is great places I seen I didn’t have service I now have service. I haven’t dropped a call yet thanks so much T-Mobile !!!!!!!!
-
February 2024 by Kathi Molina
If I could rate tmobil a 0 , I would !! The workers know nothing. Under trained for sure. Ontario is the worst. And the way tmobil is not upfront about the way it works with them, is awlful!!!!
-
February 2024 by Logan Bocook
Go see Austin! He helped me out super quick but also made sure I understood every bit of the process. He got me the brand new iPhone and I love it. Service is great as well! Austin knows his stuff like no other... super kind as well.
-
October 2023 by Casey Neff
Absolutely, hands down the best customer service. Dylan was terrific and patient!!!
-
July 2023 by Pamela Grassick
We stopped in T-mobile for information regarding service and switching carriers. Your sales representative, Damien was extremely helpful. He was very friendly, helpful, knowledgeable about T-mobile's services, and patient (as we switched 3 phones and added internet). The store was clean and well organized. We will recommend friends and family.
-
May 2023 by Eric Monteverde
I recently found myself out of town and in need of some urgent phone help, and Ali at this location was an absolute lifesaver! From the moment I walked into the store, I was greeted with a warm friendly welcome and Ali and her crew went above and beyond to assist me with my phone issues. Because of them I was able to enjoy the rest of my trip stress-free, and for that I am truly grateful.
-
March 2023 by Julie Sutake
Was knowledgeable about what they were doing. Helped me get my number ported. Didn't have much in stock at the store to choose from.
-
February 2023 by Anna Marie Golden
I recently stopped into your Ontario store to shop for internet service. Your sales representative Ashley, was very helpful and knowledgeable about all T-mobile products and services. I ended up purchasing internet , 2 phones , and a smart watch ...switching from another company and I'm actually saving money. The employees at this store are Courteous , helpfull and pleasant. The T-mobile service itself is amazing. Very happy customer right here!Anna
-
January 2023 by Mark Weaver
I really do not like giving poor reviews. Unfortunately though my experience was very aggravating. I came in to only buy a phone to replace my daughters phone. After I picked out the phone, the representative went to grab a case and screen protector. I said I didn't need a case, he reminded me I was replacing a broken phone I should get a case. I told him that I only need a phone because my wife wanted to pick out the case at a later time. As this experience went on he started ringing up the phone then grabbed a screen protector to scan. I said am I getting charged do for that and he said yes. I said no I only want the phone. He again reminded me that I'm replacing a broken phone. At this point I was getting very frustrated. I understand completely they have a sales job, but when someone is very clear what the want don't try to be bullish and push stuff, it's not good for the customer or the business your representing. I did give 3 stars because the store was clean and the other stuff were polite in greating me as I entered.
-
January 2023 by Daphne Bay
Came into the Ontario location today and had some of the very best service and experience ever. The whole team was so helpful even giving different recommendations on what I need for my devices. I would give 10 stars if I could.
-
January 2023 by Lily Nichole
Definitely has the best experience at Ontario Tmobile. The staff if knowledgeable, helpful, and patient. Thanks these guys need a raise.
-
August 2022 by Michael Landon
Was fortunate enough to have Cody as our representative. Seemed very knowledgeable on explaining the features on our iPhones. We ended up having a conversation about YouTube tv with our home internet, which I can’t wait to try. Overall a very pleasant and straight forward visit.
-
August 2022 by Bill Hoelscher
Helpful employees.Solved my problem.
-
June 2022 by Scarlett Adkins
Very positive, knowledgeable staff! Got me my iPhone 13 pro heavily discounted and a new Apple Watch for free! Definitely go here if you like friendly service, transparent billing expectations, and getting the best price and deal possible!
-
February 2022 by Cody Pierce
One of the very best experiences iv ever had in a mobile store. Very tenured staffed full of knowledge and ready to help. Everything was explained and felt transparent.