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December 2024 by Tamara Shaw
When you make an appointment with a 4 hour window of 8 to 12 I expect them to be here before 12 not call and say 1 o'clock people have schedules with a 3 to 4 hour install time that makes us miss our child's game which is inconsiderate since we scheduled this over a week ago the Mansfield location is by far the worst to work with
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December 2024 by Randy Hedrick
I had the back window of my truck replaced at this location 2 yrs ago. The replacement went well enough and I thought I got a good price and service. Now two years later, the window shattered, for no apparent reason, while I was driving down the highway. I called for a warranty claim, since nothing I did caused the window to shatter. They sent out a tech who eventually called me back saying they aren't going to warranty the window because they couldn't prove that something didn't hit the window. I told them that it happened while I was driving and nothing could have hit the rear window while I was moving forward. Then they changed their story to they only warranty workmanship issues or defects in the glass. I argued that the glass must of had a defect for it to just shatter like that but they said they still won't warranty the glass. So much for a lifetime warranty. I don't see how they would admit anything was their fault. I won't be doing business here again.
Buyer beware. You get what you pay for here. And you may end up paying twice.
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December 2024 by Steve Lehner
Our appointment was at 3:30. We dropped off the vehicle and the windshield was replaced before 5. Staff was friendly and efficient.
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December 2024 by kris senitt
Came out late with no notification, even though I paid for The early appointment walked around with my van with his hands in his pockets and told me he wouldn’t touch it because the windshield had been replaced before and there might be rust under it. Absolutely ridiculous. I have been waiting over a month for the windshield to be replaced. Thanks for the huge waste of time.
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October 2024 by Erik Porter
Mud left in vehicle besides that expirence was good
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September 2024 by Kathy Brown
I was very pleased with this experience. I needed my windshield replaced right away as I had to go out of town. I was able to set it all up online and I was surprised and pleased that they had availability the next day. The price was very close to the charges if I had taken it somewhere and waited on it to be done. The technician, Jacob was very friendly and accommodating when I called a couple hours before my scheduled appointment window and told him that I had a sick cat that needed to go to the vet but I was afraid I might be late to get back for my appointment for the windshield. He was so kind and understanding of my dilemma and suggested that he could communicate with me through text to make sure we could get the windshield replaced today, which I really appreciated! It all worked out! My cat got to the vet and I have a new windshield and Jacob even swept out the car and washed the windows. I would definitely recommend Safelite.
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September 2024 by Andrew Burton
Great experience, from scheduling, to appointment, to quality of service (windshield replacement). Very clean shop. New windshield looks great!
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June 2024 by J W
Got my windshield replaced on Friday, 31st.
Two stars for clean waiting area and friendly service. And the replacement itself is functional. I got my car washed twice so far no leaking issues.
However, the details of workmanship are not so satisfying. I saw gaps between the window seals and car trim immediately after the replacement. The glass is not centered either. Hopefully this won’t cause any leaking in the future. And when I was trying to apply some water repellent today, I found a scratch and some unremovable glue spots on the hood.
So if you love your car, you might want to choose another place.
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June 2024 by 王婧婕
Got my windshield replaced yesterday. The waiting room is clean and the people are friendly. However I found some gaps between the seals and the trims after the replacement. No issues so far but didn’t try carwash yet. Hope it’s just something cosmetic and won’t cause any leaks in the future. My remote start also stopped working after the replacement.
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May 2024 by Tawna Garver
Did a great job replacing my windshield
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May 2024 by Ella Estrada
Great job and timely ?
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April 2024 by Cool Jay
Very professional fix.
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April 2024 by James Cowles
You can't talk to a real person
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February 2024 by Garlan Mcruter
Why can I not ask quesfion to a human that's not on robot program
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January 2024 by Garlan Mcrutter
Why can I not ask quesfion to a human that's not on robot program
