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December 2023 by Brenda L.
The owner, "Mitch" is a hot head who will rip you off then scream in your face. I purchased his grandmother's vehicle. I left a payment in cash with his employee for the car, and I got no receipt of course. He held my title until after I paid him a second time for that payment, since I had no receipt. He also screamed at me as loud as he could about the payment, screaming I was trying to get something for nothing, when it was HIM who knew he could intimidate another payment from me, knowing I always paid what I owe. I was also told that he replaced the brakes before I got the car. I hardly drive the car. Probably not put 500 miles on it in the three years I've owned it. He would never answer questions I had about the brakes before they went bad. I asked if he replaced the rotors when he replaced the brakes, never got an answer because he NEVER REPLACED THEM AT ALL. So they finally went bad AND HE CHARGED ME $649 DOLLARS TO REPLACE THEM AFTER HE LIED AND SAID THEY WERE NEW WHEN I BOUGHT THE CAR. FRONT AND BACK. My advice is KEEP LOOKING FOR A MECHANIC.
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November 2023 by Tike Myson
If you wonder why all the comments look like they are written by Chuck Morris it is because the guy has a young son and tons of college students.You can only image how fake comment you see are.I am Tike Myson my job is to knock fake out of people.Service: Wheel alignment
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October 2023 by Truckin
Moore’s Downtown Auto Break Down locationCome and break your car for freeHorrible service….Got the brakes done and after repair have every single light on the dash on.Plus got my start/stop stolen.Service: General repairs & maintenance
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October 2023 by David Lugo
Moores downtown I'm new to the area but highly recommend... always goes over and beyond.. not only Mitch fixed my infiniti today but he also went out of his way to pick it up, at my job and leave me a loaner... when I got to my vehicle it wasn't only fixed but it had a full detail thanks again Mitch it's always a pleasure doing business with you and your staff see you soon ....Service: Steering & suspension repair
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October 2023 by VA Dillon
Looking for an honest repair shop that cares? One that isn't out to try & rob you blind on repairs? Call and talk to Mitch! You really DO GET MORE, when you go to Moore's Downtown!!! They have serviced several of my families vehicles for many years!!! Highly recommend!!!Services: Transmission
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October 2023 by Mitch Beach Bisnitchman
- Rude, Unprofessional and Aggressive behaviorBrought my car with a little shaking going from 62 to 75 mph.Left the place with steering wheel pulling left and with driver side front wheel bearing screaming.Before leaving I was called all type of things as well as getting all "f" words possible.The scam guy was so mad because I address the issue that he said he is calling police on me.So I went across the street and talked to police.They know and see him more that some of their relatives.The place is a scam. Dont be surprised if you find yourself constantly breaking down or coming back often.Mitch needs professional help.Service: Steering & suspension repair
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September 2023 by mark hager
first visit with this shop. I can tell you I am 100% confident that they can fill all my repair/maintainance needs. great staff,great techs-over and above my expectations!Service: Auto brake repair
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September 2023 by trish sudol
I took my car to moresdowntown of check engine light I need a cat converter so he put one on I got my car in two days it came back on so I took it back he order another one it was the wrong one so I took car back to them finally mitch got the right code he made everything ok I’m please say he is the best I will take my car car he did a great job treated me right thank you ????❤️
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August 2023 by Kristen Crabs
The most amazing humans ever!! I was traveling from Columbus to Massillon for my mother & sister's birthday celebration on a Friday evening. Halfway there my entire dash panel suddenly lit up as the vehicle slowly rolled to a stop. I was on the side of the freeway, alone, in the middle of nowhere, in the pouring rain. Long story short, AAA couldn't get there for over two hours & then they could only tow me 3 miles without having to charge extra. Even then their shop wouldn't be able to look at my car until Monday! Not sure what to do, I Googled auto shops near my location & called the first one on the list. I explained to the gentleman who answered what was going on & that I was stuck. I figured I would just wait for AAA, pay the money to have them tow it to a shop close by that could at least look at it that night or over the weekend. I would have to get a friend to come from Massillon & drive me back... completely missing the dinner. The gentleman told me that their actual shop was in Mansfield (I was an over an exit away) & that where I called was their side shop that didn't do that type of work. Instead of just saying there was nothing he could do & hanging up, he got me in touch with Mitch at the main shop. Not only did Mitch say he could help, but he went out of his way to get their tow truck (which was not working in the area that particular day) & came himself to get me. They towed my car back to Moore's & immediately took a look even though it was almost closing time & they still had other cars there as well. Unsure at first of what the problem was or if it could be fixed that night, Mitch even offered to drive me halfway to Massillon if I had someone that could meet me to get me the rest of the way home so that I wouldn't miss the birthday! Luckily, they were able to fix the issue within an hour or so & had me back on my way. I made it home just in time! They could have (& should have) charged me hundreds of dollars for the amount of extra trouble they went to in order to get me taken care of but they did not. Mitch and his team went above & beyond. They deserve every good thing that comes their way!! They were so helpful & so kind to me the entire time I was with them. I would highly recommend them to anyone & I will definitely go out of my way to use their services in the future.
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July 2023 by Kristen C.
The most amazing humans ever!! I was traveling from Columbus to Massillon for my mother & sister's birthday celebration on a Friday evening. Halfway there my entire dash panel suddenly lit up as the vehicle slowly rolled to a stop. I was on the side of the freeway, alone, in the middle of nowhere, in the pouring rain. Long story short, AAA couldn't get there for over two hours & then they could only tow me 3 miles without having to charge extra. Even then their shop wouldn't be able to look at my car until Monday! Not sure what to do, I Googled auto shops near my location & called the first one on the list. I explained to the gentleman who answered what was going on & that I was stuck. I figured I would just wait for AAA, pay the money to have them tow it to a shop close by that could at least look at it that night or over the weekend. I would have to get a friend to come from Massillon & drive me back... completely missing the dinner. The gentleman told me that their actual shop was in Mansfield (I was an over an exit away) & that where I called was their side shop that didn't do that type of work. Instead of just saying there was nothing he could do & hanging up, he got me in touch with Mitch at the main shop. Not only did Mitch say he could help, but he went out of his way to get their tow truck (which was not working in the area that particular day) & came himself to get me. They towed my car back to Moore's & immediately took a look even though it was almost closing time & they still had other cars there as well. Unsure at first of what the problem was or if it could be fixed that night, Mitch even offered to drive me halfway to Massillon if I had someone that could meet me to get me the rest of the way home so that I wouldn't miss the birthday! Luckily, they were able to fix the issue within an hour or so & had me back on my way. I made it home just in time! They could have (& should have) charged me hundreds of dollars for the amount of extra trouble they went to in order to get me taken care of but they did not. Mitch and his team went above & beyond. They deserve every good thing that comes their way!! They were so helpful & so kind to me the entire time I was with them. I would highly recommend them to anyone & I will definitely go out of my way to use their services in the future.
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July 2023 by David Hopkins
Finally found a mechanic that cared for me and my car instead of my wallet highly recommend you bring all your mechanical problems here
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June 2023 by Megan Takos
Long story short...Mitch told me the one thing that I thought was wrong with my car, was not the problem & it was something else..$1500 later & now it's obvious the problem is what I originally thought it was...But now I'm being accused of trying to get "free work" done when Mitch is the one who misdiagnosed my vehicle & told me it was XYZ.And let's not forget to mention how my car was NOT leaking oil or smoking prior to entering their garage, but it is now smoking like it's it job to spray the community for mosquitoes & you pour oil in, oil comes right out!!Would not recommend them at all!
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May 2023 by EL CHE Randy
Careful if u don't know about mech, u will be scam, I had to took my vehicle to different shop
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March 2023 by Sean Bentley
Very nice people an very professional will definitely be a returning customerService: Auto brake repair
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November 2022 by Edward Walker
Best shop I've ever been to. Had two wheel bearings replaced. They dealt with the extended warranty company for me. Got my truck in and out quick. And to top it off, when I picked it up they had washed it and wiped down my interior. I'll be using Moore's from now on. Highly recommend??
