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November 2023 by Chelsea
John Lowe in Honda was absolutely amazing!! I had made an appointment to look at a pre owned Honda CR-V and the one I was interested in was sold the night before I got there. He found me one only one year older, for the same price, with ONE THIRD of the miles. He had us in and out quickly and painlessly and was nothing but professional and friendly from start to finish. I highly recommend seeing him if you're looking to get into a Honda.
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November 2023 by Christine T
Joshua was a shining star during an unexpected issue with my car. I had a flat tire over an hour and a half away from home. He stayed late on a Friday evening to help me and my daughter navigate what had to be done to remediate the issue. He was kind, helpful and knowledgeable! He went above and beyond to help us. Five stars are not enough to give him! We truly appreciate all he did!!
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November 2023 by Olivia Deel
Mansfield Motor Group is great! I ordered a Honda HR-V from them and could not be happier with the car as well as the customer service. John was a delight. He keeps you updated and always has a smile on his face. Thank you again!
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November 2023 by Pam Briner
I recently purchased a CRV from MMG. I told John Lowe the color and options I wanted. MMG did not have the color I wanted. Within 2 days John called me to advise me my car would be delivered later that same day. I went the following day to sign the paperwork. The finance manager, Felicia Seymour was very helpful and answered all of my questions and made the buying process very easy. I have never had such a positive experience when buying a new car as I did at MMG.
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October 2023 by Aaron Kubasek
Just took delivery of an absolutely gorgeous new mild-hybrid B6 Volvo XC90! The sales team was thorough, and fair. The overall process was very seamless. I'd like to thank Joe (in sales) for doing a comprehensive review and go-over of the vehicle with me in-person, showed me everything there is to know about the new XC90. Felicia in finance is awesome, too! Very knowledgeable and fun to work with. I would highly recommend Mansfield Motor Group, especially on the Volvo/Lincoln/MB side.
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October 2023 by Chris Rooney
Went in today to look at a used jeep test drove it liked it. We couldn't come to an agreement on my trade. The sales lady said let's just do the finance paperwork without your trade if your approved then just let the bank come repo the vehicle your trading. So you want me to take a hit on my credit and take a risk on the bank suing me for the left over amount after they send it to auction, just to make a car sale. Needless to say I will not be back to purchase a vehicle from this place.
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October 2023 by Pele C.
I can mention names but no beed to be petty. I came in to test drive a mechanic special (meaning no financing or warranty) and all was good. I needed a week to get the funds but when I called to purchase the car I was ghosted. When I tried reaching them from a different number they responded and yes the car was still available. Im not sure why they blocked my number but my guess is if the commission was bigger they may have been friendlier. I drove over 2 hours to see the car and it needed over 4k in work. They could have been more respectful with my time.
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September 2023 by Ron Willey
I went to MMG to look for a used fuel efficient vehicle. I met with Skylar who was very friendly and helpful. She was very personable and thorough. And found me a nice used vehicle. I appreciated her assistance in a smooth buying process.
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August 2023 by radioflier99
This is a one star review for this particular transaction only. All my previous interaction with MMG Nissan was good - 4 stars. Purchasing the vehicle was smooth, pleasant and professional. The several times I brought it in for service resulted in efficient and competent work and the previous service rep was congenial, friendly and informative. But today I attempted to phone MMG Nissan 3 times to set up service for my 2021 Rogue but I could not get through - message indicated "phone call could not be completed." Okay, no problem, phone systems break. So drove there to set up service. There was one service rep who was on his cell phone when I arrived - I could tell it was a personal call. So I waited... and waited... finally he got off the phone but with no apology for continuing a personal phone call while I waited. Then I told him I had tried to call unsuccessfully several times, drove to their facility and that I was leaving on vacation in 8 days and asked when could I get in for service. He told me there was nothing available for the next 10 days. Then silence, no acknowledgment, no offer of an alternative, and certainly no apologies. Just kind of a brick wall. He was not downright rude but rather unpleasant. I felt like he could give a s__t about me as a (repeat) customer? Don't mean to whine but I felt disrespected as a customer. So I left and called another Nissan dealer up north who gave me options. They were pleasant and accommodating. I might start driving the extra miles to have my vehicle serviced there.
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August 2023 by Raegan Boyd
Don't buy a car with them. I bought a 2014 chevy traverse with 131000 miles on it. Which don't get me wrong i knew i was getting into an older vehicle. I did not know that I would be lied to. They told me the sound from the middle was normal the car was just loud and they had it inspected by the muffler shop. Definitely a lie. Within 36hrs of me owning this car the check engine light on. I was going to have the muffler and stuff looked at anyways cause I didn't know if I would trust them especially when it didn't even show up on carFAX. I didn't even make it through the weekend now not only did we pay cash for it now we have to fork out more money to get it fixed and find out what is wrong.
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July 2023 by EVERYTHING DAMARI !!!
This is my second vehicle. While I love it, I was told I could possibly need an engine after the first month. So I feel really frustrated right now. Although I have warranty, its only been a month. I expressed my frustration and when I was told they would check on things and return my call, it has been 3 days. Now I just have a sour taste in my mouth.
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July 2023 by mike ream
I want to support our local Honda dealer, but the service department refuses to discuss current issues with my van because of errors in information they gave me on a previous repair. They have refused to acknowledge my request to discuss the issues. I can live with mistakes being made, but I would expect a reputable business to be willing to look for reasonable compromises to fix those mistakes.As an alternative I would recommend Germain Honda of Dublin or Wooster; I have had positive experiences with those dealerships with both purchasing vehicles and vehicle service.
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June 2023 by Marie Mckenna
MMG is the place to go for your vehicle maintenance and repairs. I have been utilizing their services for over a decade and because of their help and experience and expertise my cars have lasted over 200,000 miles. Always professional, always helpful, always will I go here
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June 2023 by Valerie Gibson
Had a pleasant buying experience and after having some issues I had a very pleasant experience with Dave in the ford service department. I can honestly say they do care about their customers, and will try to go out of their way to help. Thanks MMG
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June 2023 by Jeff B.
Another amazing encounter with John Lowe at MMG Auto. He is such a NO pressure, laid back customer focused human. It's like he is a real person and not a salesman (lol). Stopped in, found a new 2023 Crv touring and drove home in it the SAME DAY with 0 hassles/pressure. I find all the staff I have interacted with at MMG Auto to be very friendly and professional. Definetly worth a stop in if you are looking for a "home town dealer" atmosphere.
