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October 2022 by Jacob Lyons
TERRIBLE customer service and service techs. The quality of the furniture was so poor we had breakdown after 7 months. The service tech came out and told us that they would have some extra stuffing and replacement pillows sent to the home. We were to call once it arrives for them to come back and service the furniture. 8-10 weeks pass and no shipment arrived. Return call to Lazy Boy and now they say our warranty is expired. The service tech said there was no issue with the furniture. After waiting 3 more weeks for a return call from the "manager" they sent out another tech 2+ months later who said the same thing and said we would get a call from customer service. Another month passes and no word. Return call to customer service and they told us that because there are different reports from two different techs that they are going to investigate further. Requested to speak to a manager and they said we still have to wait another 3 weeks before we can talk to a manager. Not to mention every single time you call customer service you are on hold for a minimum of 45 minutes. Our last call took 97 minutes before we talked to aomeone. Like we don't have other things to do then wait on hold for s***** customer service for a s***** product. The brand name lazy boy is trash and Ashley Furniture makes better quality products. It's sad when you pay over $5,000 for something that doesn't even last a year.
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July 2022 by TheJamookie
TERRIBLE customer service and service techs. The quality of the furniture was so poor we had breakdown after 7 months. The service tech came out and told us that they would have some extra stuffing and replacement pillows sent to the home. We were to call once it arrives for them to come back and service the furniture. 8-10 weeks pass and no shipment arrived. Return call to Lazy Boy and now they say our warranty is expired. The service tech said there was no issue with the furniture. After waiting 3 more weeks for a return call from the "manager" they sent out another tech 2+ months later who said the same thing and said we would get a call from customer service. Another month passes and no word. Return call to customer service and they told us that because there are different reports from two different techs that they are going to investigate further. Requested to speak to a manager and they said we still have to wait another 3 weeks before we can talk to a manager. Not to mention every single time you call customer service you are on hold for a minimum of 45 minutes. Our last call took 97 minutes before we talked to aomeone. Like we don't have other things to do then wait on hold for s***** customer service for a s***** product. The brand name lazy boy is trash and Ashley Furniture makes better quality products. It's sad when you pay over $5,000 for something that doesn't even last a year.
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November 2021 by Ann Jones
Nothing that special about this place. A good selection, but we couldn't find anything we really liked. The prices were a bit high compared to Furniture Row. Guess you're paying for the name. The salesman was ok, but liked to talk more than listen.
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November 2021 by Ed Kline
Quality brand. No high pressure sales. Helpful staff.
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September 2021 by Kathleen Ferrell
Didn't make a purchase. Was there with a friend.,but the Sales woman was very nice. Unfortunately because of covid the chair my friend chose had to be ordered and won't be available until November or December. However they had a good selection to choose from.
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August 2021 by Johnson David
Ordered a living room set 1st week in November.Received it end of May.Inatead of a sofa they made a love seat!A sofa was ordered and the work order said sofa....all numbers were correct. The factory screwed up.Nobody outside of the store managers seemed to care. The store called about it seveeal times.Now corporate says they no longer make that model of sofa and i have to pick a different one.Plus they say it could be another 7 to 8 months!!No rush on it at all.Not real happy with the 2 pieces I did get. Lazy Boy quality has gone downhill.
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May 2021 by melvin hile
I was disappointed. Several recliners I was interested in, would take 6-8 months to get in.
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February 2021 by Michael Crossno
They don't think strongly on the freedom of Americans rights of choice to ware or not to ware a mask. It is not a socialist country, its America.
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July 2020 by Greg Banks
Good prices and honor our vetrans
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February 2020 by Sandra Thorpe
Big selection. Salesman Wes not pushy. I'm going to love my recliner!
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October 2019 by Karen Pugh
I bought a beautiful comfortable lazyboy chair....I love it !!!! Great service and sales staff....THANK YOU !!!!!
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July 2019 by Michael Maglott
Great recliners
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January 2019 by David Fuson
It was nice dissapointed in knowing there was a lazy boy sale going on for BOGO and and as a lazy boy galleries they didn't honor the same sale as a lazy boy gallery.
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November 2018 by Jesse Jones
LA z boy is the best
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September 2018 by Maggie Frost
Mark was a great help.love our LaZBoys we will be back thanks
