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February 2024 by kix 4fit
Friendly upbeat and helpful staff - They were very accommodating and handled things very efficiently, not just for me- there were many happy customers in the lobby with me. It was a very well ran customer service experience.
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February 2024 by Sassy Sally
We love Enterprise.We have had nothing but good experiences.The staff are fast and friendly.
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January 2024 by mp ghotra
I spoke to christain that I’m getting there at 5:30pm he said yes they can wait I took Uber 30 minutes they were close . Could’ve just told me
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January 2024 by Kody Fowler
Everyone we talked to here was incredibly nice and they were very accommodating for us. They left the rental for us at a body shop in Galion (where my car was being worked on) and let us leave it there when we were finished. 10/10 experience, would highly recommend them!The only negative is now my wife wants to buy a mustang. ?
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January 2024 by Carl Sellers
Easy to rent online and right on time picking me up. Also was able to leave at the body shop and pick my car up. They came, picked the car up there and closed my bill.
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January 2024 by Brian Nabors
Everyone was very helpful- even when I received a call that my car was due prematurely. They gave me advice and encouraged me to contact my insurance company- thus extending my rental.
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January 2024 by Jim and Melinda Shaum
Thanks for going out of your way to provide a large SUV in a timely manner and picking me up.
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September 2023 by Sarah Gibson-Birmingham
I can't give this location high enough praise! Our family had reserved a vehicle to go see our son who is a Marine based in Missouri. We hadn't seen our son in a long while. This would be our only time to see him until Christmas. When we went to pick up the vehicle that we reserved, we ran into a few issues. Zach who first assisted us, was positive, friendly, upbeat, courteous, and provided a detailed explanation of charges and options. When we ran into some issues, Joshua Mansfield, the Assistant Branch Manager, stepped in to assist and provide a resolution. Joshua stayed over past closing as we worked out the issue. He was comforting, understanding, Empathic, uplifting, and sympathic to our family. If you ever need to rent a vehicle, this is the best place to go! I have never received outstanding service of this caliber!!! Both Joshua and Zach deserve recognition for going above and beyond to reunite a family!!! They are a credit to your company.
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September 2023 by Daren Belsterli
This was by far the worst rental experience I've ever had the misfortune of being involved with. I waited for an hour and half after my pickup time, only to be told they may not have a vehicle for me or the type of vehicle I reserved. They did eventually find something that was suitable but to note others before me had already been turned away for the same issue or told they would have to upgrade to much more expensive luxury rentals if they wanted a car that day. People that also had reservations. Also to note the workers behind the counter were not only rude but also made comments about needing to leave right at noon to watch an OSU game, despite having a lobby full of people and then began rushing people and being even ruder. I've rented a lot of cars over the years and I can say I'll never rent from Enterprise again. Never would I have imagined a company taking reservations for cars they don't have available to rent. Never had that issue with Hertz or Avis, lesson learned.
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September 2023 by Andy Gardner
I recently rented a car from Enterprise and was really surprised by how easy it was. I was able to do just about everything on line and when I arrived my car was ready to go. Free upgrade and a nice clean Nissan Versa. I realized, at the last minute, that I needed to extend my rental by 1 day and did that online very easily. The staff at the rental office were very friendly and helpful. I will definitely rent from Enterprise again!
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September 2023 by James Marhover
Enterprise in Mansfield, Ohio would have been four stars, but the Enterprise in Birmingham , Alabama is negative stars. Had a flat tire and called Enterprise Roadside Services and they got a tow and Uber back to the Enterprise to get a replacement car. The manager Bradley is a racist prick that would not give me a replacement vehicle and made up policy on the spot. Even had to get Enterprise corporate to tell him to swap the car. He ignored corporate and his made up policy help me , my wife and 5 month old daughter for four hours. It took me calling a police officer and telling them I was being kidnapped. Four hours later in 100+ degree heat he decided that I had to pay for an additional vehicle to be able to leave. He needs to lose his job.
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August 2023 by scott soden
I rented a car to help our missionaries get to churches and see their family. The staff in Mansfield were great! I had a small bump during the the check-in and return processes, those were handled efficiently, with a great focus on customer service. I highly recommend Enterprise and will continue to use them in my future travel!
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August 2023 by Justin Hill
Was given a vehicle with large chunks of food under the seat. And smelled horrible. After waiting a week the next car I was given had a nail in the tire. The staff argued about not having time to run the vehicle through the car wash. And called me a liar on my wait time. I was bullied & humiliated ! Will never use enterprise ever again.
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July 2023 by Lee Tasseff
Management change has made a noticeable improvement in look and service delivered by the staff. That and the vehicle rented didn't take 3 days to have the perfumed spray that covered up the smell of smoke from previous driver. Nicely done!
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July 2023 by staci helman
Nick and Team at the Mansfield location were top notch from my first phone call finding a big enough vehicle to accommodate my family, through to day I returned the vehicle. Highly recommend, and will be my choice of Enterprise location for future use! Thank You for great customer service and a very nice, clean vehicle!!!
