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August 2024 by Ken Bumiller
Very clean but not enough self checkouts for small orders.
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July 2024 by Ian Wilburn
Tired of one lane being open and then all the self checkout I left and will be headed to meijers. I don’t and will never support self checkout
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July 2024 by Nunya Bidness
The WORST bakery. They never have bagels in the morning.
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June 2024 by Rob Hertlein
I'm generally pretty happy with this Kroger. In comparison, it's better than the one on Loveland Madiera Rd. If I had one gripe it would be this... For the love of God, stop sticking the deli labels OVER the zippers on the grab and go deli stuff. It makes it impossible to open without ruining the bag or making the zipper completely non-functional. Also, please get Dreamfields pasta back in stock. It's the one pasta diabetics don't have to worry about eating as much.
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May 2024 by D Vogel
If I could give this store a zero I would after my experience yesterday at the self checkout. Checking out with only two items that were scanned the machine starts to beep. I was approached by the attendant in the most rude and condescending manner. Instead of offering courteous assistance he proceeded to insult me. I spoke to a manager about it. I will not shop at this store again. I will be sure to let others know how they operate. This person proceeded to stare me down as I left the store. Why he is in a customer facing role I have no idea.
I returned the items I purchased there. After further reflection, I did not want them anymore. The Mason Montgomery store tried to remedy the situation and apologized. They offered me a gift card which I politely declined because this isn’t about being compensated. Brook was very courteous and professional. This did not happen at Landen. If at some point I decide to return to Kroger I will shop there. For now after 35 years of loyalty to Kroger I’m taking my business to Meijer where I am always treated well. Customers beware of this location and how they treat customers.
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April 2024 by Courtney Clifton
I get micromanaged by my boss enough. I don’t need the self-checkout attendant breathing down my neck while I’m trying to ring my groceries. If you’re worried about stealing then either she can ring me out, or get rid of the self-checkout all together. Making your customers uncomfortable is poor business.
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March 2024 by Edmond Jayjohn
Nice store!
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March 2024 by Johnny Deckard
Nicely stocked and clean
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March 2024 by Dennis G
I avoid visiting this Kroger at all costs. The deli counter is run poorly. I have never seen anyone move so slowly.
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December 2023 by Ryan McEnroe
This Kroger is just the antithesis of what anyone could want in a grocery store. It's like no employees on duty for checkout or meat counters, poor selection, just pretty poor.Expect to not find what you're looking for and wait 5-10 minutes to self checkout.
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December 2023 by christina halcomb
Every time I go I have to self checkout and I had a lot of groceries. And then they help all other customers but me. If I wanted to check myself out I’d work at Kroger. Keep forgetting why I stopped going to Kroger anymore
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November 2023 by Colt Anders
Great place if you wanna get robbed, oh and by the way the people working the checkout need to go back to third grade math to learn how to give the right amount of change.
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November 2023 by Seth Krentscher
This is a very nice Kroger and the seth krentscher ministries would be glad to fund this.
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August 2023 by Stephanie Corradini
The new conveyor belt self checkout system is absolutely ridiculous. You took out two regular checkout lanes with cashier and bagger and replaced it with two so I'll check out conveyor belts. Now the option is to check out $400 worth of groceries which takes 30 minutes on the damn conveyor belt or you can wait in line back to the meat department because we don't have enough regular check out systems left. All this while Kroger profits are better than they've ever been. Come on Kroger do better. Hire some humans pay them what they deserve. If I wanted to check out like this I'd go to Meijer and maybe I should at least their prices are cheaper
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August 2023 by Zane Kaldmo
This Kroger is fine, but compared to other stores the layout is confusing and congested, even after a recent remodel.My main issue with this Kroger is the reliance on self checkouts. While the store has multiple non self checkout lanes, they are rarely staffed and are always busy. This leads to long lines of people waiting to pay for their groceries, in any lane.It seems the reason this emphasis on customers using the self checkouts is none other than corporate greed. Less workers manning the actual lanes means the store pays less employees. Kroger wants the customer to provide them free labor under the guise of a “quick checkout” when it’s really the only option most of the time. If there were more employees working the actual lanes, there would be much less traffic.Another issue is the self checkout machines themselves could induce rage in even the most reserved customer. The machines are plagued with errors, slow load times, and glitches. Not to mention the machines always seem to think you are stealing from them, holding the process up even more.Overall, every time I walk in this store, it’s a cold slap in the face. It reminds me that Kroger does not care about the consumer, only their money. Kroger would rather redesign a store and exploit free labor from people who already have jobs than actually schedule/hire enough employees to cover the existing registers.
