The Great Escape Macedonia is a highly regarded store known for its excellent selection of outdoor and home furniture. Customers appreciate the quality and durability of the products, which are on display for easy viewing and testing. Many have made significant purchases, such as deck furniture and hot tubs, and have enjoyed their items for years. The store is praised for its exceptional customer service, with staff members like Matt and Tony being noted for their helpfulness, knowledge, and professionalism. Customers have experienced quick and efficient service, whether it’s finding the right items or resolving issues, such as replacing a defective fire pit. The store maintains purchase history, allowing for seamless reordering of items. Although some customers have expressed a desire for delivery options, the overall experience at The Great Escape Macedonia is overwhelmingly positive, making it a recommended destination for quality furniture and attentive service.
Moved to another home without my hot tub I had bought it from Matt. I missed having it so I called Matt and in 15 minutes I had a price and approximate delivery time. Just got it and it's great. I really like nice and easy. Thanks Matt and the delivery team.
June 2024
We bought a fire pit from Great Escape this June. We had an issue with it causing some carbon black getting on the glass pieces. Matt from the store came out to our house saw the issue and replaced the fire pit. The customer service along this journey was first class. I can highly recommend Great Escape.
April 2024
I needed 32 gallons of pool shock. I called ahead. They loaded my truck and had already pulled up my account to have me pay and leave in a matter of minutes! Although this experience was great! I would like the options of having items delivered, similar to many of the other stores. Thank You!
