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November 2025 by dylan justice
Brett was awesome and very helpful!
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August 2025 by Jonathan Cortez
Really crappy experience. I think Kevin is the dudes name . Does not know how to treat customers. Didn’t even bother to help me out. Came in for an exchange of boot, and just because I didn’t buy them there, dude wasn’t willing to do my exchange. I’ve worn red wings all my life, In opinion best American boot I’ve ever worn. If you want to get some red wings I’d recommend going to the wickliffe location instead. Really sad they’d hire a person like this here at Red Wings.
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May 2025 by Dave Wilson
Best shoe or boot buying experience I have ever had. Extremely knowledgeable, professional and personable. Plus the technology was impressive.
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February 2025 by Kolade Awoyade
Store Manager was extremely professional, polite, and knowledgeable of products and services. Great vines
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February 2025 by Michael Fueyo
Came to store to grab insoles 15min before closing. Store was already locked with employee at the counter. When I left the door and went back to my car he shut off the lights/open sign and continued to work on computer.
I’ve been to three locations in Cleveland this week shopping around(even buying a pair of boots) and have never had such a consistently bad customer experience across a brand. Always felt like employees were annoyed someone was in their store.
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January 2025 by Dave Christopher
I had a very good experience here. I was greeted promptly and asked to browse while Kevin (salesman) was helping another customer. Once it was my turn, he asked me what type of footwear I was looking for and then had several recommendations that had a nice range of style and pricing. They have a machine that measures your shoe size, width, and pressure points which is probably aided by A.I. All my life I thought I was a medium width only to find out that a wide fit me best! The machine also recommended an insole to reduce pressure and provide better arch support. I have to say again the experience was very good. I was not rushed or pressured. Kevin recommended a boot that I think really fits my need. Upon check out he provided me a very nice discount that had ended at the end of December, which he didn't need to do. I highly recommend you visit this store as the selection is only outdone by the service.
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January 2025 by Mariah Simpson
Don’t go here. Extremely rude employees. It would be worth it to drive to another store.
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December 2024 by Jim Thompson
Professional prompt service.
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December 2024 by Lorraine Sears
Great service and selection
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December 2024 by AYESUH
The staff is amazing, but just had a second eyelet break in the span of 2 months.... first one was warrantied on the 2nd week, second one just happened..... wish the design was more robust
Edit*** spell-check
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September 2024 by Mervin Shields
Great customer service and shoe selection.
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June 2024 by Joe Cerri
Great store staff. Very helpful and knowledgeable people.
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April 2024 by Daniel Sing
I’m very satisfied with my experience except the fact that every time I go to get the exact same boot at my closet store that they never have it in stock and have to travel at least 30 to 40 mins away to get my boots.
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March 2024 by LPMARSH
Only been in the store once and it was a great experience.
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March 2024 by Scott Mills
Very knowledgeable , professional people and extremely customer service oriented.I had an issue with my new boots and this place went completely out of their way, and way above and beyond what I would expect to correct a self inflicted problem that they had no obligation to. Haven't experienced customer service like I have from them in YEARS. will definitely be a forever customer.
