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July 2023 by Jose Hernandez Barbosa
I stayed here 2 years ago and I still remember how awful it was. We booked 2 rooms online and they told us that we did not book 2 rooms. 1 of the rooms had bugs on the beds, room smelled awful.
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June 2023 by Alex R
The Dirty Motel from Hell!On 7/16/22 I checked out of the Key Inn motel within 15 minutes because the refrigerator had food in it, the sheets and blankets were dirty and the light was flickering in the bathroom. Upon checking out the girl at the front desk told me that I will be refunded for my 2 night stay. A couple of days later after finally being able to reach them on the phone the manager told me that I will get a refund but it is now almost a year later and I never got my refund. I made several attempts to call but no one really helped me and it was very difficult to reach someone on the phone. The part that hurts is that they charged me 2 nights when in fact I checked out within 15 minutes. I can understand 1 night not being refundable but unfortunately they charged me for 2 nights.I have tried going to the Better Business Bureau but Key Inn completed ignored the letters mailed by BBB by never responding to them.I have never seen managers completely ignore your concerns and lie to you about getting a refund.Zero stars for cleanliness and customer service!
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March 2023 by Gaby Salcedo
I reserved a room online and once I got there he said he didn’t have that room and only had 1 room left which I didn’t reserve and he gave me the key and the room hadn’t been cleaned and with a utility cart inside. I haven’t received a refund.
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March 2023 by Matsumoto Hisataakaa
There were no towels in the room. When I told the front desk about it, they told me that housekeeping had left and they could not give me a towel. They told me to wipe myself with toilet paper. This is the worst motel I have ever stayed in.
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December 2022 by Bill Tammadge
We do stay here alot and the staff here are always friendly the rooms that we have had have been great I know they are about to do some major updates and for the price it's really not bad but I would stay here every trip we and my wife make
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December 2022 by Dee Yourich
We were charged the next morning for canceling and they told us to cancel. Bed BROKE. Rude workers. Took us 5 hours to finally get in to a room. Thays why they had us cancel through booking.com and go through them. Never again. Dirty hotel, dirty workers. Scam artist!!!
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December 2022 by Amanda
I booked a room an was not given a clean room. Dirty sheets dirty shower could not use either one. Could not even sit in the sheets. Two managers working both of which would not issu a refund for the room. Said that I dirtied the room. Which I did not. Raquel an john. There is a refund policy just that they are allowed to get away with illegal stuff. Have reached out to someone about the refund. Should not have to pay for something you don't use.Wouldn't even give em a star if it did not make you
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December 2022 by unrai keoseng
The room smelled like smoke. The door were kicked in before. Had a tv but no remote. No towels. Called down, waited two hrs before I decided to go get it myself. Shower head were off the pipe, had to screw it in myself. Maintenance man was banging on stuff all night. Kids above me was running around the room all night. To top it all off the sink stopper was stuck. This is a horrible place. The owners should be ashamed of themselves.
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December 2022 by S K.H
Worst , horrible experience ever. “Better stay in rest area than this”.We checked in by at around 2am. Once we checked , the front desk handed us the keys and said there is no wifi and when asked him about the room ,he told us it is cleaned. But once we entered the room it was not cleaned , restroom sink was not working, there were footsteps in bathroom, the room was stinky and it was horrible. There were not enough pillows and blankets. We asked him he provided us with an extra pillow and a blanket. But both were stinking. The room full of stinking horrible smell and there were lots of musquitoes and insects in the room. When we try to use restroom sink tap the water wasn’t clean. We tried to sleep. We couldn’t stand. So we went back to talk to him we could’t reach , front desk was closed till morning 8am. So we left the key in the front desk and checked out from there.It’s really a horrible place to stay. Everywhere we were getting stinking smell. Not recommended at all.
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December 2022 by Ryan Hardy
Bugs everywhere by the window. Mold under the sink. Someone with a manager card opened our door without knocking and tried to force their way in, but the latch was closed. Deadbolt didn't work. The rooms definitely need TLC. But I gave 2 stars because it was $60 a night.
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December 2022 by Michael Jarrell
The place is obviously run down… the owners must know and anyone booking should know by looking at the rate. But the staff was so kind and friendly. Not my usual experience with these type of places. The room serves its function… not super comfortable but for $50 a night…
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December 2022 by Monique Pannell
1. Room stink2. Burnt holes in the sheets3. Comforters smell like smoke (horribly)!!!4. No trash can5. Very big hole in the wall6. No WiFi7. Light bulbs don’t work8. Tv remote don’t work9. Nate EVERYWHERE!!!All around a VERY terrible stay!Will never return definitely not with the money!!
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December 2022 by Amanda Tokar
Gives you dirty rooms. Does not want to listen when your trying to explain that you have to refund the money. It was a horrible experience. An rather than trying to fix it he said your not welcome here. An refused to refund the room. Even had to call the cops. He said has an agreement with them. I think because I'm homeless he did not want to give me a room. Would not even allow me to sleep in my car which I understand. But to refuse a room even when paid is ridiculous. John was his name.
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December 2021 by Michelle Ebert
Please keep on mind when booking this is a budget motel. The staff was great! Always kind and hard working. The rooms are in process of being updated. If there were any problems they were handled in a quick and effecent way. I would stay there again.
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December 2021 by Mrs. Gordon
We had to call the sheriff. When we got there with our reservation number, they didn’t have a room for us and could not promise a refund. Several others were in the lobby all in the same situation all screaming and yelling and mad. Then someone came down to be let in their room because they don’t give you a key. You have to have someone let you intoyour room. This place is a hot mess. The poor sheriff just stood there in disbelief that a place could be so poorly run. He was trying so hard to calm everyone down. This place is a hot mess and you need to run as hard and fast away from this place as possible.
